Client Experience Associate

Job Description:

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Client Experience Associate with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at https://networksolutions.phreesia.com/)    

In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands by advertising on our platform. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to grow your career in new directions.  

This is a work-from-home position with the expectation that you live within the New York City/commutable area. 

What You'll Do:

• Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives 

• Foster healthy relationships with customers and manage those relationships through organizational changes 

• Ability to work independently after provided direction, and able to take initiative 

• Prepare/present capabilities presentations and product demonstrations 

• Complete media agency RFP templates and ensure that Phreesia is included in such proposals  

• Develop strategic and creative account plans for managing agencies/Life Science companies and their respective brand opportunities  

• Support more senior CE team members 

• Collaborate regularly with internal Business Development, Analytics and Insights, Sales Ops, Content Strategy, Senior Leadership and Demand Generation Teams 

• Identify and pursue new sales opportunities 

What You'll Bring:

• Bachelor's Degree and 2+ years of experience ideally at a Media or Creative agency preferably within healthcare or Pharmaceutical brands 

• Confidence and experience in a client-facing capacity

• Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business    

• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area   

Base pay for US is $85,000- $95,000, depending on qualifications.  In addition, Phreesia also offers equity as part of an attractive & comprehensive Total Rewards package. 

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.