Community Content Manager
Community Content Manager
HELP BUILD A BEST IN CLASS CUSTOMER COMMUNITY
Our Sisense Community’s team mission is to help Sisense customers optimize their usage of Sisense by providing resources to enhance their experience, find solutions and product insights, and deliver an environment where they can collaborate with industry peers and experts. As a Community Content Manager, you will serve as a key player of the Community team, driving strategy and execution of all things content, knowledge, and resources. You’ll help us build a continuous stream of timely, relevant, and curated content to ensure that Sisense users are supported in a self-service environment.
You will help translate institutional and product knowledge, manage cross-functional partnerships across various internal departments as well as customer curated content to ensure Sisense customers are getting the most out of their experience.
WHY YOU SHOULD JOIN OUR COMMUNITY TEAM:
This is a unique opportunity to join a company in its growth/ pre-ipo journey. In this role you’ll report to the Senior Manager, Community. This is a great chance to be a part of a brand new community and help shape the acceleration of its growth, as well as a chance to grow into this role and other potential opportunities within the team.
HOW YOU’LL RAMP:
By Day 30...
- You’ve completed onboarding of existing community and content planning strategy & workflows
- You’ve shadowed the existing community content development process from start to finish and have started taking an active role in steps of the process
- You’ve conducted introductory calls with key points of contact for each applicable department
- You’ve established a timeline for the full transition of community content ownership in collaboration with existing temporary community content owners
- You’ve completed community platform functionality training
Day 60...
- You’ve successfully transitioned community content role & responsibilities from temporary support
- You’ve established and expanded cross functional partnerships
- You’ve audited and built a roadmap for content strategy & workflow enhancements
- You’ve identified and started tracking content associated community goals & KPIs
- You’ve refined and documented community wide content standards
Day 90...
- You’ve developed and launched a multi-phased customer generated content program
- You’ve created both internal and external community content onboarding resources
WHAT YOU’VE ACCOMPLISHED… SO FAR:
- You have managed complex projects with tight deadlines and competing priorities
- You’ve built successful and collaborative relationships with both customers and internal peers
- You’ve crafted engaging messaging and obsessively think about the best ways in which ideas and concepts can be communicated to customers.
- You love tracking data that helps inform the work you do in the future, always looking for ways to scale & improve processes
ABOUT SISENSE:
- We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips
- We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
- We have close relationships with our customers.
- We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
- We have super high customer retention — better than best in class SaaS companies.