Implementation Engineer

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role

You’ll be part of a global group assisting our breadth of customers with the technical details of how they use Decagon. Working directly with leaders across industries such as finance, healthcare, and hospitality, you’ll design reliable, intuitive AI agents that solve real-world user needs.

This is a highly technical role married with the ability to deeply comprehend our customers workflows. You’re responsible, both; for solving our customers thorniest technical issues as they arise and for implementing new functionality and growing Decagon use inside of our existing customers.

In this role, you will:

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention

• Develop mastery of Decagon’s products and their integrations with other platforms

• Understand challenging business cases and build workflows and connectors to our customers’ APIs

• Identify cross-customer trends to guide the evolution of Decagon’s agent-building platform and research efforts

You’ll be a good fit if you:

• Have 2+ years of industry experience in software engineering

• Are proficient in Python

• Are eager to deeply understand our technologies and how they interface with our customers

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$185K – $275K + Offers Equity