Client Matching Associate (Hourly) at Alma

| Greater NYC Area | Remote
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At Alma, we’re making it easier for people to access high quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our product experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. Alma has raised funding from incredible investors like Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, and First Round Capital, and was named one of Fast Company’s Most Innovative Companies in Health in 2020.

Client Matching Associate (Hourly)

We’re looking for a mission-driven, compassionate, and detail-oriented team member to support Alma’s client-provider matching program. You’ll work closely with our growing provider community to match prospective clients to the right provider for care. This role will work with inbound clients to help them understand the various care options available through Alma, ultimately connecting prospective clients with providers. This role will report to the Clinical Operations Manager within Alma’s Matching team. 

This person must be able to work 40 hours, 5 days per week, including one weekend day. 

What you’ll do:
  • Guide clients through the process of finding a provider in the Alma community, providing personalized recommendations, and connecting them with the right provider
  • Maintaining accurate records of client engagement activity to inform product development
  • Maintain extensive records on the practice of every provider in the Alma community 
  • Ensure clients are supported by serving as a resource for questions about therapeutic models and terminology, as well as navigating the therapeutic process, overall  
  • Collect and maintain data on Alma’s matching service to inform product development, ensuring we are providing the most efficient and effective support possible
Who you are:
  • You have a background in psychology or a related mental health field
  • You are proactive and diligent; if you notice a problem, you commit to finding a solution
  • You have exceptional organizational skills; collecting, organizing, and drawing insights from data is something you feel confident doing 
  • Your experience in a clinical or healthcare setting has taught you how to effectively communicate with others and handle sensitive information with care 
  • You have 1+ year of experience in a customer support role
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AsanaManagement
    • AirtableCRM

An Insider's view of Alma

What projects are you most excited about?

We're all feeling the world starting to take mental wellness more seriously but it is still a space fraught with confusion & lack of understanding. It's exciting to think about the opportunities for innovation when it comes to helping people find the perfect therapist, simplifying access & affordability in a space that has been difficult to enter.

Nick

Chief Technology Officer

How has your career grown since starting at the company?

Alma has given me the trust, autonomy, and support to lead the Growth Team while consistently challenging me to evaluate the impact of all strategic decisions on the business both in the short-term and long-term. The opportunity to learn and grow is continuous as I work alongside passionate experts.

Ashley

VP, Growth

What is your vision for the company?

Mental health care is a very intimate and highly personal experience. There's no one-size-fits-all approach to high-quality care. At Alma, our job is to support providers and champion their expertise so they can focus on meeting clients where they are and partnering with them to achieve lasting results.

Dr. Harry Ritter

Founder and CEO

How do you empower your team to be more creative?

To be creative requires time to think big and trust from your manager to be brave in making big ideas happen. If weeks are frenetic with zero time for deep thinking, inertia will get in the way of innovation every time. And when big, bold bets come to the table, I emphasize that whether we succeed or fail, our learnings will be equally valuable.

Claire

VP, Marketing

What are Alma Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
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