Associate Business Operations Manager

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in one billion people.

We are looking for an entrepreneurial individual to join our fast paced and dynamic Clinical Enablement team. As the Business Operations Associate Manager, you will be at the center of our ability to scale, working with our clinical team to deliver efficient and high quality patient care. This role will require taking a data driven approach to inform major business decisions across the company - with a particular focus on process optimization.

The ideal candidate will have strong analytical, project management, and presentation skills, with an ability to communicate and influence others cross functionally. We are seeking a self-starter that can wear multiple hats while juggling a variety of projects. This role is for someone who loves telling stories with data, knows their way around a spreadsheet, and is passionate about improving systems.

• Drive quality and consistency: Conduct advanced data analysis to define KPIs, evaluate trends, and drive insights that improve business results like nurse performance, patient retention, gross margins, and clinical outcomes.

• Support operational experiments/pilots: Help define success metrics, analyze results, and roll-out successful approaches.

• Support scaling: Recommend strategies to scale quality clinical care, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation, assessing and leveraging AI-insights, workflow improvements, and clinical decision support.

• Support cross-functional initiatives with Providers, Clinical Enablement, Data Science, Product, Finance, and Operations teams to improve care delivery and drive efficiency.

• Contribute to workforce planning, working with recruiting and operations partners to ensure coaches are hired, trained, and assigned to patients effectively, based on demand forecasts, panel sizes, and nurse expertise.

• Present data-driven insights and strategic recommendations to senior leadership and cross-functional stakeholders, supporting company-wide decisions.

Within your first 90 days at Virta, we expect you will do the following:

• Learn the clinical team's people, processes, and tools by shadowing nurses, studying workflows, and gaining insights into day-to-day operations.

• Familiarize yourself with Virta's treatment program, outcomes, and the evolution of our care model to better understand how operations support patient success.

• Dive into the available data and systems (e.g., Looker) to become the go-to expert for querying and analyzing data relevant to nursing operations.

• Begin building strong relationships with cross-functional teams (e.g., Product, Data Science, Finance), identifying opportunities for collaboration that will drive operational improvements and scalability.

• Collaborate with the Data Science team to understand ongoing projects, priorities, and how these efforts can support operational improvements.

• Conduct deep dives into patient engagement and retention metrics, analyzing key drivers and contributing to operational experiments aimed at improving patient outcomes.

• Start contributing on key processes for nurse coverage, workforce planning, and patient assignment, identifying areas for improvement and making strategic recommendations for scalability.

• Explore gross margin drivers and identify opportunities to improve operational efficiency while balancing quality of care and scaling needs.

• Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus.

• 3+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields a plus.

• Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker).

• Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts.

• Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin.

• Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement.

• Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams.

• Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution.

• Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams.

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $113,100 - $126,304. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.
Clinical roles: We currently do not hire in the following states: AK, HI, RI
Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

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