Ro
Ro is building the future of healthcare.
New York, NY

Medical Content Manager

| Greater NYC Area
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About Ro
Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, and listed by Inc. Magazine as a Best Place to Work in 2020.
As Medical Content Manager, you’ll work as part of the Medical Content Team, producing high-quality material intended for the general public. You’ll help us make Health Guide—Ro’s digital publication—the go-to online resource for medical information.
Who are you? That's a great question. You’re someone who believes in the power of medical journalism to shape the health of everyone around the world. You have a passion for communicating to people through the written word, and you’re talented at it. You’re swift at looking up information and you have a keen eye for identifying when something seems off. You understand how information is presented through writing and are able to optimize content in terms of structure, organization, and reading level. You may not know who the reader is, but you know they’re getting the answers they need in a direct and unbiased way.

What You’ll Do:

  • Researching: Work with the rest of the Medical Content Team to identify topics (big and small) to write about. Then, research topics in-depth while relying on scholarly resources for information.
  • Editing: Review articles written by the Medical Writers, Associate Medical Writers, and freelance writers for medical accuracy and completeness. This includes reviewing “Medical,” “Lifestyle,” “Ask the Expert,” and “News/Trending” articles and providing feedback to the writers. Editing requires medical intuition to know what is right or wrong, without needing to look up every single fact.
  • Optimizing: Oversee several writers and provide feedback on the work they produce. Medical Content Managers work with the writers to optimize each article, add new information, make sure everything is well-cited, and include diagrams, images, charts, and other media as appropriate.
  • Writing: Write original copy, although at a lower volume than Medical Writers and Associate Medical Writers. Articles are in the form of prose and get published on Health Guide. Medical Content Managers are responsible for writing the “Medical” articles, which cover topics such as epidemiology, pathophysiology, diagnosis, and treatment of disease. Check out some examples here, here, and here.
  • Updating: Systematically review older Health Guide content to update relevant facts and figures.

What You Bring to the Team:

  • MD/DO required. Clinical experience (a.k.a. residency) a bonus but not necessary
  • Experience writing about medical topics for the general public
  • At least 1 year of experience reviewing and editing the work of others
  • Experience navigating PubMed and familiarity with physician resources such as UpToDate
  • Familiarity with writing for SEO and with sites such as Ahrefs and Clearscope (a bonus, but not necessary)
  • Ability to communicate complex scientific and medical information to the lay public
  • Excellent written and verbal communication skills
  • Adept at learning new technology
  • Able to work full-time

Benefits + Perks

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • Commuter benefits
  • 401(k)
  • Unlimited PTO
  • Fitness reimbursement
  • Paid maternity/parental leave

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
See our California Privacy Policy here.

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Where we are

Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • LookerLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
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What are Ro Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.

RSZ

Founders

Jobs at Ro
30

All Jobs
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Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Product
Content
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Director of Infrastructure

Ro
Greater NYC Area
1 day ago
+43
Lead engineering teams to improve and consistently deliver software within the Infrastructure team. Influence change and deliver sustainable technical and architectural decisions to improve efficiencies across the board. Build a strong foundational relationship within and across teams, leading by example and embodying Ro’s core values of relentlessness, empathy, curiosity, effectiveness, and magic. Act as a bridge between other squads and departments such as Product, Design, Data, Finance, and Security. Advocate for technical engineering excellence and guide career growth development for team members.

Director of Clinical Quality and Patient Safety

Ro
Greater NYC Area
4 days ago
+43
The Director of Clinical Quality and Patient Safety will report to our SVP of Medical Affairs and work closely with the Product, Medical Operations, Pharmacy, and Data teams to ensure that Ro delivers the safest and highest quality care to our members. At Ro, you will be integral to building technology that helps individuals become a healthier version of themselves, turns physicians into better healthcare professionals, and powers our increasingly complex medical network.

Medical Claims Researcher

Ro
Greater NYC Area
4 days ago
+43
As Medical Claims Researcher, you’ll work as part of the Medical Content Team to ensure all public-facing materials contain Ro’s voice and are rigorously reviewed for medical accuracy. You’ll perform the background research necessary for all new condition launches, and you’ll serve as one-half of Ro’s unique medical/legal review process of marketing materials.

Senior Clinical Recruiter

Ro
Remote
4 days ago
+43
Our Talent Acquisition team is growing and we're looking for an experienced Senior Clinical Recruiter to join us in our mission to become a patient's first call. You'll be a key partner to hiring managers, driving value through operational excellence and constant innovation to help scale our teams. You thrive in a creative and highly competitive landscape, developing and implementing sourcing and recruitment strategies for key clinical roles across multiple verticals here at Ro.

Medical Operations Associate: Recruiting & Training

Ro
Greater NYC Area
4 days ago
+43
As a Medical Operations Associate, you will be responsible for a variety of steps within our Medical Operations team including - troubleshooting physician questions, recruiting and onboarding new physicians, and developing methods to train our providers. To do so, you will work hand in hand with a variety of internal teams and external partners. 

Staff UX Researcher, Patient Experience

Ro
Greater NYC Area
4 days ago
+43
As the first UX researcher, you will be a leading strategic partner to guide and drive vision of the future health care design by guiding and mentoring research and processes as well as building collaborative workflows with the Tech org and Marketing research team. Also, you will directly work with the Growth team to conduct research on multiple aspects of Patient experience on Ro Platform. You'll be an integral part of the entire product development process working closely with Product Designers, Product Managers and Engineers in close collaboration with stakeholders across medical, legal, care, marketing and data, your work will impact the lives of our members all across the country.

Sr. Software Engineer, Product Growth

Ro
Greater NYC Area
5 days ago
+43
As an engineer on the Product Growth team, you'll build the products and technology that will enable Ro to expand medical care access to millions of Americans. This team is focused on building awareness and consideration of Ro for our potential members. We’re enabling patients to seamlessly begin treatment on Ro’s platform, while also developing a robust member experience to ensure continuity of care.

Strategy Manager, Provider Network

Ro
Greater NYC Area
5 days ago
+43
We are growing quickly and are looking for someone with a passion for healthcare and an insatiable curiosity to help us grow our physician network. As the Strategy Manager, Physician Network, you’ll work closely with the rest of the Medical Operations team to help develop and monitor a strategy for physician network growth that takes into consideration the needs of our patients, our operational and technical structures, and 3 year strategic initiatives. You’ll own key cost and performance metrics for the network, and will support our ongoing commitment to continuous improvement.

Software Engineer, iOS

Ro
Greater NYC Area
5 days ago
+43
As a Software Engineer on the brand new Mobile Team, you’ll build a future of mobile function at Ro from the ground up enabling Ro to expand medical care access to millions of Americans. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You’ll do much more than just write code - you'll get to define our mobile architecture, engineering culture, processes, and best practices.

Mobile Engineering Manager, Product Growth

Ro
Greater NYC Area
5 days ago
+43
As a Mobile Engineering Manager on the brand new Mobile Team, you’ll build a future of mobile function at Ro from the ground up enabling Ro to expand medical care access to millions of Americans. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You'll get to define our mobile architecture, engineering culture, processes, and best practices.

Quality & Safety Data Specialist

Ro
Greater NYC Area
5 days ago
+43
We are Ro, a mission-driven healthcare technology company reinventing the way the healthcare system works. The Quality & Safety Manager will focus on quality and safety initiatives and will report to the SVP of Medical Affairs and Research. The role of the Quality & Safety Manager is to provide day to day implementation, management and oversight of quality and safety initiatives. The Quality & Safety Manager will also work closely with the Quality and Safety team on initiatives such as side effect management, medical alerting, drug interaction counseling and auditing of patient charts to identify, improve and monitor potential areas of concerns that relate to patient safety and clinical quality. 

Associate Director, Retail

Ro
Greater NYC Area
5 days ago
+43
This role will lead the development of new retail partnerships and existing business relationships. The Associate Director of Retail will look to bring the fantastic products behind the Ro brands to our patients in non-digital channels. They will manage and grow our retail channel, work closely with our internal teams in identifying product additions, and seek new strategic partnerships.

Member Experience Coordinator - New York, NY

Ro
Greater NYC Area
5 days ago
+43
We are Ro, a patient-driven healthcare technology company reinventing the way the healthcare system works. As a Member Experience Coordinator, you will be front and center maintaining the relationship between our members and their health.  Who are you? You are a team player and pride yourself on providing the very best in class customer service. You have a passion for assisting members with a ton of energy and enthusiasm. You adapt quickly and enjoy working in a fast-paced environment. As a member of our care team, you’ll help prospective members complete their online visits and answer questions about our products and services, while also helping current members with their accounts, orders, and physician inquiries. Overall, you want to always deliver an 11 out of 10 experience.

Medical Content Manager

Ro
Greater NYC Area
6 days ago
+43
As Medical Content Manager, you’ll work as part of the Medical Content Team, producing high-quality material intended for the general public. You’ll help us make Health Guide—Ro’s digital publication—the go-to online resource for medical information.

People Business Partner

Ro
Greater NYC Area
1 week ago
+43
As the People Business Partner, you will serve as a trusted resource to employees, be a strategic consultant to leaders on all types of people-related matters, and lead People team initiatives. Reporting into the Director of People, you'll be empowered to have direct ownership over a variety of responsibilities that contribute to achieving Ro's mission and business goals while supporting and continuously improving our unique culture as we grow.

Director of Product Design, Product Growth

Ro
Greater NYC Area
1 week ago
+43
We are looking for a Director of Product Design with a focus on Product Growth to lead the vision, execution and optimization of Ro's core patient experience. You'll be accountable for the end-to-end member journey, from acquiring new members through channels such as GetRoman.com and HelloRory.com, to assessing patients’ health needs in our online visits and delivering on-going value through their Ro account. As a leader within the broader Design team at Ro, you'll report directly to the VP, Design and work closely with other Directors to strengthen design processes and culture, and promote design thinking in every area of our organization.

Senior Backend Engineer - RoPharmacy Member Experience

Ro
Greater NYC Area
1 week ago
+43
We are looking for a Senior Backend Engineer to join an interdisciplinary team called Ro Pharmacy. Ro Pharmacy’s mission is to make necessary medicine affordably available to all Americans. Your day to day work will be with your engineering, product, and design partners on the Ro Pharmacy team with projects touching every aspect of the lifecycle funnel for our Ro Pharmacy members including onboarding, analytics, and account + medication management.

Staff Software Engineer, Backend - Fulfillment Infrastructure

Ro
Greater NYC Area
1 week ago
+43
We are looking for Staff Engineer to join an interdisciplinary team called Fulfillment Infrastructure supporting our Pharmacy Platform. Fulfillment Infrastructure will build a state-of-the-art fulfillment system that powers the architecture and underpinnings of Ro’s Pharmaceutical telehealth platform. This team is technically led and will have a unique and impactful opportunity to design a new services-based platform to allow for fast and easy feature development.

Formulation Scientist

Ro
Greater NYC Area
1 week ago
+43
About Ro Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication

Manager of Clinical Product, Patient

Ro
Greater NYC Area
1 week ago
+43
We’re expanding our in-house Clinical team and are in need of a driven and flexible A-player to help scale our offerings across multiple conditions. The Manager of Clinical Product, Patient will work closely with both Clinical and Product Growth teams to optimize the end user experience for both patients and clinicians and create a safe and effective high-quality digital clinical experience. This role reports directly to our Associate Director of Clinical Product, Patient.

Senior Product Manager, Growth

Ro
Greater NYC Area
1 week ago
We are looking for a strategic product thinker with growth product management experience to help accelerate Ro’s business growth and create the optimal patient experience. You will own a significant part of the patient journey to drive member growth and engagement. This role will report to the Director of Product, Growth and will partner closely with engineering, design, data, and user research.

Sr. Frontend Engineer, Patient Care

Ro
Greater NYC Area
1 week ago
As an engineer on our Patient Care teams, you’ll build the products and technology that enables our physicians to provide safe, high quality care while preserving and protecting the privacy of our members. You’ll do much more than just write code - you’ll be an integral part of the entire product development process, from ideation through delivery and iteration. In collaboration with stakeholders across medical, care, and operations, your work will impact the lives of our members all across the country.

Sr. Frontend Engineer, Product Growth

Ro
Greater NYC Area
1 week ago
As a frontend engineer on our Product Growth team, you’ll build complex products and systems to provide seamless and delightful experiences for our members. You’ll do much more than just write code - you’ll be an integral part of the entire product development process, from ideation through delivery and iteration. Your work will be seen by and directly impact all of Ro’s members and will be integral to Ro’s success. You’ll work closely with product, design, and engineering teams to create impactful software at a quick pace while developing technical best practices for the entire org.

Sr. Software Engineer, Patient Care

Ro
Greater NYC Area
1 week ago
As an engineer on our Patient Care teams, you’ll build the products and technology that enables our physicians to provide safe, high quality care while preserving and protecting the privacy of our members. You’ll do much more than just write code - you’ll be an integral part of the entire product development process, from ideation through delivery and iteration. In collaboration with stakeholders across medical, care, and operations, your work will impact the lives of our members all across the country. At Ro, you will build technology to help people become a healthier version of themselves, turn physicians into better healthcare professionals and power our increasingly complex operations.

Data Analyst, Product

Ro
Greater NYC Area
1 week ago
As a Data Analyst, Product you will guide a product squad’s strategy and roadmap. This means everything from leading strategic analyses to inform decision-making and prioritization, to measuring product feature performance, to building out data availability and BI solutions, to brainstorming approaches to unstructured problems. You are analytical and technical, and you can communicate excellently with non-technical and technical stakeholders alike. You thrive in a startup setting, where every day is different and the problems that you’re tackling often don’t have established solutions. You are exceptionally thorough. You have a bias for action, and you love leveraging data to help our members become a healthier version of themselves.

Director of Product Management, Patient Care

Ro
Greater NYC Area
1 week ago
• Establish and evangelize a shared vision across the company for Ro’s delivery of best-in-class medical care. • Guide product strategy and goals for the Patient Care group and build consensus across cross-functional partners. • Foster and sponsor innovation, identifying new opportunities that will revolutionize the future of healthcare delivery. • Partner closely with leaders across Ro to coordinate and scale cross-functional efforts for delivering best-in-class patient and provider experiences. • Build, lead and develop a successful team of PMs.

Medical Writer

Ro
Greater NYC Area
1 week ago
Working as part of the Medical Content Team, producing high-quality material intended for the general public. Material includes articles on the epidemiology/pathophysiology/treatment of diseases, lifestyle articles centered on medical topics, expert interviews, blog-style articles on topics of personal interest, and reporting on medical news. Articles will be published on Health Guide. Researching topics in-depth by primarily relying on scholarly resources for information. Writing original copy while translating complex medical information into easily-digestible information. Properly citing all material. Identifying opportunities to include graphics, illustrations, video content, and interactive content into material and working with other members of the team to make it happen. Revising your own work based on feedback from peers. Systematically reviewing older content to update relevant facts and figures.

Principal Site Reliability Engineer, Data Storage Systems

Ro
Greater NYC Area
1 week ago
As the Principal Site Reliability Engineer of our Data Storage Systems team, you’ll be pioneering the development of new applications and tools that will help Ro in creating a solid foundation in our databases. We’re looking for a data-driven engineer by trade, who has experience working with and building database schemas used at scale and can evangelize best practices and the importance of database modeling, automation, reliability, and scalability. You’ll be leading various projects critical to Ro’s platforms and collaborating across teams to keep our infrastructure sound and stable.

Staff/Principal Software Engineer, Developer Workflow

Ro
Greater NYC Area
1 week ago
• Architect, design, implement, test, deploy, and operate backend data systems and services, working with some of the largest datasets at Ro. • Advocate for technical and architectural excellence. Promote high quality standards in engineering best practices that exemplify core tenets of Ro’s solutions in code consistency, performance, and scalability. • Strive for product empathy, thinking holistically through all aspects of the product and systems we’re building. • Lead designs of major software components, systems, and features spanning across Ro’s platform. • Help build teams and cultivate partnerships and collaboration cross-functionally with product, design, and data. • Coach and mentor junior developers, performing code and architectural reviews.

Senior Product Designer, Patient Fulfillment

Ro
Greater NYC Area
1 week ago
As a Senior Product Designer in Pharmacy teams, you’ll build the products that enable our Pharmacists to provide safe, high-quality care and operational excellence to our members. You will bring a strong mix of design leadership, user-centric problem solving, innovative product insights, and UX expertise to the teams.