Job Description
Our Digital Customer Experience (DCE) Design organization is looking to grow their team with Lead Content Strategists that will create content, journeys, and deliver experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on content creation for Payments Deposits, Lending and everything from our online banking and mobile app to emerging payments - that are used by millions of business banking customers every day.
We're looking for a Lead Content Strategist for our growing Small Business Design & Customer Experience team. This individual will partner with product, design, research and technology to build human-centered experiences that educate and inspire our small business customers and empower them to make strong financial decisions. As a member of our Digital Customer Experience team, you'll drive strategy and execution across each step of product creation, from ideation to launch and beyond.
Job Responsibilities

• Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
• Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development
• Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
• Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
• Plan, write and shape digital content (UI, product education, naming conventions, navigation, etc.
• Share work across the organization through design reviews, product reviews and more

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree (or higher)
• Minimum of 7 years' experience writing across digital channels and platforms (web, mobile, email, social media, etc.
• Excellent written and verbal communication skills
• Thorough knowledge of English language, grammar, spelling, punctuation and usage
• Experience working with brand standards
• Proactive, solution-oriented mindset with strong attention to detail
• Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
• Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
• Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholder
• Experience with UX Writing is a plus

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.