Assistant Manager, Site Merchandising, Retail eCommerce

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Assistant Manager for North America e-Commerce team will support managing monthly product uploads and track product performance to achieve financial and performance targets.
The successful individual will leverage their proficiency in eCommerce to...

• Manage product upload and assist with shop maintenance/refreshes
  • Create and manage product upload files inclusive of attribution
  • Own copy requests, translations and manage cross functional team deliverables
  • Assist on sequencing and site merchandising across designated categories
  • Track changes in product assortment and ensure they are being captured
  • Track and map all PDP video content for newness and ensure complete carousels
  • Manage monthly end of life product cycle with cross-functional partners

• Participate in weekly meetings recap business and follow up on actions to drive growth
  • Manage saving all necessary reporting tools into appropriate folders for team use
  • Analyze weekly product performance using site KPI's and provide recs based on results
  • Analyze customer product data & monitor overarching shifts at a monthly level
  • Own reporting on all Sale product and make recommendations based on results

• Track and report weekly/monthly Return Rate and Return reasons
  • Report out on Weekly/Monthly/quarterly return reasons and KPI's
  • Leverage return reasons reporting on a monthly basis to synthesize overall takeaways
  • Make recommendations based on how to improve return (ie: add size callout on PDP)
  • Share out with relevant cross functional partners to improve product/site experience

• Ensure a Best in Class shopping experience for our customer via daily site QA
  • Assist in site merchandising and QA'ing site daily + making ad hoc updates
  • Log and track any site bugs and partner with site ops team on resolutions if needed
  • Update sequencing and refresh shops based on inventory, newness, and sales trends
  • Log any photography/copy callouts and connect with cross functional partners
  • Monitor photography delivery + turn skus on and off as needed (mainline + ReLoved)

The accomplished individual will possess...

• 1+ years experience working in the ecommerce space preferred; Equivalent combination of work experience and education will be considered.
• Strong product sensibility or prior merchandising experience
• Interest in developing analytical skills and curiosity to explore the "why"
• Exceptional ability to be flexible and adaptive to changing priorities and react with appropriate sense of urgency
• Highly organized and detail-oriented with ability to multi-task and prioritize workload to meet deadlines
• Team-oriented with ability partner across functions and levels
• Strong Excel skills
• Salesforce Commerce Cloud and/or Plumslice experience preferred
• Google Analytics experience a plus

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-AD1 #LI-HYBRID
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
Visit Coach at www.coach.com.
Work Setup: Hybrid
BASE PAY RANGE $65,000.00 TO $72,000.00 Annually
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits .