Account Manager, Enterprise SaaS
Greater NYC Area
3 weeks ago
Achieve retention and growth targets on key existing customer and channel partners set by the sales organization.
Ensure customers renew their contracts for existing products.
Daily customer pitches, online or face to face to existing contacts.
Maintain a pipeline of active opportunities as per sales cycle procedures.
Manage opportunities to closure.
Ensure that minimum requirements are established, managed and maintained with customers, such as MSA, quarterly business reviews etc.
Work with Global Account Director and support Account Executives on existing account expansion to new territories and business units.
Develop executive-level relationships at existing customer accounts.
Resolve customer issues to maintain customer satisfaction.
Develop, document and gain agreement on the account sales strategy.
Support marketing with account-based marketing campaigns.
Accurately capture and report all aspects of account and opportunity information within the SFDC platform.