Senior Technical Writer - Distributed US

| Remote
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Databases are the beating heart of every business in the world.

Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database on the planet that scales fast, survives anything, and thrives anywhere. We created CockroachDB to unshackle teams from the constraints of their database. Join us on our mission to enable every developer to build world-changing applications!

About the Role

We're looking for a Senior Technical Writer to join our team and help us create outstanding documentation that educates and guides our global community of customers and open source users to success, with a particular focus on database security and operations.

You Will
  • Put yourself in the shoes of architects and operators planning, running, maintaining, and troubleshooting CockroachDB deployments.
  • Write concise and informative how-tos and tutorials, intuitive explanations of complex topics and features, and comprehensive CLI and API reference documentation.
  • Develop technical expertise in CockroachDB security and operations as well as accompanying technologies.
  • Contribute to defining and evolving the Documentation team’s processes and conventions. 
  • Foster collaboration with our Training, Engineering, Product, and Customer Success teams to keep our documentation up-to-date, effective, and user-centric.
The Expectations

In your first 30 days, you have completed onboarding and developed enough expertise to begin your first documentation project. You will have also started to review and edit documentation written by other technical writers on the team. You will use CockroachDB hands-on throughout this experience. We believe that it's important to take this first month to become familiar with our technology and our company.

After 3 months, you'll be integrated into the team. You will oversee documenting CockroachDB’s security and IAM functionality. You'll design and improve documentation conventions, processes, and tools to increase the effectiveness and efficiency of the documentation process. As our user base grows, you will be a part of developing the team to accommodate higher demands for education. We want our users to have a phenomenal experience using CockroachDB and that requires excellent documentation from you and the team.

You Have
  • 5+ years of experience in technical writing.
  • A passion for writing and editing concise and useful documentation for technical audiences, including tactical how-tos, end-to-end tutorials, and detailed CLI and API reference. You are passionate about clarity, concision, and correctness.
  • Proficiency in Markdown, HTML, Linux, and one or more programming languages (Python, Go, Java, etc.).
  • Familiarity with, or enthusiasm for learning, the various technologies for operating a distributed, cloud-native database and supporting web-scale applications.
  • A love for information and are a sponge. You enjoy getting into the weeds technically, but don't let that distract you from achieving your end goals.
  • A passion for building relationships with internal and external users to get feedback and identify potential areas of documentation improvement.
The Team

Reporting to Mike Lewis, Documentation Manager

Mike has been working on documentation for 15 years, with past roles in MarTech, FinTech, DevOps, and digital publishing. He enjoys the challenge of helping improve the already great docs and team processes at CRL, working with an incredibly talented and kind team, and getting to learn and use such an innovative product. Outside work, Mike enjoys spending time with his wife and toddler, discovering and collecting music new and old, and listening to public radio.

Our Benefits
  • 100% health insurance coverage (for you and your dependents!)
  • Paid parental leave (with baby bucks)
  • Flex Fridays
  • Flexible time off & flexible hours
  • Education reimbursement
  • Relocation support

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • ReactLibraries
    • ReduxLibraries
    • CockroachDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • AirtableManagement

Location

53 W 23rd St , New York, NY 10010

What are Cockroach Labs Perks + Benefits

Cockroach Labs Benefits Overview

Flexible Working: You are free to arrange your work schedule to meet your individual circumstances.

Wellbeing for All: We partner with Spring Health and an Employee Assistance Program to provide free counseling and support mental health on our team.

Flex Fridays: Focus on what drives and motivates you outside of core work responsibilities. This is your day to self-manage and grow in whatever way you choose.

Having Fun Together: We dedicate company time to bond over everything from trivia and karaoke to paint-alongs and fitness classes (even online!)

Team Trips: Twice a year we voyage beyond Manhattan’s shores. These might be trips to the Caribbean or to the mountains. The connections made in these environments build friendships and deepen the ties which make working together fun and productive.

Flexible Time Off: We care about productivity, not face time. Take time off when you need it.

Learning is Good: We provide $2500 annually to support learning and development through workshops, conferences, and networking events.

Paid Parental Leave (with baby bucks): We offer 12 weeks of paid parental leave to all new parents after 30 days with us, individualized transition time and re-entry support, plus $500 in baby bucks.

Health & Retirement: 100% health insurance coverage for you & your dependents; One Medical membership; Gym discounts; free Citibike membership; FSA; 401(k).

Culture
Volunteer in local community
Cockroach Labs does at least two bi-annual team-wide volunteer days, partners with BUILD NYC, and for every referral that gest hired, we donate $2,500-$5,000 to the referrer's charity of choice.
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Cockroach Labs' CREWS are groups to foster inclusivity and connection, including [email protected], Women of CRL, Infinite Colors (for neurodivergent people), and Roacher Pride. New Roachers can start one, too!
Hiring Practices that Promote Diversity
We've built a fairer hiring process including resume-blind, exercise-based interviews, implement rubrics across all of our hiring processes, and conduct regular unconscious bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% Company-sponsored Medical, Dental, Vision, Basic Life, AD&D, and Disability Insurance for You, Your Spouse, Partner, and Dependents.
Wellness Programs
Mental Health Benefits
Cockroach Labs partners with Spring Health to provide complementary therapy sessions to all employees.
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity compensation is determined by the impact we expect an individual to have in their role paired with the risk that earlier employees took in joining the company.
Child Care & Parental Leave Benefits
Generous Parental Leave
8-12 Weeks of Family Leave + $500 Baby Bucks
Flexible Work Schedule
Cockroach Work Week: In-office Monday thru Thursday, with the option to work remotely on Fridays. Core Office Hours: 10am-4pm (except Tuesday Team Meeting from 5:00pm-6:00pm)
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Pre-tax Commuter Account & Paid Citi Bike Membership
Company Outings
Monthly Company Activities & Bi-Annual Company Trips
Free Daily Meals
Lunch Monday thru Thursday & Team Dinners Every Other Tuesday
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Relocation Assistance for You and Your Family to Move to NYC
Home Office Stipend for Remote Employees
We provide each Roacher with a $1,000 budget to improve their work-from-home setup.
Professional Development Benefits
Job Training & Conferences
$1500 Learning & Development Stipend + $1500 for Associated Travel
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
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