Customer Education and Knowledge Manager

| Greater NYC Area

Gameffective Employee Performance Enablement and Engagement

By putting employees at the center of business success, Gameffective helps companies increase efficiency, drive customer experience and become more agile. Gameffective makes employees more proficient, aligned, and engaged, maximizing the value they create for your organization. Using tools like adaptive microlearning, real-time feedback, and gamification, it significantly speeds up onboarding, boosts productivity, and inspires an emotional drive to excel. Unleash your employees’ full potential providing them with the tools and guidance they need to hit their goals all day, every day... 

It really doesn’t get any better. Join us!

What will you do

· Design and develop custom training materials such as self-help resources (verbal and visual) for admin users, performance support materials, and other education assets (i.e. presentations)

· Develop training tracks and curriculums

· Develop and manage the content (verbal and visual) on our Support Help Center; work with Product and R&D teams to ensure that content remains updated according to new releases

· Provide effective software application training using a variety of web-based delivery to maximize use of the software

· Work with the Customer Success team members to understand customer training needs and apply to strategy

· Develop expertise in both administrator and end-user areas of the GamEffective platform

· Develop and manage GamEffective’s internal learning platform

· Develop, maintain and deliver GamEffective’s product release notes

· Drive and be measured against scaled engagement metrics that increase product usage and engagement

· Managed and maintain customers forum and community

· 4+ years’ experience designing, developing and facilitating web-based training, preferably within a SaaS based environment.

· English as mother tongue is a must.

· Demonstrable presentation skills and the ability to lead a positive, productive session in person and/or virtually via web conference

· Customer service orientation - Excellent communication (verbal, written, and presentation) and interpersonal (outgoing and personable) skills

· Ability to learn and become intimately familiar with our product so that you understand the way customers use our platform and can educate/mentor/coach them to achieve what they need using our platform

· Self-motivated, team-oriented, and focused on exceeding customer expectations.

· Strong project management skills including the ability to prioritize and manage time effectively and rigorous attention to details and patterns that lead directly to growth and scale

· Ability to perform well under pressure with time-sensitive projects

· Experience developing customer forums, encouraging self- and peer-based help and growing an active community of adopters – advantage

· Native or bilingual spoken and written English skills

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • Qlik SenseAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative CloudDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • TumblrCMS
    • SalesforceCRM


We are located on the northeast corner of Grand Street and Broadway in the heart of SoHo.

An Insider's view of Gameffective

What’s the vibe like in the office?

We're a group of young professionals with a broad range of experience form consulting to startups to international sales. We work hard, get along with one another, and we also celebrate our success together. We're open, collaborative and work closely together to make real impact. Super fun.


Pre-Sale Engineer

How do you collaborate with other teams in the company?

We're a global company so we have to be proactive and collaborative. In order to always stay aligned, we have frequent catch-ups and constantly communicate with other teammates in other offices. We also use our own digital platform to learn from each other and stay connected.


Customer Success Implementation

What makes someone successful on your team?

Be a self-starter, you'll fit right in! Collaborate with others and speak your mind, that's the way for constant improvement.


Customer Success Manager

How do you empower your team to be more creative?

Lots of freedom. You can self-start, find a problem you're passionate about and nobody will stop you from proposing and developing unique solutions.


Account Development

What are Gameffective Perks + Benefits

Gameffective Benefits Overview

We care about our employees' health and provide vast amount of insurances alongside other perks for their lifestyle and soul :)

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Pet Friendly
Fitness Subsidies
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