Customer Education Specialist at Conductor

| Greater NYC Area
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As Conductor's Customer Education Specialist, you’ll be responsible for onboarding and training customers on how to get the most value out of the Conductor platform and their partnership with our Customer Success team. The ideal candidate will have a background in learning and be excited about helping people and problem solving.

You must have a passion for education, with a knack for translating technical capabilities into compelling, human stories. The successful candidate will be responsible for creating the best experience possible for new and returning users of our technology and services. We are looking for an excellent project manager, who is highly organized and possesses strong time management skills.

As a Customer Education Specialist, you'll:

  • Develop and execute custom training plans for new and existing Conductor customers
  • Work across departments to help facilitate a customer’s transition from the sales process to their ongoing relationships with our Customer Success team
  • Demonstrate how to execute SEO and Content Marketing workflows within the Conductor platform
  • Lead, facilitate, and organize internal and external meetings during the customer onboarding process
  • Be encouraged to innovate and develop new systems and processes to increase efficiency and efficacy of the onboarding team
  • Collaborate with the in-house marketing team to develop resources for new customer campaigns
  • Analyze and extrapolate upon data pertaining to various aspects of the customer onboarding experience
  • Work with Product and Engineering to help improve upon our software offering through strategic communication of customer need and experiences

We're Excited About You If You Have…

  • 2+ years of experience in Education, SaaS, or SEO Space
  • Excellent short- and long-form writing and communication skills
  • Proven collaboration with sales, product marketing, or demand generation teams
  • Mission-driven individual - embrace Conductor's mission to humanize marketing and put customers first, and successfully convey it through strategic demonstrations of our technology
  • Strong project management skills - must be able to organize work in a methodical and rigorous manner but equally comfortable in a fast-paced, deadline-driven environment
  • Impact player - you must be a strong self-starter who is willing to make their mark in a fast-paced environment
  • Team player - low ego, low maintenance, no job too big or small. Humble. We're looking for a willingness to jump in as needed on anything

We'd love to hear from you if you're inspired by Conductor's mission to be customer first and people first. Our team is pioneering, collaborative, and passionate about helping people together through meaningful content and marketing strategies. Conductor, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclosure: Conductor cares about your privacy. We are committed to maintaining your trust by protecting and processing your Personal Information that you provide to us in accordance with Greenhouse's Privacy Policy. Please take a moment to review before submitting your application.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HadoopFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • DynamoDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Conductor is located in Manhattan's Midtown South, convenient to all major commuter rails, subways, and within steps of plenty of major restaurants.
Conductor Says No to Traditional Hierarchy: Leaders Serve Employees Instead
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What are Conductor Perks + Benefits

Conductor Benefits Overview

Why you will love working at Conductor:

- Forrester Wave Report Leader in category
- High Growth company with offices in NY, San Francisco, London and Europe
- Competitive base salary + commission
- Benefits: Retirement Savings, Health, Vision, Dental +more!
- Professional development opportunities. We promote from within!

Culture
Volunteer in local community
The Conductor Foundation allows employees to participate in a number of volunteer opportunities like serving food in local soup kitchens, working with Autistic children, and more.
Partners with Nonprofits
The Conductor Foundation gives Conductor Searchlight as a grant to non-profits each year, providing them with a support team for one year, and access to the platform for life.
Friends outside of work
Intracompany committees
The Conductor Foundation - Helping nonprofits reach their goals and make a bigger impact by growing their online presence with organic marketing.
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Conductor's health insurance policy covers up to 100% of out of pocket expenses.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
At Conductor, ownership is a big part of our culture. Ownership of your career, growth, choices, and ultimately ownership of Conductor.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conductor provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Conductor offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
Conductor hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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