Doctor.com is a marketing and reputation management platform, purpose-built for the complex problems that healthcare providers face when building and growing their practice in a digital world. Doctor.com’s industry-leading data management technology and its unique integrations with the most prominent directories and review sites have empowered over 20,000 practitioners to seamlessly enhance their online visibility, grow patient trust and ultimately attract more patients.

Doctor.com is looking for a key hire who will be instrumental in maintaining client relationships and ensuring customer success as we rapidly scale our client base. As an Account Manager, you’re responsible for keeping our clients engaged and excited through reinforcing the value of our product. You will maintain close and frequent contact with clients, build value through education, empower them to benefit from our service, deftly handle any account-related issues or dissatisfactions, and strengthen rapport.

Account Managers are laser focused on retaining and expanding the revenue of their clients. We’re looking for someone who is fearless and confidant on the phone – our ideal candidate enjoys the thrill of closing deals, but prefers strategic conversations to cold-calling. You should be adept at achievable balance between empathizing, and establishing yourself as the undisputed expert.

In this role, growth potential is high if you’re willing to work hard. We’re still early enough that you can play a meaningful part in defining the company’s future, but far enough along for you to be confident that you’re joining a winning team (proven revenue model, thousands of paying clients, best product in the market, etc). If you’re a masterful communicator who can see problems before they happen, and you’re eager to work on a highly motivated team, we can’t wait to hear from you!

 Personality and Approach:

-A positive mental attitude, you don’t let a bad call get you down

-You’re highly organized, and efficient at documenting work. You don’t let tasks pile up, you like to get ahead.

-Strong self-discipline and work ethic; we don’t believe in micro-management at Doctor.com

-You’re fearless on the phone, and you know how to expertly navigate and guide a conversation. You’re a confident, articulate, level-headed communicator

-A strong sense ownership and personal accountability; your integrity and dependability are never in question

-Status quo is not a word in your vocabulary. You’re excited to come up with new and creative ways to keep Doctor.com top of mind for our clients that we haven’t thought of yet.

-You’re motivated by individual achievement and contribution, while maintaining a team mentality. The bigger picture of company success is important to you.

Skills and Experience:

-2-3 years minimum in a customer facing role (startup, healthcare, SaaS experience a strong plus)

-Prior sales experience

-Comfortable with and excited to work in a startup environment

- Proficient in MS Office

- Prior experience working with Salesforce (or a similar CRM) a plus

- You’re tech savvy. Learning new systems isn’t difficult for you

Benefits include: Equity, 100% covered vision/ dental/health insurance, 401K, flexible PTO, discounted gym membership at NYHRC, paid maternity/paternity leave, fully stocked kitchen, pet friendly.