Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The Strategic Account Manager will manage relationships with key Food & Beverage sellers, driving revenue growth, negotiating pricing, and providing client support while leveraging technical solutions to meet sellers' needs.
Top Skills:
Commerce TrendsTechnical Solutions Framework
AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
The Product Operations Manager II will optimize product quality and operational processes, ensuring exceptional customer experiences through data analysis and collaboration.
Top Skills:
ConfluenceDhcpDocsisFiberJIRAPower BISnmpTableauTcpTr-069UdpWifi
AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
Responsible for leading UX research, planning and executing user studies, mentoring team members, and ensuring insights influence product development. Collaborates with cross-functional teams to embed research in all stages of product initiatives.
Top Skills:
Ux Research Methodologies
As an Account Manager, SMB at Sensor Tower, you’ll play a key role in managing the renewal process of our SMB customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. As an early hire in this role, you’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.
Base salary: $80,000 - $95,000
OTE: up to $110,000, with an uncapped structure
What you will focus on:
- Manage a portfolio of Direct Brand, Gaming, AdTech, and Publisher businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
- Oversee all assigned contract renewals to ensure timely and accurate execution.
- Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction.
- Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature.
- Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed.
- Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency.
- Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process.
- Establish and maintain effective, cooperative working relationships with customers, largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
- Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.
What we are looking for:
- Previous experience in a Support, Services, Customer Success, or Renewals Management role
- Intellectually curious self-starter with a knack for problem-solving
- Ability to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies.
- Familiarity with contracts, terms of service, and legal issues
- Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
- Organisational skills and attention to detail
- Experience with Salesforce (particularly working with the ‘opportunity’ object)
- Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency
- Bonus: Previous B2B SaaS and/or enterprise software experience
Sensor Tower New York, New York, USA Office
33 Irving Pl, 9th Floor, Suite 9031, New York, NY, United States, 10003
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
