Customer Success Analyst

About Cambio

Cambio is a software platform for world-class real estate decarbonization. We help commercial real estate owners and tenants bring their real estate portfolios to net-zero using a powerful suite of software tools and AI-based recommendations. Our mission: to take the real estate industry into the climate action era. We are looking for team members who are excited about building great products that our customers love and working hard at a mission-oriented climate startup.

Our partners and investors include Y Combinator, Google, the U.S. Department of Energy, Stanford University and Fifth Wall. We are proud to be the fastest growing startup in our category. Join us on our mission to achieve net zero by 2050.

The Role

Decarbonizing real estate starts with precision-grade measurement and monitoring of asset performance, from energy to water and carbon. Cambio is automating the management of our customers’ carbon data by creating the world’s leading utility data and building systems platform. We're building out our team of Partner Strategy Analysts to partner with customers and our product team to deliver 100% accuracy in our platform’s analytics and recommendations.

As a Partner Strategy Analyst at Cambio, you will play a pivotal role in owning end-to-end data quality assurance for some of the world’s leading institutions who have chosen Cambio to manage their carbon accounting, reporting and decarbonization efforts. If you enjoy tackling quantitative problems, have a passion for climate-related work, and are excited about the idea of working at a fast-paced team at the forefront of climate, AI and real estate technology, this role is for you!

Key Responsibilities

• Support onboarding for large institutional clients, assessing existing data sources and creating tailored onboarding plans.

• Work with asset and property management teams to automate data collection and ensure smooth data ingestion.

• Oversee end-to-end data quality assurance, transforming raw data into standardized, accurate inputs for Cambio’s platform and resolving issues with product and engineering teams.

• Own all quantitative analytics delivered to customers, ensuring complete accuracy and high-quality outputs.

• Support enterprise sustainability reporting across frameworks like GRESB, TCFD, and CDP.

• Manage building documentation collection and coordinate with building science teams to ensure successful analysis delivery.

• Coordinate communication workflows and follow-ups for major customer accounts to ensure strong customer success.

Impact

With this role, you’ll have the opportunity to achieve the following accomplishments:

1. Executed the measurement of real estate energy, water, waste, and carbon data across a 500-asset portfolio for a $3B real estate fund, driving the identification of 15% energy savings through Cambio’s decarbonization platform.

2. Ensured the accuracy of carbon emissions data and developed new analytical methods to power the world’s leading AI-based retrofit analytics and real estate sustainability data platform.

3. Collaborated with real estate owner customers to identify and remedy data inaccuracies, saving customers 100+ hours of time across asset & portfolio management teams and reducing data gaps by 25%.

Qualifications

• Strong quantitative background: 2+ years of experience in a consulting, data analytics, accounting, or finance.

• Data-obsessed: You are meticulous and thrive when surrounded by numbers. You are willing to roll up your sleeves to work with unstructured and inconsistent data using Excel. Experience with SQL or computer programming a bonus, but not required

• Creative problem-solving: To you, an Excel model is an exciting puzzle to solve. You have the ability to think outside the box when addressing challenges

• Strong communicator: Excellent verbal and written communication skills. You are able to make complex problems seem simple and communicate these with multiple parties in dynamic, fast-moving environments

• Collaborative team player: You prioritize the team's success and foster collaboration

• Experience working with carbon or building data: Experience handling energy, carbon, or real estate data is a bonus, but not required

What We Offer

• Fast-growing startup experience: You will be responsible for foundational work that will have a significant impact on decarbonizing the commercial real estate industry.

• Competitive compensation and founding startup equity.

• Work with the best: Our team members come from top organizations in their sectors, including OMERS, Goldman Sachs, Faire, OneMedical, Google, BGO, Madison, and Bain.

• This role is in office in any of our locations: San Francisco, New York, or Waterloo-Kitchener.

  • Compensation for NY/SF: $80-95k USD

  • Compensation for Waterloo: $70-85k CAD