About Q:

Managed by Q is the platform for office management. Q makes it easy to run an office by connecting offices to services, including cleaning, maintenance, office administration, IT, and security. Companies use Q’s marketplace to discover vetted service providers, request project quotes, schedule work, and pay for office services, all in one place. A solution for recurring and ad-hoc office needs, Q saves companies valuable time and supports office operations for thousands of businesses nationwide.

About the role:

Tens of thousands of people go to work every morning in a workspace that is managed by Q. An office services marketplace, Q connects companies to the services necessary to managing a workspace, including cleaning, maintenance, office administration, IT and security. A combination of highly-trained service providers and sophisticated technology enable seamless office management, unlocking productivity within businesses and their employees.

Our Category Managers are tasked with leading a large vertical within the Q Marketplace. This highly cross-functional role requires both strategic thinking and an execution-oriented leader. Our Category team works closely with Fulfillment, Partner Acquisition, and Customer Experience within the Marketplace.

The role reports into the VP of Category Management.

About you:

• You are an analytical and relationship-oriented business leader who operates with a bias for action.
• You believe in Q’s mission of economic empowerment and would like to help small businesses grow and receive reliable payments.
• You excel in a cross-functional role: product, operations, and/or business development
• You come from an environment where data analytics are king. You put the customer data in front of gut-reactions.
• You know how to communicate to customers and others in your career would put you in the top percentile of communication, both verbally and written.
• Hitting aggressive growth targets won’t be new
• You have an eye for the best partnership opportunities to grow a business and invested in their growth and success

Responsibilities:

• Manage the P&L of a major vertical (e.g. cleaning or maintenance)
• Manage a team of Associate Category Managers and be responsible for their coaching and performance management
• Lead major team initiatives and strategy efforts like Partner performance management and systems development
• Lead relationships with critical teams at Q (Product, Engineering, Data, Account Management, Fulfillment)
• Define service pricing and fee structure
• Manage customer meetings for category feedback
• Develop marketplace product requirements for your category and services
• Develop training guidelines and service fulfillment requirements
• Lead your category development through city expansion
• Establish appropriate partnerships within categories for category improvement and distribution

Qualifications:

• 5-8 years of business management, strategy, product, growth, or merchandising experience
• Experience with working in a two-sided marketplace businesses, a plus
• Start-up technology experience strongly preferred
• Proven track record of research, ideation, testing and building
• Ability to coordinate, lead and synthesize customer development meetings
• Start-up founder mentality
• MBA preferred

Benefits: