Private Client Advisor

| Greater NYC Area

Position Summary

The Private Client Advisor is responsible for image consulting, curating personal style, and consistently providing a superior level of service. Through passionate fashion expertise Stylists are responsible for increasing customer conversion and retention, driving business revenue, introducing new customers to M’O, and creating brand loyalty.

What You'll Do:

  • Consult with clients and prospects regarding fashion trends and their individual needs
  • Drive tangible revenue & intangible revenue through customer acquisition, retention, growth and satisfaction
  • Provide white glove, high touch service
  • Construct clear and accessible lines of communication for current and prospective clients
  • Optimize the customer experience through personalized, premium, high-touch service
  • Establish strong personal relationships with clients to encourage customer loyalty and increase sales, meeting and exceeding sales goals
  • Build spend levels of existing client base to VIP level
  • Maintain base of global contacts and comprehensive knowledge of industry leaders
  • Recognize and avert probability of lapsed customers via outstanding service and consistent communication
  • Collaborate with Director of Sales and CRM to devise and implement effective customer outreach methods to engage potential clients and reconnect with lapsed customers
  • Respond to customer queries and needs effectively & efficiently, acting with urgency to deliver results
  • Execute loyalty program benefits to qualified clients; devise ways to surprise & delight clientele
  • Ensure product arrival notification emails sent, special orders processed and team workload is met
  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Collaborate with Customer Experience to ensure that every team member adopts a customer-centric approach
  • Act as a business owner, mentor to junior team members, and positive brand advocate


Who You Are
You have experience as a Private Client Advisor, fashion concierge or retail associate in fashion and luxury goods retail with an established clientele required
Superior market, product & brand awareness, and exceptional ability to match to customers’ needs

Industry Experience:

  • Experience within luxury product and a keen understanding of luxury client attributes, needs and expectations
  • Past experience and/or demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Meeting and/or exceeding revenue expectations

Specific Skill Requirements:

  • Excellent English verbal and written communication skills
  • Written and spoken fluency in at least one other foreign language advantageous

Educational Requirements:

  • Bachelor’s degree preferred 

Bonus Points

  • Strong motivation and capacity to lead by example, inspiring productivity and results
  • Proven track record of constantly raising the bar, elevating service levels and driving revenue
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter & confident decision-maker, able to work independently and as part of a team 

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

Read Full Job Description

Technology we use

  • Engineering
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks

Location

New York, NY 10013

What are Moda Operandi Perks + Benefits

Moda Operandi Benefits Overview

Enjoy A Flexible Lifestyle

Where the high-energy of a start-up meets the stability of a well-funded company. Moda is committed to fostering flexibility and wellbeing inside and outside of the office. Our employees enjoy a full suite of benefits.

Unlimited PTO & sick leave
Full medical, dental, vision insurance
Generous parental leave
Industry leading merchandise discount
401K
Performance bonus
Equity Incentive plan
Opportunities to work flexibly
Subsidized day care, gym discount & pet insurance
Free snacks and weekly company happy hours
Dog-friendly office
& more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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