Associate Director, Strategy & Consulting

Key Responsibilities:

• Lead end-to-end product lifecycle for provider-facing digital capabilities, from strategy and planning to execution and optimization.
• Define and manage product roadmaps and priorities based on market research, customer needs, and business goals.
• Partner cross-functionally with engineering, design, operations, and business teams to define requirements and ensure successful delivery of enhancements and new features.
• Engage directly with providers, internal stakeholders, and external partners to gather insights and validate product concepts.
• Develop business cases, define KPIs, and track product performance using data-driven decision-making and A/B testing.
• Drive agile execution, including participation in backlog grooming, sprint planning, and scrum ceremonies.
• Support release planning, business-level verification, and market testing of new product features.
• Communicate product vision, benefits, and value propositions clearly to internal teams and executive leadership.
• Foster a culture of continuous improvement by analyzing feedback and evolving the provider experience through personalization and journey orchestration.

Requirements:

• 7+ years of product management or project management experience within healthcare enterprise solutions.
• Proven experience managing provider-facing digital products, with a track record of delivering successful launches and measurable outcomes.
• Strong understanding of provider operations, especially within payer environments; familiarity with provider portals such as Availity is a plus.
• Ability to define and track KPIs and OKRsand translate insights into strategic actions.
• Skilled in developing user journeys, product requirements, and feature specifications.
• Demonstrated ability to influence stakeholders and present to senior leadership with executive presence.
• Deep understanding of agile development methodologies and participation in cross-functional scrum teams.
• Exceptional communication, collaboration, and stakeholder management skills.

Preferred Experience:

• Experience in care management and digital health solutions.
• Experience designing personalized experiences and conducting A/B testing for optimization.
• Familiarity with journey mapping and orchestration tools.

Education:

• Bachelor’s degree in Computer Science, Nursing, Healthcare Administration, or a related field required.
• Master’s degree preferred.