mParticle is growing our product engineering team and is seeking a technical writer! mParticle's platform is used by development, product, and marketing teams around the world and needs best-in-class documentation. As a technical writer, you will build, edit, and maintain technical documentation, white papers, blog posts, and other materials for our platform.

Your work will be meaningful and will have a strong impact on mParticle and our clients’ success. mParticle technical writers partner closely with our product and engineering teams to build and document features that are intuitive and well documented. You will interact with some of the best minds in the mobile app technology and marketing space and will be exposed to cutting edge SaaS platforms across the analytics, attribution, marketing automation, and social media domains.

Our clients include marketing and engineering stakeholders for some of the largest apps in the world and our platform processes nearly one third of the world’s smartphone traffic. If you are interested, here are some details to help you determine whether this is the right role for you.

Responsibilities

• Team with mParticle's engineering and product teams to document new features are developed and deploy new content to our public doc site: docs.mparticle.com
• Collaborate with mParticle's customer solutions, partner development, and senior management across the company to iterate and improve existing content
• Develop methodology and processes to maintain a clear and consistent writing style and voice across all documentation
• Work with the product marketing group in developing and maintaining external collateral describing the platform to technical stakeholders
• Author and produce technical product white papers
• Become a subject matter expert and evangelist to the technical community

Desired Experience

• BA/BS degree in English/Communications, Computer Science, Information Management or related field of study
• 3-7 years of technical writing experience, ideally in the SaaS or B2B software product space
• Ability to collaborate across teams and manage documentation priorities and deadlines
• Portfolio of work; illustrating a proven ability to communicate ideas to both technical and non-technical audiences
• Experience within SaaS, ad-tech, or marketing software is a plus
• Familiarity with git and any flavor of markdown is a plus

About mParticle:

mParticle is the leading independent customer data platform.  We are focused on the infrastructure layer of a Company’s growth stack.  Developers, engineers, product managers and marketers choose mParticle to simplify the flow of customer data between systems and applications, breaking down data silos and improving customer experiences.  We work with big players and small, fueling the customer success of brands like Starbucks, NBC Universal, Spotify and Airbnb. We’re growing fast and offer smart, talented individuals an opportunity to be high impact players as we scale and achieve our vision for being the world leader in this space. We care deeply about culture and our people, creating a place where you can do your best work and love doing it!

Recognized as one of Crain’s 100 Best Places to Work in New York City and one of  Wealthfront Career Launching companies of 2021!

What’s in it for you?

• 100% company paid health care (medical, dental, vision) for employees enrolled in our baseline plan with affordable cost sharing options for your dependents. We make certain you’re protected, have the options you need for care, and that it’s affordable for all. 
• If you’re enrolled in our high deductible plan, we fully cover your deductible through annual Health Savings Account contributions which are yours to keep. This is for both individuals and for those with dependents.
• A truly flexible work environment with unlimited vacation, 11 paid company holidays, and quarterly mental health reboot days. This also includes a hybrid work model that provides you the opportunity to design your work in ways that support you and your family.
• Free mental health coverage through our partnership with BetterHelp which provides you and your dependents with unlimited counseling sessions - all at no cost to you.
• An ownership culture where everyone receives stock options and can fully participate in mParticle’s success.
• Parental leave for maternity (12 paid weeks) and paternity (6 paid weeks) and real encouragement to take that time to bond as a family.
• Generous wellness programs, learning and development opportunities, pet insurance for our furry family members, and so much more!
• Here at mParticle we embrace the differences that make us unique. We are dedicated to building an inclusive environment that fosters respect and celebrates an array of backgrounds and perspectives.

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.