We're looking for a Technical Writer on our Product Education team to use their knowledge of Figma, design, and software development to teach our users to successfully adopt Figma into their toolkit.
With the rest of the Product Education Team, you will help us create written content for our Help Center and also contribute to video tutorials for our YouTube Channel. You'll also be establishing and owning a new area of expertise within the team as you work closely with our Platform team on Developer documentation for our plugin, widget, and REST APIs.
Our ideal candidate is a passionate educator and collaborator, who is driven by their curiosity to solve problems and learn something new. They're an effective communicator and a meticulous wordsmith. They have thorough experience with software development, and are familiar with design tools or working with design teams on projects. They should feel comfortable communicating concepts to beginner-level developers in a way that lifts them up and helps them grow.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
Ready to apply? Please include relevant writing samples of your previous work with your application.
What you'll do at Figma

• Write articles for our Help Center for new features, and update and maintain existing articles.
• Partner closely with Figma's Platform team and Developer Advocates while writing and editing our plugin and widget API documentation and developer documentation site.
• Work with our Product and Engineering teams to understand how new and existing features work as they're still being developed.
• Prepare and embed screenshots, animated GIFs, and videos in Help Center articles.
• Write HTML and CSS to create and style custom elements, and add accessibility features such as alt text to images.
• Explain concepts such as using the Figma plugin API, bezier math, and web technologies and frameworks such as HTML, CSS, Javascript, React, Flexbox, Bootstrap.
• Communicate security and identity management technologies such as SAML SSO and SCIM.
• Find opportunities to review, revise and improve our existing content.
• Contribute to Information Architecture decisions and demonstrate an understanding of how readers use our resources to learn.
• Deeply understand our users needs, and be an advocate for their success.

Some projects you could work on

• Tackle API and Help Center documentation updates for new developer-focused features.
• Evaluate the information architecture of documentation sites in preparation for new product releases, and plan updates to the content structure to optimize usability.
• Audit our existing content for accessibility, and help us update content to be more accessible to our readers.
• Develop a curriculum for learning to become a plugin developer targeted to non-developers or designers.
• Write video scripts for developer tools, how designers work with developers, or how to build a plugin.

We'd love to hear from you if you

• Experience documenting APIs using approachable and accessible language.
• Have built a plugin or widget that you've published to the Figma Community.
• Understand the ins and outs of working with designers at a company and areas where their workflows can be improved through the use of automation.
• Are eager to share your experience with new and prospective developers and product designers.
• Have an ability to identify the optimal way to teach complex concepts or features, and are okay with abandoning ideas that didn't work along the way.
• Are energized by democratizing design and development to make career paths and opportunities available to everybody.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Read more about our team

• Figma's Help Center
• Figma on YouTube
• Developer documentation
• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion