CreatorIQ is looking for a Sr. Knowledge Manager who will be responsible for all things related to knowledge management, including managing knowledge structure, creating/editing documentation, generating awareness of knowledge and acting as an ambassador of knowledge within the company. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as a passion for writing. You will join a dynamic and fast-paced environment and will work with all of our internal and external partners

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage and optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Unilever, Amazon, Tiffany & Co, Airbnb, CVS, Dell, Edelman, Target, Creative Artist Agency, and many more.

What You’ll Do:

• Work directly with clients to develop and execute content programming that ensures clients questions and queries are addressed
• Directly leverage support requests, stakeholder questions, internal conversations to identify and create articles and FAQs
• Collaborate with multiple stakeholders across the organization, from Sales to engineers, to write, edit, and proofread content, articles and FAQs, maintaining consistent style guidelines
• Actively look to find, reuse and refine what others have created to accelerate creation of knowledge content
• Socialize knowledge across the organization to ensure knowledge is consistently leveraged.
•  Define, measure and report regularly on performance of key knowledge management metrics
• Leverage multiple content types (text, video, interactive help) to create content to promote knowledge across the organization and to clients
• Be a part of the design and implementation of in-product help, co-developing the help content that learners see and interact with.
• Publish articles and Instant Answers using a content management system 
• Collaborate with product specialists, product managers, and legal to write, edit, and proofread FAQ-style articles, maintaining consistent style guidelines
• Partner with research to determine ideal content structures for things like lists and step-by-step instructions
• Utilize client questions, product usage and client-facing teams to identify trends and find opportunities to develop new support content to unblock learners

Who you are and what you’ll need for this position:

• 3+ years of experience in support writing or relevant experience
• Work directly with clients from a support perspective to address questions and create reusable documentation
• Excellent writing, editing, and proofreading skills
• Experience writing support content for web/mobile products (preferred)
• Experience working with a content management system (LMS)
• Successfully managed projects to meet deadlines, provide deliverables, and adhere to budgets
• Great organizational skills, attention to detail, and follow-through on executing projects
• Ability to code basic HTML (paragraphs, headings, links, inline styles)
• Experience working with JIRA (preferred)
• Basic video editing skills with instructional video tools such as Camtasia Studio
• Proven ability to both curate and create content that is engaging for the intended audience along with having a strong sense of aesthetic judgment and creative decision-making 
• Proven ability to collaborate successfully with cross-functional partners
• Ability to work independently in a fast-paced environment
• Strong familiarity with social media and consumer trends. Comfortable with interpreting data