Instructional Designer

| Greater NYC Area
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Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The company’s patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each client’s existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months – unlike most hard-coded technology builds. The result is an easy to use and streamlined front-end agent and consumer experience that significantly reduces operational costs and eliminates errors while accelerating sales and business growth.

Some of the world’s largest insurance and financial companies use Unqork to define new business rules and deploy products/applications seamlessly and effortlessly without relying on costly development and maintenance of a code base. Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals and has created an ‘elegant paradigm shift’ in the way insurance and financial companies are able to operate.

The Opportunity:

As an Instructional Designer, you will be responsible for creating curricula to teach simple as well as complex technical concepts in easy-to-understand terms. You will:

  • Work with subject matter experts to create learning goals and detailed outlines for each class
  • Work with Technical Writers to create easy to digest course content 
  • Create learning paths for various learning tracks. Develop the scoring system to measure complexity of each step in the path 
  • Develop exams for each learning path 
  • Write copy for video scripts, lesson steps, challenges, quizzes, worksheets, class emails, and other instructional materials
  • Ensure that all lessons, graphics, and video cuts meet all Unqork standards
  • Conduct user interviews and surveys to test and validate opportunities for new curricula
  • Review curriculum metrics and help determine when class fixes and revisions are needed
  • Work with subject matter experts to update and revise current curricula
  • Document internal processes, guidelines, and instructions

Who you are:

First and foremost, you must have excellent writing skills. You should be able to quickly put together clean, organized copy that’s appropriate for all kinds of e-learning formats, including online lesson steps, video scripts, practice exercises, worksheets, syllabi, and quizzes. 

You’re a good fit for this role if you are familiar with foundational instructional design concepts and have experience creating curricula in an e-learning environment. You should be familiar with HTML, CSS, and web design basics.

Additional technical skills—such as responsive web design, digital marketing, JavaScript, or other programming languages—are preferred but not required. 

What we’re looking for:

  • Excellent writing and communication skills
  • Experience developing curriculum in an e-learning environment
  • Familiarity with foundational concepts in instructional design, including subject-centered curriculum, backward planning, and scaffolding
  • Familiarity with HTML, CSS, and web design basics
  • Knowledge of basic adult learning theories and principles
  • Able to take complicated concepts and explain them to a lay audience in clear, digestible steps
  • Able to hit deadlines and balance multiple projects within a weekly cycle
  • Excited to learn about and explain technical topics!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM

Location

We’re located in Union Square West: great food, a quick block away from the park, and a short walk to the N/Q/R/W, 4/5/6, L, B/D/F/M, and PATH trains.

An Insider's view of Unqork

How do you collaborate with other teams in the company?

Unqork encourages different teams to build creative solutions on a daily basis. Thomas and I have been working on a project together for the past few months, and most of our days consist of collaborating together in a fun and relaxed room, brainstorming to come up with innovative solutions to complex business problems.

Thomas Erlendson and Russell Epstein

Technical Specialist and Solutions Architect

What are Unqork Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Key Example is our Culture, Diversity and Inclusion Committee
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Unqork provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance driven equity grants
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary caregiver and 12 weeks for secondary caregiver
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch is catered every Tuesday and Thursday, while we have breakfast and snacks available daily.
Game Room
We have Pacman and a ping pong table!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday and Thursday
Happy Hours
Happy hours are hosted once per week
Professional Development Benefits
Job Training & Conferences
Unqork offers employees professional development opportunities like Onsite training courses.
Tuition Reimbursement
Unqork recently launched a student loan payback program.
Diversity Program
Lunch and learns
Unqork hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes career mentoring and leadership mentoring
Customized development tracks
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