Technical Writer at The Trade Desk

| Greater NYC Area
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The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising. 

 

Handling over 600 billion queries per day (more than 100X the query volume of search globally), our platform operates at unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, empathy, collaboration, and ownership. By working together across typical dividing lines, we are better as a team than any of us could be apart.

Do you have a passion for solving hard problems at scale? Are you eager to join a trust-based, globally-connected team, where your contributions will make a meaningful difference?  

 

Come and see why Fortune Magazine consistently ranks The Trade Desk among best small-medium sized workplaces globally.

WHO WE ARE LOOKING FOR

You’ll join a high-performing team of technical writers and report to the

Senior Manager, Technical Content. You write clearly and carefully and also

have a knack for picking up technical concepts. Like the team you’re joining,

you are hungry for the opportunity to create great content that helps users

succeed. You may not be the expert on a topic when you get started, but you

know what questions to ask to become one. And once in a while, you’ll get

excited to nerd out on proper hyphenation or sentence structure.

You’ll be responsible for creating technical content for the end users of our

platform. You’ll work with product managers, UX designers, account

managers, and many others throughout the organization to understand the

product and create helpful, clear, accurate documentation. You will also

engage on meaningful initiatives as we re-envision the information

experience for our customers and address the needs of a growing global

customer base.

WHAT YOU WILL BE DOING

· Working with product managers, UX designers, account managers, and

many others to understand the product and customer needs

· Working with The Trade Desk product platform to develop a deep understanding of the product

· Writing clear, accurate, helpful, timely, well-organize documentation

· Advocating for better processes that lead to an improved customer experience; identifying opportunities to improve quality or efficiency and proposing new ideas and projects

· Working with UX designers and product managers to improve the language in the UI

· Using analytics data and feedback mechanisms to understand customer needs; identifying opportunities to do so

· Participating in implementation of new systems such as new or

updated CMS tools and translation workflows; process definition and

content preparation or content restructuring as needed for such

projects

Requirements:

· 2+ years technical writing experience

· Familiarity with one or more technical content authoring and content management tools, such as Confluence, Oxygen, Madcap Flare, RoboHelp, Paligo, or other CMS or knowledge base software

· Ability to scope and plan technical writing deliverables based on product plans, prototypes, and specifications

· Ability to develop cross-functional rapport and relationships with product managers, engineers, product marketing managers, account managers, and others

· Familiarity with using ticket tracking software such as Jira

· Experience creating visuals such as screenshots and videos using

screen capture and screen recording tools

· Experience creating visuals such as screenshots and videos using screen capture and screen recording tools

· Strong research, requirements gathering, planning, writing, editing, proofreading, and communication skills

· Ability to learn complex systems quickly, become a product expert, and offer advice on features and needed improvements

· A self-starter, with great attention to detail, strong time-management and decision-making skills, eager to learn and take new assignments

· Commitment to improving the customer experience; devoted to customer success

· Degree in English, Technical Writing, Computer Science, or a related field, or equivalent experience

Highly Desired:

· Experience in digital advertising technology and concepts

· Familiarity with common source control tools such as Git

· Familiarity with translation processes; experience working with translated content

· Ability to work with languages such as HTML, XML, CSS, and JavaScript

to write, edit, and troubleshoot deliverables

· Experience migrating content to a new tool or CMS

#LI-SV1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • ASP.NETFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our NY office is sandwiched between Flatiron and K-Town, close to lots of great restaurants.

An Insider's view of The Trade Desk

How do you collaborate with other teams in the company?

Our most recent Connected TV (CTV) launch was exciting because CTV is a big industry game changer. A lot of people from the London office worked on the project, so I know about the problems we had to solve in order to get us to the point where we could push it live. I’m excited to see how well it takes off.

Kruna

Software Engineer

What makes someone successful on your team?

Unrelenting curiosity. When you’re given a problem or task, you’re so curious that you become obsessive about solving it. I always know that I’ve found great engineers when they refuse to let go of a problem I’ve given them until they figure it out. This quality proves especially useful for a lot of the problems we work on.

Tim

Senior Software Engineer

How do you make yourself accessible to the rest of the team?

During the Engineering Palooza event three years ago, a group of 25 engineers, spent a week in Boulder just brainstorming ideas and talking about our next-gen infrastructure. The sheer brain power in that room was absolutely amazing! Since then, the team has grown, ideas have expanded, and we’re tackling more complex problems than ever before.

Arvind

Principal Lead Software Engineer

What's the biggest problem your team is solving?

Those moments usually involve us looking at vast volumes of data to answer a question or inform a decision. A few examples are investigating how a client uses a certain feature, so we can build a new one to increase efficiency, or helping partners write an attribution model or build a custom report, so they can gain new insights from their data.

André

Solutions Architect

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Hours. Meaningful Stock Options. Full health, dental, and vision coverage. Awesome office location with fully stocked fridge, gourmet local coffee, games and breakfast & lunch 2X per week.

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