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Live Video Support Specialist

| Greater NYC Area

Vimeo is obsessed with delivering an amazing customer experience. Live Video Support Specialists are the first point of contact for incoming technical calls and emails. They are responsible for troubleshooting technical issues, driving the product roadmap and helping developers diagnose bugs.

Vimeo’s Video Specialist team values:

  • Being an excellent communicator, because treating people kindly can make a big difference. You should be able to gracefully break down, solve, and explain even the most complex problems. You're patient, sympathetic, and understand how to find that sweet balance between customer service and genuine friendliness. You love listening, talking, and working with people makes you happy.
  • Understanding the whole business. Great systems aren’t built in a vacuum - they require hard work from extremely smart people across many disciplines and an understanding of how it all fits together. We won’t micro-manage you. We provide you with lots of wiggle room and you must be hungry to learn and grow with the company.
  • Great teams are better than the all-star players. No matter how great someone’s ideas, they’ll be improved upon through collaboration. You get along with others and know how to keep the mood light. Your .gif game is on point!
  • Loving live video and production. We are the world’s #1 live streaming platform for businesses and organizations. We help people stream video over the internet. We’ll teach you how to support our products, but you will need to know basic audio and video workflows to be successful in this role.

Requirements:

  • 1+ year experience working in customer support and/or account management for live video streaming
  • Experience troubleshooting complex technical issues for live video streaming
  • Understanding of the mechanics of live video delivery
  • Familiarity with multiple support channels (e.g. help desk, live chat, phone)
  • Excellent written communication and interpersonal skills
  • Remains cool under pressure, especially when interacting with high-priority customers
  • Proactive and highly organized approach to work
  • Ability to multi-task, manage multiple accounts at once and on an ongoing basis
  • A college degree (a technical degree is a plus)

Location and schedule:

  • This position is full time.
  • Our Support hours are 9am - 9pm ET, 7 days a week, 365 days a year.
  • Our schedule works on a bi-weekly rotation, and your shifts would be either 9a-6p or 12p-9p with every other weekend shifts required.

About us:

Vimeo empowers video creators to tell exceptional stories, and connect with their audiences and communities. Home to more than 70 million members in over 150 countries, Vimeo is the world’s largest ad-free open video platform, providing powerful tools to host, share and sell videos in the highest quality possible. Vimeo is based in New York City, with additional offices in Europe and India. Vimeo is an operating business of IAC (NASDAQ: IAC). Learn more at www.vimeo.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • GroovyLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • ElasticsearchFrameworks
    • WebpackFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LocalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Vimeo is home to a highly ambitious, super innovative, and lovingly hilarious team. Come find us working hard and laughing loads at our HQ in Chelsea.

An Insider's view of Vimeo

What are some social events your company does?

Vimeo loves to break it down on the dance floor so it's tradition to make sure that happens! Events cater to a variety of interests and lets you try something new with your Vimeo family. From karaoke to channel your inner Celine, scavenger hunts for the adrenaline rush, to paint nights that let your creative genius shine - we do it all with loveo!

Tenniel

HR Manager

What projects are you most excited about?

We just moved our main serving stack to a cloud environment, so now we get to modernize our infrastructure to take advantage of that: we get to take everything apart and put it back together in a more automated, reliable, and sustainable way.

Mike

Lead Site Reliability Engineer

What unique initiatives do you have that encourage innovation?

We believe the best ideas come from anywhere. Our biggest product launches have come from Vimeo Jams (hackathons), Creator Lab experiments, contributing to open source protocols, engaging our community, and crowdsourcing across the company. Innovation isn’t a buzz word to us – it's how we push the boundaries of storytelling and empower creators.

Anjali

CEO

How do you collaborate with other teams in the company?

At Vimeo, collaboration takes many shapes and forms. It could be a simple direct message, it could be pulling up a chair and code-pairing, or it could be a team meeting. The key is being able to easily and efficiently collaborate from department to department. Vimeo provides all the tools necessary to make that happen.

Dan

Front-End Engineer

What are Vimeo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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