Senior Manager, Knowledge Management at DoubleVerify

| Greater NYC Area
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Who We Are

DoubleVerify (DV) is the leading independent provider of marketing measurement software and analytics that authenticates the quality and effectiveness of digital media for the world’s largest brands and media platforms. DV solutions create value for media buyers and sellers by delivering the highest level of impression quality transparency and accountability, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their global media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. 


The Opportunity

Do you have a passion for solving complex problems? Do you love to bring order from chaos? Are you itching to bring your documentation and communication skills to one of the most exciting companies in adtech? Well congrats, this is the role for you! DV is seeking a Senior Manager, Knowledge Management to help us structure, organize, and develop our internal documentation across the global organization. 


This role will be critical in helping DV scale effectively by ensuring information and knowledge flows effectively through the global organization. From API documentation, to marketing and rfi details, we need help setting the strategy, providing the structure, managing the systems, and guiding the subject matter experts.


What You’ll Be Doing:

  • Scope, research, prioritize, and build DV’s internal documentation strategy and execution in partnership with Head of Learning & Org Development and Department leads.
  • Build templates, tools, style guides, guidelines and more for multiple types of internal documentation including product overviews, technical resources, and RFP guidebooks.
  • Define processes for documentation creation, maintenance, updating, and auditing.
  • Identify documentation gaps and develop plan to address.
  • Meet with stakeholders to understand their needs and prioritize development of documentation.
  • Stay on top of new technologies and tools to help documentation content meet the needs of the business.
  • Use technical writing skills to ensure documentation is concise, clear, and consistent, and achieves its purpose.
  • Partner with learning team to ensure documentation is aligned with ongoing learning initiatives, and help teams get content to the right people when they need it.
  • Provide expertise to internal stakeholders on documentation best practices.

Experience you’ll need:

  • 5+ years of content strategy and documentation management experience
  • 3+ years of technical writing experience
  • Bachelor’s Degree in related industry/field or equivalent experience (English, Communications, Journalism, UI/UX, Computer Science, Information Systems)
  • Strong experience working with Confluence, JIRA, and / or other documentation platforms.
  • Strong interpersonal communication and diplomacy skills handing different cross-functional teams.
  • Ability to quickly analyze and comprehend new or unfamiliar technical systems, processes, and terminology.
  • An organized, structured approach to work and an instinct for creating user-centered processes.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • VerticaDatabases
    • HadoopDatabases

Location

DoubleVerify is located in the neighborhood of Soho New York. This neighborhood is full of great places to grab lunch or shop.

What are DoubleVerify Perks + Benefits

DoubleVerify Benefits Overview

Our employees enjoy perks & benefits, some of which are global and some are locally adjusted:

-Tuition reimbursement -Health & fitness reimbursement
-401(k) matching -Comprehensive medical coverage
-Free lunch & breakfast -Fully stocked break rooms
-Commuter benefits -Unlimited days off (US)
-Annual summer outings -Weekly perks like massages & yoga
-Monthly happy hours -Company outings and events

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 2% of out of pocket expenses.
Life Insurance
Wellness Programs
Team workouts
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Time allotted for learning
Online course subscriptions available
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