Business Systems Admin (Salesforce, Gainsight)

| Remote
Employer Provided Salary: 90,000-110,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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SUPPORT PROCESS FOR OUR INTERNAL SALES STAKEHOLDERS
At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring "power to the builders" by enabling our customers to answer complex questions with data and drive the best business outcomes possible.
Sisense's mission is to ensure every employee who joins our company has the opportunity to do the best work of their career. As our Sales Business Analyst within the Global Business Systems team, you have the opportunity to influence the trajectory of Sisense's overall business. You will partner with Account Development and Sales leaders to take on operational challenges within a fast growing organization. You will oversee and maintain Salesforce administration and configuration as it relates to Sales processes. In addition, you will manage ancillary Sales applications that interface with Salesforce.
WHY YOU SHOULD JOIN OUR BUSINESS SYSTEMS TEAM:
You'll become part of a team passionate about being a leader in the BI market. This role offers a high-impact opportunity to drive business growth by working cross-functionally with diverse teams and key stakeholders throughout the organization.
Role Responsibilities:

  • Partner with Account Development. Customer Success, and Sales leaders to address and optimize operational workflows.
  • Administer, configure, and oversee Salesforce as it relates to sales processes.
  • Manage and enhance integration with ancillary Sales applications, particularly focusing on Gainsight to optimize customer success metrics.
  • Drive cross-functional processes within the Sales team, enhancing system functionalities and user experiences.


HOW YOU'LL RAMP:
By Day 30...

  • You will learn about the Sisense product.
  • You will have built relationships with people in the Account Development,Customer Success, Sales and Business Operations teams.
  • You will have an understanding of our internal operations processes and will start to employ them.
  • You will know the tech stack, what we've built in Salesforce, and have worked with your manager to develop a plan to train up on applications you are not yet familiar with.
  • You will understand the various roles and processes within the customer lifecycle.
  • You will have a strong understanding of the business needs and you'll create a plan to stabilize and/or enhance our systems and processes.
  • You will work with diverse teams across time zones while acting as an interface between the business, rev ops, IT and the greater systems teams.


Day 60...

  • You will work on driving cross-functional and integrated processes within Sales, Customer Support and other departments
  • You will support all departments with day-to-day operations and requests.
  • You will have reviewed the backlog of requests for new projects and priorities and will have shipped many process enhancements.
  • You will establish a regular cadence of communications with stakeholders regarding new features, enhancements and changes to our tech stack.


Day 90...

  • You'll assist the ongoing development of processes that improve sales and customer success team efficiency and ensure the best outcomes for our internal end users, as well as ensure accurate reporting around these processes.
  • You will drive discussions within the team and cross-functionally around how we can improve our day-to-day operations and be able to implement the changes that add the most value with a KPI driven approach.
  • You will have expanded your influence across the company, driving process and improvements where appropriate.
  • You will have supported the evaluation, design and architecture of the technology stack.


WHAT YOU'VE ACCOMPLISHED... SO FAR:

  • Demonstrated significant expertise in Gainsight, including designing and implementing customer health scores and usage analytics.
  • Obtained Salesforce Certified Administrator credentials (ADM 201 or 211) with at least 3 years of hands-on experience; Salesforce Lightning experience preferred.
  • Showcased proactive engagement in previous roles by identifying and implementing system and process improvements without prompting.
  • Managed multiple projects simultaneously, showcasing exceptional organizational skills and the ability to handle a fast-paced environment.
  • Strong proficiency in integrating Salesforce with other critical systems such as Outreach, RingLead, ZoomInfo, etc.
  • Excellent communication skills and capable of leading effective meetings and driving results.
  • You have rigorous attention to detail.
  • You can drive for results in a fast paced environment with a high sense of urgency.


About Sisense:
Sisense stands as a beacon of light in the embedded analytics landscape, recognized globally for pioneering solutions that infuse intelligence into every facet of business. As we continue on our journey and explore the vast opportunities of the API economy, we're positioning ourselves for unprecedented growth.
Our vision is bold and transformative: a future where analytics and insights underpin every decision, every process, and every interaction. Our team, an amalgamation of diverse perspectives and unique skills, is our secret weapon. At Sisense, we foster a culture of innovation, collaboration, and inclusivity, powering our relentless drive to redefine what's possible in the world of analytics.
Join us in this ambitious journey. This position offers more than a job; it's a chance to reshape the industry, redefine the future of analytics, and be a part of a team that's pushing boundaries. Let's shape the future of analytics together.
**USA Only
For roles in the US, Applicants must be authorized to work in the US as we are unable to provide employer sponsorship at this time.
CO Posting : The base pay range for candidates located in Colorado is $90,000-$110,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This position may be considered a promotional opportunity. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.
NYC and CA Posting : The base pay range for candidates located in New York City and California is $90,000-$110,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs.The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

1359 Broadway 4th Floor, New York, NY 10018

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
We recently launched The Sisense Foundation that helps empower NGOs by providing them with our product for free! Color of Change, MyChoices Foundation and she codes; are a few examples.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability insurance
Sisense's provides short-term and long-term disability.
Dental insurance
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision insurance
Sisense's Vision Service Plan is covered by VSP.
Health insurance
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Team workouts
Mental health benefits
Sisense offers access to licensed professional counselors (health advocates).
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
We have Team Thursdays in our US offices that provide catered lunches.
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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