Remote Safety Alert Writer (Morning) at Citizen

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Please note that our virtual National Operations Center is a 24/7 operation with three shifts. Candidates applying for this role must be available to work the 6am-3pm EST morning shift. 

About Citizen

Citizen is a free app that keeps you and your loved ones safe. It is a powerful force for good that has already evacuated people from burning buildings, diverted school buses from nearby terrorist attacks and reunited missing children with their parents.

Using our unique technology, 911 alerts are made available to the public and are accompanied by live stories, real-time updates, and user-generated content to provide you with the information you need to protect yourself and your loved ones. We act fast, break news, and give people the immediate information they need to stay safe. And we’re just getting started.

This year Citizen will expand further across the United States with the express mission of making your world a safer place. We’re looking for hardworking, mission-driven individuals to help take the Citizen app to the next level as we scale up nationwide. With a group of passionate builders from Facebook, Square, Uber, Google and HQ Trivia, Citizen is the company your current company doesn’t want you to know about.

Citizen is backed by Sequoia Capital, 8VC, Founders Fund, and Goodwater Capital and has raised tens of millions in VC funding.

About the Team

The virtual National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Safety Alert Writer. Many of Citizen’s Safety Alert Writers are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed. 
 
Role Description
We are looking for collaborative and mission-driven problem solvers to join our growing virtual National Operations Center. Safety Alert Writers are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.
 
Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.
 
Responsibilities
  • Educate and empower users to keep them safe through real-time reporting on crime and public safety emergencies
  • Monitor, interpret, and moderate multiple streams of data including police scanners
  • Exercise superb editorial judgment on sensitive subject matter
  • Research local news in Citizen’s coverage areas
  • Collaborate with colleagues to investigate breaking national or international stories
  • Craft social media posts on developing incident

Requirements

  • Bachelor’s degree
  • Fluent in English; excellent writer with flawless grammar
  • Bilingual in English/Spanish a plus
  • 60+ WPM typing speed (visit: https://www.ratatype.com/typing-test/ to confirm)
  • Resilient, resourceful, and adaptable
  • Conscientious, demonstrating a high attention to detail
  • Ability to multitask and effectively prioritize
  • Ex-journalists, reporters, editors, writers, producers, first responders, public safety officials, criminology buffs; experience in another creative field, startup, or fast-paced environment a plus
  • Bonus: experience using Citizen and listening to police radio
Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, overtime, meals, commuter benefits, and various wellness perks.
 
Citizen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • GoLanguages
    • Node.jsLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • KafkaDatabases

Location

Financial District, New York, NY 10004

An Insider's view of Citizen

What's something quirky about your company?

Citizen operates 24/7, because we’re dedicated to keeping you safe and informed around the clock. We never know when a firefighter might be called to rescue a cat from a tree, or when a wildfire might break out and quickly spread. Something unexpected is always happening somewhere.

Sam

Overnight Operations Manager

What projects are you most excited about?

Building new tools to help everyone keep the people, places, and things they love safe, and to provide unparalleled access to help in emergencies.

Cissy

Product Manager, Safety Tools

How has your career grown since starting at the company?

I first joined Citizen to use technology to enhance my job as a violence interrupter, trying to stop shootings before they happen. Two years later, I am an engineer who builds hardware to enhance every violence interrupter’s job in the nation.

Prince

Hardware Engineer

How do you empower your team to be more creative?

On the content team, trust and knowing you have full permission to fail is paramount to taking creative risks. We're constantly pitching, trying new things, and building off of one another's creative energy. We're a tight team, so a win for one of us is a win for all of us. Nothing like a love of collective victory to keep you striving!

Danielle

Producer

What are Citizen Perks + Benefits

Citizen Benefits Overview

Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, commuter benefits, remote-friendly policy, and various wellness perks.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee, Book Club, Speaker Series
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
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