Senior Copywriter

| Greater NYC Area
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About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

About You: You understand how to adapt the written word in our unique brand voices to communicate the right information at the right time to our end users. Someone who understands that their job is as much keeping words off the interface as anything else. You know the differences between marketing and UX communication and when to use both to communicate in the best way to the user.

 

At Grubhub, we create connections between hardworking and busy diners and the restaurants that want to reach them. Join a passionate and skilled team of experienced designers who are driven by a mission to bring easy, delightful food ordering and delivery experiences to millions of people every day. As a member of the Product Design team, you’ll use every tool in your copy writing toolbox - problem solving, content planning, user interface writing, and collaboration with marketing - to shape the future of food ordering experiences. You’ll collaborate with our content strategy team to build creative, unique content strategies that map to high-level business goals, serve the needs of our users, and map to all stages of the customer journey.

Some Challenges You’ll Tackle

  • Understand and empathize with how the words we use can make our users feel
  • Partner with Design, Product, and Engineering to co-create content for new and evolving experience
  • Join our UX researchers to observe and conduct user testing and research to inform our experiences
  • Write clearly, concisely, and fearlessly for all of our products’ elements including emails, microcopy, push notifications, text messages, help text, and probably some things we haven’t thought of yet
  • Actively seek and openly receive feedback for your work; Give and solicit feedback and constantly strive for excellence.
  • Provide feedback in all stages of a product’s development lifecycle—from brainstorming to retrospectives
  • Collaborate with Content Strategist in design systems to contribute to voice, tone, and evolving writing style guidelines
  • Be able to clearly present, explain, and justify your copy decisions to anyone who might ask about them; Think about the copy you write holistically. In other words, understand how the words you use impact the user now, but also in other parts of the user journey
  • Understand prototyping methodologies and practices, user research methodologies, and A/B test planning/execution
  • Collaborate with our Marketing team on a holistic voice for our brands
  • Collaborate with product managers, engineers, and the members of the design and research teams on the delivery of new features
  • Promote the practice of content strategy within the company
  • Collaborate with our Marketing team on a holistic voice for our brands

 

**Please include a link to samples of your work that show an experience across different content types. You may show us content you’ve created for user interfaces, microcopy, user education, direct or transactional emails, style guides or product launch content.**

You Should Have

  • At least 5 years of creating and managing content for web and mobile interfaces
  • The skill of internalizing our brand voice, then evolving it in a way that makes sense for the part of the product you are working on
  • The ability to synthesize what’s important quickly and work across multiple teams to deliver high-quality writing and content experiences
  • Outstanding communication and collaboration skills—you’ll be working with a cross-functional team of software engineers, data scientists, and product designers. Bring folks on your journey and support your decisions with focus and brevity
  • Experience moving fluidly between high-level content strategy practices and hands-on writing tasks
  • Strong analytical skills, creative and strategic thinking skills, and a good sense of humor
  • Strong writing, editing, creative and strategic thinking skills
  • Experience working in Microsoft Office (Word, Excel, Powerpoint), Google Docs, Sheets, Drive, Gmail, Trello, Mac, Jira
  • An understanding of and passion for design thinking and user-centered design practices
  • An acute self-awareness and deep empathy for both the customer and your team’s goals
  • Excellent communication skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity
  • A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should say about this,” but “why are we adding content at all?”
  • Food writing experience a plus

And Of Course, Perks!

  • Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks

Location

5 Bryant Park, 1065 6th Ave, New York, NY 10018

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Time allotted for learning
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