Technical Writer
At ActionIQ, we are looking for a Technical Writer to join our team and build out world-class documentation and customer training resources.
The Team
The Product team at ActionIQ plays a critical role in the success of our customers and the growth of our business. On a day to day basis, we work cross functionally with internal and external teams to ensure our product is delivering value to our customers. As a member of this team, you will bring excitement and enthusiasm in ensuring that customers are getting as much value as possible from their partnership with AIQ.
One year from now you will have
- Worked with internal teams and customers to identify gaps in existing documentation and training resources and delivered measurable improvements
- Collaborated with Product Management and Design team on the release of new features and functionality
- Identified gaps in our training and onboarding resources and partnered with PM and CS teams to provide content and training resources to better the customer onboarding experience
- Partnered with Design to define a new look-and-feel for our resource center that is better aligned with our new visual brand identity
Responsibilities
- Meet with internal and external stakeholders to understand documentation needs
- Outline, author, and deliver new content for new and existing features
- Work with PM and Design teams to align in-product text to technical documentation
- Review and copyright all team content
- Analyze content usage to determine high value content and/or areas of improvement
- Collaborate with PM and Design teams to define appropriate content hierarchy, layout, and visual identity
Requirements
- Bachelor’s degree in English, Communication, or a comparable field of study
- 2+ years as a Technical Writer at a technology company
- Strong curiosity and demonstrated ability to understand complex problems
- Excellent writing and copywriting skills
- Ability to organize and manage complex workstreams with high attention to detail
- Ability to convey complex ideas in a simple and easy to understand way across a variety of technical and non-technical persona
Benefits
- Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!
- Competitive compensation package, including significant equity component
- Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
- Top notch health insurance benefits, including 12 weeks paid parental leave for both parents.
- We are currently working remotely due to COVID, but we will be opening a beautiful new office right on Madison Square Park! All NYC-based employees will be expected to return to the office 3 days per week beginning after Labor Day.
- Check out our latest blog about our return to work here.
- Work from Home stipend to optimize office set up
ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.