Style Concierge

| Greater NYC Area
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Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women and men to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry and home, ships to 125 countries, and has raised nearly $300M in funding from top-tier global investors.

Position Summary

Moda Operandi seeks a Style Concierge to join our team. Reporting to the Sales Manager, they will be responsible to drive a hi-engagement ecommerce sales business, lead digital communication through hi-tech, personalized outreach and shopping services. The Style Concierge will be responsible to engage new clients, increase customer conversion, and build retention by providing a superior level of service as well as introducing new customers to Moda Concierge and Private Client Services.

What You’ll Do

  • Work confidentially within a blended online - offline proposition to offer reactive styling across a broad client base.
  • Understand digital trends and experiences within the changing world of traditional personal shopping and styling.
  • Drive tangible & intangible revenue through customer acquisition, retention, upsell, cross sell, and satisfaction.
  • Work as a team to identify new client engagement opportunities and offer a hi-level luxury ecommerce shopping service that can anticipate client’s needs.
  • Construct clear and accessible lines of communication for current ecommerce clients
  • Optimize the customer experience through personalized high-tech service
  • Work with the management team to proactively identify evolving behaviors of the client base
  • Build spend levels of existing client base, where appropriate, spot opportunities to migrate high potential clients to the Private Client Advisor team
  • Recognize and avert probability of lapsed customers via outstanding service and consistent communication. Engage potential clients and reconnect with lapsed customers of a certain spend threshold
  • Respond to customer queries and needs effectively & efficiently, acting with urgency to deliver results
  • Execute loyalty program benefits to qualified clients; devise ways to surprise & delight clientele
  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Collaborate with Customer Care with a customer-centric approach. Ensure that a seamless operational process is followed to exceed client expectations and manage priorities

Who You Are

  • Bachelor’s degree preferred
  • Experience in customer service, fashion concierge or retail associate in fashion and luxury goods retail
  • Superior client, product and brand awareness, and exceptional ability to match this knowledge to customers’ needs
  • Luxury: past experience within luxury product and a keen understanding of luxury client attributes, needs and expectations
  • Customer Service: past experience and/or demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Excellent English verbal and written communication skills
  • Written and spoken fluency in at least one other foreign language advantageous

Bonus Points:

  • Strong motivation and capacity to lead by example, inspiring productivity and results
  • Proven track record of constantly raising the bar, elevating service levels and driving revenue
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter & confident decision-maker, able to work independently and as part of a team

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

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Technology we use

  • Engineering
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks

Location

New York, NY 10013

What are Moda Operandi Perks + Benefits

Moda Operandi Benefits Overview

Enjoy A Flexible Lifestyle

Where the high-energy of a start-up meets the stability of a well-funded company. Moda is committed to fostering flexibility and wellbeing inside and outside of the office. Our employees enjoy a full suite of benefits.

Unlimited PTO & sick leave
Full medical, dental, vision insurance
Generous parental leave
Industry leading merchandise discount
401K
Performance bonus
Equity Incentive plan
Opportunities to work flexibly
Subsidized day care, gym discount & pet insurance
Free snacks and weekly company happy hours
Dog-friendly office
& more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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