Instructional Designer II at Braze

| Greater NYC Area
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020).

WHO WE ARE → Most up-to-date content hyperlinked below

Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more...

WHAT YOU’LL DO

As Instructional Designer for Global SMB, you'll write and produce courses and learning resources for our SMB (small and midsize businesses) business unit in order to help them onboard faster and get more value out of Braze throughout their time as a customer. 

You’ll work with a team of learning and creative professionals to build effective, visually engaging courses, and learning aids. The ability to organize information and communicate ideas with designers and video producers is key.


You will create learning experiences to help some of our fastest-moving and most agile customers. Our SMB segment includes many high-growth Series A and Series B companies that use Braze to build their businesses. Your will help them learn the building blocks of our platform and develop next-gen marketing strategy. Working as part of the Customer Education team, you'll be exposed to creative projects across our training ecosystem, including documentation, e-learning, instructor-led training, and certifications.

Responsibilities

  • Partnering with our content research team and subject matter experts across Braze to develop an industry-leading learning experience for our SMB customer segment
  • Creating learning experiences that accelerate customer time to value by making new customer onboarding easier
  • Developing learning experiences on marketing strategy, product training, tech partners, and more
  • Using data to understand what drives SMB customer outcomes and create experiments to improve key metrics
    • Solicit reviews from stakeholders and SMEs
    • Review others’ content for clarity and provide feedback
    • Update and maintain content at frequent intervals
    • Define and write effective assessments

WHO YOU ARE

  • You have 7+ years experience with developing technical software training 
  • You have the ability to scope and manage the day-to-day work of projects independently with strong communication and interpersonal skills
  • You pay meticulous attention to detail when creating and proof-reading content
  • You take feedback well and give it constructively
  • Abilities required:
      • Ability to analyze existing content for its instructional value
      • Ability to communicate abstract or technical information to both technical and non-technical audiences
      • Ability to identify the best learning delivery formats for a specific set of learning goals
      • Excellent writing and copy-editing skills
      • Ability to learn new software quickly
      • Familiarity with InDesign
  • BONUS:
      • Experience using the Adobe Creative Cloud for Creating and Managing Assets
      • Experience with Skilljar
      • Familiarity with marketing and the martech landscape
      • Coming from a SaaS background
  • Interview Requirements:
  • Bring samples of previous work
  • Be prepared for a take-home assignment

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch in the office (when we return to the office!), including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

Easily accessible from Penn Station and Hudson Yards.

An Insider's view of Braze

What are some social events your company does?

Every month, a different department hosts a social event - this provides a great opportunity to get to know and collaborate with people across teams. In addition to broader team social events, we also host a quarterly team outing where we do team building activities and socialize outside the office. It’s really fun!

Zana

Business Development Manager, East

How do you collaborate with other teams in the company?

I work closely with teams from across marketing, as well as from a variety of different departments—from customer success to product—to inform the content we create. Thankfully, the people at Braze aren’t just really smart; they’re also thoughtful and kind. That makes collaboration easier and something I look forward to every day.

Todd

Managing Editor, Content Marketing

How would you describe the company’s work-life balance?

At Braze, we refer to work-life balance as work-life harmony -- and we strongly value it. Our flexible paid-time-off policy gives team members the ability to take time off in the way that suits them best.

Andrew

Senior Manager, People Relations

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with Nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Friends outside of work
Eat lunch together
Daily sync
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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