Technical Writer

Employer Provided Salary: $90,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 11:03 a.m. (EST) on Wednesday, December 21, 2022
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Haven Technologies is a new quote-to-claim insurtech platform for the life, disability and annuities industries that allows carriers to leverage our innovative platform as their own. Through our SaaS model, our solutions, including new business, in-force management and product development, are available to everyone

We believe in making life better, together. Our time-tested, purpose-built technology has already delighted customers through digital experiences, transformed complex, advisor-driven businesses, and launched new products with speed to help more people access life insurance. Don’t take our word for it, hear directly from our team.

But Haven Technologies is not just about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.

As a team made of over 300+ dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!

Let’s change the future of life insurance. Together.

What You Will Do:

We’re looking for a Technical Writer to join our team. This is a fully remote, direct-hire position. In this role, you’ll be part of a team that promotes customer loyalty and success through content development and delivery. You’ll create and be responsible for customer-facing user documentation as well as other content that accompanies Haven Tech’s offerings. To create this content, you’ll work closely with product owners, engineers, and other subject matter experts. You’ll define, quality test, and deliver writing projects while maintaining a customer focus and developing your technical expertise. 

  • Transform complex technical processes and material into clear and concise, customer-focused, and goal-oriented documentation.
  • Keep up to date with changes to our offerings, our style requirements, customer use cases, and support issues.
  • Collaborate with other team members to improve the quality and consistency of our content.
  • Learn to use our content management system, project management, and issue-tracking tools.
  • Foster, and develop team relationships to be a collaborative and transparent team member.

Requirements:

  • Proven written and oral communication skills with 3+ years experience in technical writing in a Software-as-a-Service (SaaS) environment.
  • Experience working with a style guide and writing/editing for consistency and accuracy.
  • Familiarity with software and documentation development life cycles.
  • Experience owning and managing writing projects from end-to-end.
  • Exceptional analytical and conceptual thinking skills.
  • Ability to multi-task, self-driven with experience meeting multiple deadlines.
  • Can effectively cope with ambiguity and act without having the total picture while managing risk and uncertainty.
  • Self-starter and self-motivated team player.
  • Willingness to learn and grow.
  • Authorized to work in the US without sponsorship now or in the future.
  • Must be able to work in Eastern Time Zone (ET).

Nice to Haves:

  • Bachelor’s degree.
  • Editorial experience.
  • Life Insurance background a plus.
  • Experience with the Madcap suite of products is a plus.
  • Experience with Paligo is a plus.
  • Experience working in an agile environment. 
  • Experience with SaaS applications (i.e. Google suite, Jira, Confluence, Figma, Whimsical, Snagit, and so on).


BENEFITS:

We have a stellar team of co-workers, a really cool office, a flexible hybrid work schedule, and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. Being backed by a Fortune 500 company like MassMutual allows us to provide more stability than most startups. Also, it enables us to offer some pretty sweet perks such as an annual learning stipend, commuter wallet, and a 401(K) with employer matching!

We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#6 Best Workplaces in New York) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!

Target annual salary for this role is $90,000 to $110,000 + a bonus opportunity of up to 100% of annual base salary + benefits (including medical, dental, vision, accident and life insurance, paid days off, 401(k), and education reimbursement).

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Location

We're located on Park Ave just south of Grand Central, a few short blocks to the Empire State Building and very close to a stone throw away from Korea town.

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