Sr. Broadcast Operations Engineer

| Greater NYC Area
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The Senior Broadcast Operations Engineer will be responsible for day to day supervision of operations forbroadcast technology with Major League Baseball. This will include supporting multiple existing ballpark video, communications, and IP systems. This position will be full-time and primarily be based in our New York operations center.  

The candidate should possess a functional understanding of IP networks, audio and video broadcast systems, video encoding and decoding, as well as having knowledge of integrated multimedia control systems.

OPERATIONAL LIAISON

  • Act as primary supervisor for broadcast operations as well as broadcast engineering workflows to ensure that daily responsibilities for the group are being accomplished. 
  • Act as point person to in efforts to maintain, repair, install, and expand broadcast, and broadcast related systems.
  • Provide training support for junior members of the operations team.
  • Work closely with Management teams to develop and refine system processes with remote and local teams for Major League Baseball (MLB) and Minor League Baseball (MiLB).
  • Proactively escalate issues and communicate effectively to other departments within the MLB as well as club specific contacts to expedite eventual resolutions of outages. 
  • Candidate should have some supervisory experience as well as an eagerness to learn new broadcast and IP technologies to meet current and future needs of the facilities.

SPECIFIC DUTIES

  • Primary support of game-day operations for the MLB.tv and MiLB.tv products. QC, analyze, and troubleshoot gameday feeds and corresponding MLB and MiLB ballpark hardware for customer facing live streams.
  • Provide tier 1 support for broadcast related MLB hardware, software, and communications devices at MLB Ballparks and MLB data centers.
  • Provide technical operations support to the Replay Operations, Broadcast Engineering, Player Tracking, and Ballpark Infrastructure teams.
  • Provide operational support of video transmission systems, including IP and ASI encoding, decoding, and other broadcast transmission related hardware.
  • Ensure proper notation from the full staff as well as overseeing the nightly engineering reports and creation of relevant tickets.
  • Open, update, and close service tickets as necessary.
  • Proactively monitor, analyze, and rectify technical faults in a variety of broadcast and broadcast related IP systems.
  • Provide technical operations support of ballpark communications systems as problems are reported.
  • Occasionally provide on site assistance with remote ballpark teams for installation, decommission, and general upkeep of ballpark devices. 
  • Perform regular sweeps of facilities to identify issues and notify the system owners of faults found with their equipment.
  • Create and review operational level SOP’s and signal flow drawings to ensure department repository of documentation is up to date.  

REQUIREMENTS

  • 5+ years of experience in the Broadcast industry, or related work experience.
  • Working knowledge of video backhaul and distribution methodology.
  • Competence with Mac and Windows Operating Systems.
  • Functional Knowledge of ASI and IP Video Transport concepts.
  • Willingness to travel to assist remote teams on potentially short notice. 
  • Experience with Evertz, Ross, Sencore, Grass Valley, Elemental, ClearCom or equivalent Broadcast hardware manufacturers.

PREFERRED SKILLS

  • Understanding of networking topology, and OSI Model.
  • Experience with video transport over WAN/LAN, and IP Packet analyzers.
  • Experience with video encoding and assorted CODECs.
  • Programming or scripting experience is desirable, but not required.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Located in midtown west Manhattan across from Radio City Music Hall provides easy commuter access. Great restaurants in heart of NYC, let's go!

What are Major League Baseball Perks + Benefits

Major League Baseball Benefits Overview

We know that our employees' performance is directly related the environment that they're in. That's why at MLB, we provide exceptional Medical, Dental and Vision Coverage - premiums 100 percent employer covered - so you can focus on being your best.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Vision plan has only a $10 co-pay for annual eye exams and maximum out of pocket cost of $25 for glasses and/or contact lens.
Health Insurance Benefits
Health insurance policy covers 100% of premiums, with no deductible and minimum co-pays when in-network.
Life Insurance
Life insurance is equal to 3 times an employee's annual salary. Premiums 100% employer covered.
Retirement & Stock Options Benefits
401(K)
Automatic annual employer contribution to 401(k)!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker.
Family Medical Leave
Company sponsored family events
We often sponsor family oriented events!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
We typically host company outings Quarterly.
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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