Squarespace
New York, NY

Technical Writer at Squarespace

| Greater NYC Area
Sorry, this job was removed at 7:51 a.m. (EST) on Tuesday, April 27, 2021
Find out who's hiring in NYC.
See all Content jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Squarespace Customer Operations empowers users via scalable self-help tools, personalized support, and customer advocacy. Customer Operations runs 24/7 with over 300 people based in New York, Dublin, and Portland. The Internal Content team leads knowledge management and documentation for the department. At the forefront of every product, policy, and workflow change, we ensure Support Advisors and Associates are equipped with organized and trusted information they need to provide the best customer support. 

As a Technical Writer, you'll create internal documentation, macros (canned support responses), newsletters, and other resources for Customer Support. You'll focus on specific areas of our internal procedures and the Squarespace platform. You'll work closely with your teammates, ensuring your content is accurate, aligned with Squarespace style, and meeting our audience's needs. This is a great opportunity for a writer or content strategist with a background in support in a technology company. 

You will report to the Senior Team Lead, Internal Content and can be based in our New York, Portland, Dublin offices or remote.

All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

RESPONSIBILITIES 

  • Write and continually refine documentation covering specific areas of our internal operations, tools, the Squarespace platform
  • Write macros (canned responses for support emails)
  • Contribute to internal Customer Support email newsletters and blogs
  • Work with KB Technical Writers, Quality, Training, Product Operations, Customer Support, and other team members across the company to identify and close gaps in resources
  • Increase your product knowledge and stay updated with platform and policy changes
  • Give feedback to teammates through rotating peer reviews
  • Help evolve the voice and knowledge management practices within Customer Operations

QUALIFICATIONS

  • 2+ years of experience in technical writing, content strategy, knowledge management, internal communications, L&D, or a related position in a technical customer support environment
  • Experience building content strategy for specific operating procedures and product areas
  • Excellent collaboration skills and ability to build relationships with team members in multiple geographies and teams
  • Comfortable with checking your ego at the door - open to feedback from multiple partners to make a guide perfect
  • Experience in a client-facing or customer service role
  • Desire to simplify and iterate
  • Experience with documentation CMS, project management, and bug-tracking software
  • Comfortable working in basic HTML

HOW TO APPLY

  • Attach a writing sample that demonstrates your ability to create internal support documentation. Examples could include articles, guides, or internal announcements.

ABOUT SQUARESPACE

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world's most iconic businesses — to share their stories with the world. Squarespace's team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free lunch and snacks at all offices
  • Education reimbursement
  • Dog-friendly workplace in New York office
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Squarespace is headquartered in the West Village of Manhattan, within walking distance from the 1, A, C, E, B, D, F, and M trains.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases
Previous
Next

What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 20 weeks of paid family leave (includes parental), daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
All employees have full access to LinkedIn Learning.
Online course subscriptions available

An Insider's view of Squarespace

What does your typical day look like?

My days are usually split between weekly one-on-ones with my team and pockets of time where I can focus on what I need to get done for the week. The dedicated time to speak one on one with my team is the best place for me to hear about their wins, understand and coach them through their challenges, and help them move forward.

Trish

Technical Program Manager

How has your career grown since starting at the company?

I first stepped into Squarespace as an intern, and it’s been a crash course in all things advertising and design since then. I’ve worked on some cool projects, from developing a microsite built to celebrate our awesome customers called Makers & Dreamers to creating content for our product that tons of users will come across.

Gina

Art Director

What is your vision for the company?

My role is to lead the creation of a shared vision, strategy, and plan toward the development of a learning culture at Squarespace. We envision Squarespace becoming a place where people come to not just do their career’s best work, but also as a place where they learn and grow in unimaginable ways.

Jason

Director of Learning & Development

What does your typical day look like?

I’ve been measuring my time in weeks since I can’t make much progress in a single day. I am responsible for guiding my team in the right direction and am accountable for delivering high-quality projects on time. Monday is a meeting-free day. I use it to plan my week, focus on long-term planning, dig into problems and work on important tasks.

Aldo

Engineering Manager

Squarespace Careers In NYC
76

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Tap to close

Product Design Director, Presence

Squarespace
Greater NYC Area
6 hours ago
+53
We are looking for a seasoned Product Design Leader to shape the vision of our Presence organization, which includes our core website builder, asset and brand management system, mobile app and domains products. You will be challenged in an organization that values vision, execution and creativity. You will partner deeply with Product and Engineering to set the strategy and outcomes that empower your teams to solve customer and business problems. 

Senior Machine Learning Platform Engineer

Squarespace
Greater NYC Area
6 hours ago
+53
The Machine Learning (ML) team supports production-facing customer experiences and solutions including search engines, style and template recommendations, dynamic content generation, phishing and fraud detection and more. You will be a founding ML Platform engineer reporting to the manager of Machine Learning. ML Platform builds tools from the ground up to automate data-intensive workflows, enhance telemetry and reproducibility of our modeling ecosystem and provide top-class developer tools for ML engineering peers. This is a hands-on technical leadership position where you will have support and autonomy to make architectural decisions and develop your vision of a foundational ML modeling platform.

Senior UX Content Strategist, Commerce

Squarespace
Greater NYC Area
14 hours ago
+53
Squarespace is a design-centric company dedicated to empowering people to succeed with their creative ideas. We're looking for a thoughtful UX Content Strategist to take ownership of UX content across all of our Online Store and Transaction projects for our Commerce products, from labels, to error messages, to onboarding flows, and more. You feel at home within a design team, you're a strong writer and communicator, and you have a foundational

Team Lead, Brand Ambassador Program

Squarespace
Greater NYC Area
1 day ago
+53
Squarespace is looking for a collaborative self-starter with impeccable taste to own the Brand Ambassador program. You will help drive an exciting new phase of growth -- a large and diverse global talent network that can help story-tell the success of our platform and elevate our key messages through ambassador communities. This role will be the face of the program, from customer identification and trend analyses, to contract negotiations,

Senior Data Engineer, Finance Products

Squarespace
Greater NYC Area
1 day ago
+53
As a member of the Finance Products team, your primary responsibility will be to oversee all of the software that powers our Finance teams, which include Accounting, FP&A and Tax. You will also be collaborating with and providing crucial data to our Data Science teams. The data sets, pipelines, and tools that you build are mission critical for many company-wide decisions and will be for years to come. Additionally, you will work on a team where

Senior Manager, Recruiting Operations

Squarespace
Greater NYC Area
2 days ago
+53
We are looking for a leader to work with the VP of Recruiting and enable recruiting service delivery, measure goals, ensure compliance and be front and center of building and driving operational excellence. You will partner with our global recruiting team to deliver the most efficient and effective processes to ensure we achieve our growth goals, with a focus on user experience. We are looking for someone who can guide performance improvements

Photo Retoucher

Squarespace
Greater NYC Area
3 days ago
+53
Squarespace is driven by great design in everything we do, and we believe that all ideas deserve to be presented beautifully. With that in mind, we are seeking a Photo Retoucher for our in-house Studio team. You will be responsible for retouching incoming photography assets (internally produced and licensed) and facilitating the delivery of final files to our digital asset management system. This is a hands-on role that will require constant interaction with the Studio team and the larger Creative team. You are an experienced retoucher with a great eye and elevated taste, strong interest in digital photography and design. You are receptive to feedback and great at taking initiative to provide solutions to retouching challenges, sometimes in real-time. 

Senior Security Operations Engineer

Squarespace
Remote
3 days ago
+53
Squarespace is looking for a Senior Security Operations Engineer to lead a team responsible for securing a platform that powers millions of websites. In this role, you’ll take on the challenge of guiding Squarespace on our journey to security excellence by driving the development and implementation of our security operations strategy, and technical roadmap. 

Staff Product Designer, Design Systems

Squarespace
Greater NYC Area
3 days ago
+53
Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. We are looking for an experienced Staff Product Designer to help guide the direction of the future of our platform. You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. The Design

Senior Software Engineer - Fullstack, Conversion

Squarespace
Greater NYC Area
3 days ago
+53
Squarespace is seeking an experienced fullstack engineer to join our Conversion team. We’re looking for an engineer who is hands-on - both in terms of writing code and contributing to user experience discussions. The Conversion team identifies key user segments and tailors an actionable, understandable experience that connects our customers with the right product for their needs. Their work impacts millions of users daily, making the team a critical step in the user journey. You will report to the Product Engineering Team Lead in our New York City headquarters.

Senior Product Designer, International

Squarespace
Greater NYC Area
3 days ago
+53
Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. As international momentum continues to drive meaningful growth for our business, we are looking for a Senior Product Designer to help us continue to achieve viability in new markets (non-EN/non-US). You will be challenged in an organization that values vision, execution, and persistence. You will take

Senior Experience Strategist

Squarespace
Greater NYC Area
3 days ago
+53
Experience Strategy is a new team at Squarespace. Equal parts strategy, research and design, the impact is focused on all Squarespace audiences. You’ll innovate our company’s way of working, transform existing products & services, and identify areas for creation of new value for both customers and our business. You’ll be responsible for leading work to produce service blueprints, ecosystem maps, user journey maps, user models, conceptual designs, research stimuli and experience principles for evolving products, processes and content.

CRM Lifecycle Marketing Manager, Unfold

Squarespace
Greater NYC Area
3 days ago
+53
Squarespace is looking for a CRM Lifecycle Marketing Manager to help develop and execute our Unfold marketing strategy. In this role, you will raise the bar by powering a data informed approach to customer targeting and campaign measurement. With stellar marketing instincts and meticulous attention to detail, you will support our expanding product portfolio across all markets. You will be part of a growing team, focused on leveraging outbound

Senior Software Engineer, Product Backend (Website Content Integrations)

Squarespace
Greater NYC Area
4 days ago
+53
Squarespace is looking for passionate backend engineers to build and scale the services powering our interactive web and mobile applications. We firmly believe that design is not merely “how it looks” but “how it works.” With this in mind, our backend engineers work on Product Engineering teams, which are dedicated to creating the most seamless, integrated products possible. If you are a server-side engineer who enjoys taking ownership of product

Senior Software Engineer - Frontend

Squarespace
Greater NYC Area
4 days ago
+53
The Frontend team at Squarespace is building one of the most advanced interfaces on the web. With it, our customers can easily create beautiful interactive websites and stores. If you are a Frontend Engineer who strives to go beyond what is possible in a web browser, we want to hear from you! You will report to the Product Engineering Team Lead in our New York City headquarters.

Customer Support Advisor - Bilingual French

Squarespace
Remote
5 days ago
+53
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, and Portland. Customer Support Advisors are on the front lines working with our customers every single day to ensure that they are achieving success with our product. You will use your product knowledge to deliver exceptional customer experience to not

Customer Support Advisor - Bilingual Italian

Squarespace
Remote
5 days ago
+53
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, and Portland. Customer Support Advisors are on the front lines working with our customers every single day to ensure that they are achieving success with our product. You will use your product knowledge to deliver exceptional customer experience to not

Video Editor

Squarespace
Greater NYC Area
5 days ago
+53
At Squarespace, our in-house creative department controls every aspect of how we show up in the world, from the design of our products, to our advertising campaigns and social channels. We put a premium on visual beauty and storytelling and have assembled both the tools (double-walled cyc, lighting package, video and stills equipment) and the team (writers, designers, art directors, animators, filmmakers, photographers) to deliver it. As our team

Senior Product Manager/Product Manager

Squarespace
Greater NYC Area
5 days ago
+53
Squarespace is looking for product leaders to build products that help people with creative ideas succeed. We believe the next generation of business will compete by building outstanding brands and connecting directly with their customers: our suite of tools help them do that. We empower our product teams to solve hard problems – customer and business problems – in ways that our customers love, yet work for our business. As a PM at Squarespace, y

Internal Controls Analyst

Squarespace
Greater NYC Area
5 days ago
+53
The Squarespace Finance team is looking for an experienced Internal Controls Analyst to join our growing team! This is an exciting opportunity to help our team build an internal controls environment—from designing, remediating, and implementing creative solutions to support Squarespace's high-growth business. You will partner across Accounting, Engineering, Legal, HR and Analyst Leadership to implement an internal controls strategy. We're looking

Director, Financial Systems

Squarespace
Greater NYC Area
6 days ago
Innovate on behalf of the Finance team to scale and automate highly critical recurring financial processes Partner with internal stakeholders in Finance, Technology, and supporting organizations to define and deliver end to end process and systems architecture for enterprise wide initiatives Own, lead and manage projects and the system development life cycle; review, clarify, and/or test deliverables; work with the Finance team to define requirements, conduct needs analysis, determine project specifications, identify solutions, and implement recommendations Identify and build use cases for opportunities to enable automated and integrated reporting and visualization

Media Analyst, Marketing Analytics

Squarespace
Greater NYC Area
1 week ago
In this role, you will work closely with all Marketing functions to drive growth and expand Squarespace’s user-base, with a focus on supporting our in-house Media team as they plan, execute, and optimize full-funnel campaigns across Brand and DR goals and online and offline channels. You will serve as a central resource with ownership of multiple project lanes and support a wide variety of data-centric needs, from designing and delivering reporting, to campaign experiment design, to data-driven guidance on creative and media strategy. You will also work closely with our Data Science, Data Engineering, FP&A, and Product teams, partnering with your counterparts to surface insights and provide actionable recommendations that directly impact our business across the company. If you have an entrepreneurial spirit and are excited to support a diverse set of strategic initiatives with the common goal of growing and engaging our user base, then this role is right for you.

Senior Product Designer, Enterprise

Squarespace
Greater NYC Area
1 week ago
We’re looking for a Senior Product Designer to join the Enterprise team, which sits within the Platform group in the product organization. The Platform group is responsible for the user’s journey with Squarespace by providing a consistent and holistic experience across products.  The Enterprise team is responsible for evolving our core Squarespace offering of design excellence and expressibility for the needs and challenges faced by larger organizations, which is an upmarket, underserved customer segment. (historically we’ve been exclusively focused on individuals and small/medium-sized businesses). This is an opportunity to build the next massive business line at Squarespace through differentiation and reaching new customer segments. There is a lot of greenfield space for discovering opportunities to pursue with your team, so this role requires an experiment driven mindset and systems approach to solving problems. 

Senior Product Designer, Conversion

Squarespace
Greater NYC Area
1 week ago
We’re looking for a Senior Product Designer to join the Conversion team within the Growth organization. The Conversion team is responsible for templates and how they are merchandised. In this role, you will be responsible for helping guide users towards the right starting point for them as well as building their awareness and confidence during their first moments with Squarespace. As such, you will use a systems approach to create a compelling experience for any user looking to build out their online presence. There will be opportunities to collaborate with other teams like Frontsite (squarespace.com), Trial Experience, Commerce, and Presence to ensure we create a valuable and coherent user experience for each of our users.

Product Designer, Help Center

Squarespace
Greater NYC Area
1 week ago
We’re looking for a Product Designer to join the Help Center team within the greater Growth org. The Help Center team is responsible for helping our customers succeed wherever they are in their journey by providing resources, self-service tools, and one-on-one assistance. We are seeking a strategically minded product designer to join us in delivering long-term value, help and education to our customers. There will be opportunities to collaborate with other teams like Customer Operations, Trial Experience, and various product teams to ensure we create a valuable and consistent user experience for each of our users.

Site Reliability Engineer - Machine Learning

Squarespace
Greater NYC Area
1 week ago
The Machine Learning (ML) team supports production-facing customer experiences and solutions including search engines, style and template recommendations, dynamic content generation, phishing and fraud detection and more. Reporting to the manager of Machine Learning, you will be an important individual contributor and DevOps practitioner for ML Platform. ML Platform builds tools from the ground up to automate data-intensive workflows, enhance

Senior Software Engineer - Frontend, Domains

Squarespace
Greater NYC Area
1 week ago
Finding the right domain name is a critical step for establishing a brand on the web. Engineers on the Domains team are responsible for crafting a world-class user experience for our customers. The Domains product is used by millions of Squarespace customers from around the world, and engineers on this team will be responsible for supporting one of the most critical parts of a customer’s web presence. 

Senior Product Designer, Video

Squarespace
Greater NYC Area
1 week ago
Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Product designers at Squarespace are embedded within product teams that are deeply collaborative, and each member is directly

Senior Manager of Growth Marketing, Mobile Acquisition - Unfold

Squarespace
Greater NYC Area
1 week ago
Squarespace is looking for a Senior Manager of Mobile Acquisition to help us accelerate growth for Unfold. You will lead all aspects of performance marketing to increase growth of subscriptions and MAUs. You will oversee global strategies to increase user acquisition and build a foundation for the future. You have expertise in leading omni-channel strategies to improve acquisition of mobile downloads and subscriptions using a data-driven approach

Product Designer, Domains

Squarespace
Greater NYC Area
1 week ago
Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Product designers at Squarespace are embedded within product teams that are deeply collaborative, and each member is directly

Senior Technical Recruiter

Squarespace
Remote
1 week ago
Senior Technical Recruiter, NYC or Remote Squarespace is known for our award-winning design, innovative user interfaces, transformative use of modern technologies, and the teams that power it all behind the scenes. Our Recruiting team's mission is simple: we find and hire the exceptional engineers to help us transform the future of online publishing. We're looking for a Senior Technical Recruiter who will partner directly with hiring managers

Business Sourcer (6 month contract)

Squarespace
Remote
1 week ago
Squarespace is known for our award-winning design, new technology, memorable marketing campaigns, and the teams that power it all behind the scenes. Our Recruiting team's mission is simple: we find and hire the talent to help us transform the future of online publishing. We are in search of a Sourcer to  build targeted sourcing strategies for business critical roles across functions including but not limited to People, Finance, Customer Operations and Marketing. This role is a 6-month contract position that is intended to last from June 1, 2021 to December 1, 2021. You will report into our Manager, Business Recruiting and will be based remotely in one of our approved locations.

Director, Brand Media Investment & Strategy

Squarespace
Greater NYC Area
1 week ago
To do so, you will bring an expansive view of the ways in which media investment can drive brand impact, balancing traditional “media” executions (Video, Audio, Social, OOH, etc.) with a focus on influencer relationships, content marketing, and other innovative ways of building brand.  While you constantly look to be on the forefront of what’s new, you also understand the importance of brand investment on the bottom line and enjoy partnering with Data and Analytics teams to understand the impact of your work on the user journey from initial awareness through to subscription and revenue.

Senior Software Engineer - Frontend, Interface Architecture

Squarespace
Greater NYC Area
1 week ago
Squarespace is looking for experienced JavaScript engineers to join the Interface Architecture team. The Interface Architecture team creates and maintains Frontend Build Tooling and non-visual component libraries that allow our product engineers to create consistently excellent experiences for our users. Their work impacts millions of users daily and dozens of teams, making the team a critical element of many products' current and future success.

Visual Designer

Squarespace
Remote
1 week ago
Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. We are looking for a Visual Designer to help guide the direction of the Unfold App, which is part of our suite of Squarespace products. You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant

Senior Product Designer, Trial Experience

Squarespace
Greater NYC Area
1 week ago
Squarespace is a design-centric product company at heart that enables anyone to build a beautiful online presence. Product designers at Squarespace are embedded within teams alongside product managers and engineers. Our product teams are deeply collaborative, and each member is directly responsible for the team's success. We’re looking for a Senior Product Designer to join the Trial Experience team within the Growth organization. The Trial

Software Engineer - Databases

Squarespace
Greater NYC Area
1 week ago
The Databases Team is looking for an experienced and enthusiastic software engineer to help us build the future of data systems at Squarespace. We are on a mission to make our systems as reliable, hands-off, and self-service as possible. We need your help! You will focus on our large and growing MongoDB clusters, and you will have lots of opportunity to learn and manage other stateful systems. The Databases Team owns relational databases,

Customer Support Advisor - Bilingual German

Squarespace
Remote
1 week ago
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, and Portland. Customer Support Advisors are on the front lines working with our customers every single day to ensure that they are achieving success with our product. You will use your product knowledge to deliver exceptional customer experience to not

Customer Support Advisor - Bilingual German

Squarespace
Remote
1 week ago
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, and Portland. Customer Support Advisors are on the front lines working with our customers every single day to ensure that they are achieving success with our product. You will use your product knowledge to deliver exceptional customer experience to not

Customer Support Advisor - Bilingual German

Squarespace
Remote
1 week ago
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, and Portland. Customer Support Advisors are on the front lines working with our customers every single day to ensure that they are achieving success with our product. You will use your product knowledge to deliver exceptional customer experience to not

Marketplace Supply Associate

Squarespace
Greater NYC Area
1 week ago
The Channels & Services team works to complement Squarespace’s suite of software products with services and solutions for new customer segments. The Squarespace Marketplace is a network of independent service providers who help do-it-yourself and do-it-for-me (“DIFM”) customers succeed online.  As the Supply Associate, you will ensure a best-in-class experience for all participants as we enter a new phase of growth.

Head of International Expansion Strategy

Squarespace
Greater NYC Area
1 week ago
All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

Senior Software Engineer - Product Test Engineering

Squarespace
Greater NYC Area
1 week ago
Squarespace is looking for a Senior Software Engineer to join our Product Test Engineering group. We believe testing is a first-class concern, and aim to provide systems and tools that engineers can use to build confidence in their work throughout the development lifecycle. You will be a part of a new testing landscape at Squarespace. You will report to the Team Lead in our New York City office. All Squarespace employees are working remotely at

Senior Software Engineer - Frontend, Internationalization

Squarespace
Greater NYC Area
1 week ago
Squarespace is looking for experienced software engineers to join our Internationalization Platform engineering team. Internationalization Platform is the engineering owner for internationalization efforts across all Squarespace products and engineering teams. We manage the foundational building blocks that allow product engineers to create localized interfaces, and our ownership includes a suite of internal code-libraries, platform applications,

Accountant

Squarespace
Greater NYC Area
1 week ago
Squarespace is looking for a Staff Accountant to support our growing accounting operations team. As a Staff Accountant you will be working on all aspects of the general ledger and month-end close process. You will be based in our NYC Headquarters and report into the Accounting Lead. All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan

Senior Software Engineer - Site Reliability [Databases]

Squarespace
Greater NYC Area
2 weeks ago
The Site Reliability Engineering (SRE) Databases team is looking for experienced and passionate software engineers who have backgrounds in systems, programming, networking, relational and document datastores. We’re especially interested in skills building high availability systems or systems where consistency is paramount.

M&A Integration Lead

Squarespace
Greater NYC Area
2 weeks ago
The Corporate Development team is seeking an Integration Lead to join our growing team which addresses the key strategic areas of inorganic growth for Squarespace. You will build our integration practice, including driving the pre-merger integration, planning, and post-merger execution, to help achieve deal rationale, value drivers, and synergies. In this role, you will impact the growth, direction and future of Squarespace’s acquisition

UX Researcher, Commerce

Squarespace
Greater NYC Area
2 weeks ago
We are looking for a UX Researcher who is passionate about e-commerce and understanding user behaviors, needs, and motivations through the application of applying research techniques to highlight the user across the organization. You’ll primarily be focused on studying our user base of sellers and their customers. You will work within multidisciplinary teams in the Commerce organization as the primary researcher and will report into the Lead UX Researcher.

UX Researcher, Growth

Squarespace
Greater NYC Area
2 weeks ago
We are looking for a UX Researcher passionate about understanding user behaviors, needs, and motivations by applying research techniques to highlight the user across the organization. You’ll study our user base of approximately two million entrepreneurs, artists, and creative professionals, who inspire us every day. You will work within multidisciplinary teams as the primary researcher and will report into the UX Research Manager.

Data Analyst, Customer Operations

Squarespace
Greater NYC Area
2 weeks ago
At Squarespace, Customer Operations empowers users via scalable self-help tools, personalized support and customer advocacy. As a Data Analyst, you will develop insights and reports to support our customers and advisors' needs. You will work with the Customer Operations leadership team to set KPIs, build dashboards, unlock insights to improve our product, and evaluate the effectiveness of current strategies and workflows. You will also work closely with the Product and Data Engineering teams to help shape our data infrastructure and drive the business forward. 

Product Design Lead, Revenue Expansion

Squarespace
Greater NYC Area
2 weeks ago
We are looking for a Product Design Lead to oversee the Revenue Expansion Group within Growth. Revenue Expansion includes our Revenue Systems teams, Member Accounts, and a newly formed team called Cross Product Success. As a Design Lead, you will oversee strategy and design on Revenue Systems in addition to directly supporting the Member Accounts and Cross Product Success teams as an IC designer. Revenue Expansion teams are developing a holistic strategy aimed at helping customers discover all that Squarespace has to offer. As our platform grows, these teams will guide users towards new and relevant products, provide feedback and guidance to help them expand their online presence and grow their businesses, while ensuring frictionless access and navigation throughout the entire ecosystem. This is an opportunity to lead efforts that will benefit the customer (via ease of use and discovery), and by doing so impact key business metrics such as ARPU expansion. The product areas you lead will impact millions of enterprising dreamers on the platform.

Senior Corporate Communications Manager

Squarespace
Greater NYC Area
2 weeks ago
Squarespace's external communications team advances the company's goals through earned media strategies, while also building and protecting its reputation through creative campaigns targeting our key stakeholders.  We are looking for an experienced corporate communications professional to support Squarespace's business goals and next phase of growth. You will lead communications related to major financial events and company milestones, including

Content Marketing Manager

Squarespace
Greater NYC Area
2 weeks ago
Squarespace is looking for a passionate Content Marketing Manager to join the Content Marketing team in New York, a cross functional group dedicated to helping entrepreneurs flourish. You'll help develop and deploy Squarespace's strategy to help entrepreneurs succeed at every step of their journey with educational content meant to guide, inspire, and build community. With a focus on educating entrepreneurs, you will be responsible for planning,

Director, HR Business Partners

Squarespace
Greater NYC Area
2 weeks ago
Squarespace's People team is seeking a Director, HR Business Partners to join our growing People team. You will oversee a team of global HR Business Partners, supporting the talent strategies of the teams responsible for building, selling, and supporting our product. Working with the broader People Leadership Team and our Learning and Development experts, you will contribute to building and scaling the strategy behind our approach to talent

Senior Data Analyst, Customer Operations

Squarespace
Greater NYC Area
2 weeks ago
At Squarespace, Customer Operations empowers users via scalable self-help tools, personalized support and customer advocacy. As a Senior Data Analyst, you will develop insights and reports to support our customers and advisors' needs. You will work with the Customer Operations leadership team to set KPIs, build dashboards, unlock insights to improve our product, and evaluate the effectiveness of current strategies and workflows. You will also

Senior Software Engineer - Android

Squarespace
Greater NYC Area
2 weeks ago
Squarespace is seeking a Senior Software Engineer - Android to join our small, collaborative team responsible for the end-to-end development of our Android applications and the long-term vision of Squarespace on mobile devices. This role reports to our Engineering Team Lead in New York City. All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to

Technical Program Manager, Presence

Squarespace
Greater NYC Area
2 weeks ago
Technical Program Manager - Presence (New York, NY) At Squarespace, we empower people with creative ideas to succeed. That means delivering beautiful software products to our customers. Technical Program Managers (TPMs) contribute to that mission by making shipping software easier and more predictable.  We are looking for experienced TPMs to grow and drive a variety of programs within the Presence organization of our Product Engineering group.  P

Staff Product Designer, Mobile App

Squarespace
Greater NYC Area
2 weeks ago
Staff Product Designer, Mobile App Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Product designers at Squarespace are embedded within product teams that are deeply

Senior Software Engineer, Product Backend

Squarespace
Greater NYC Area
2 weeks ago
Write server-side code, create high-volume production applications, and develop prototypes quickly. Develop new features into the Squarespace platform, building backend services with Java. Work with other engineers and designers to provide strong customer-focused experiences. Ensure the reliability of systems essential to Squarespace users and businesses powered by Squarespace. Practice disciplined software engineering (e.g. automated testing, code reviews, and writing beautiful, readable code).

Marketing Analyst

Squarespace
Greater NYC Area
2 weeks ago
Squarespace is looking for a Marketing Analyst to join the Marketing Analytics team. You will help shape Marketing strategy and uncovering opportunities for growth through informed recommendations and analytics. The scale and scope of our marketing activities (from award-winning ad campaigns to multi-product CRM efforts to international partnerships) means you will attack complex, interesting, and impactful questions. You will work with all

Community Associate

Squarespace
Greater NYC Area
2 weeks ago
Squarespace is looking for a Community Associate to help plan, execute, and expand our community engagement programs. In this role, you will be responsible for supporting and growing a diverse community of third-party consultants, technical service providers, and other upmarket Squarespace customers.  You will be based in our NYC headquarters and report into our Senior Team Lead, Content & Community.  All Squarespace employees are working

Engineering Team Manager, Microservices Platform

Squarespace
Greater NYC Area
2 weeks ago
Our internal products include a Spring Boot microservices framework that simplifies their interactions with our Kubernetes infrastructure and makes it easy to follow best practices. As the organization grows, the engineering needs have diversified. We are in the middle of reimagining how our tooling can best serve engineers three years from now! This includes integration with cloud native technologies and replacing our internal RPC system. If you are a server-side engineer who enjoys taking ownership of projects and carrying them from concept to adoption, we want to hear from you! You will report to the engineering manager in our New York City headquarters.

Software Engineer - V6 Foundations - Java

Squarespace
Greater NYC Area
3 weeks ago
Squarespace is looking for passionate backend engineers to build and scale the backend systems that power millions of Squarespace websites. We firmly believe that design is not merely "how it looks" but "how it works." A great product is reliable, performant, and scales with the growth of the customer base and the team. The product platform teams focus on platform level optimizations, working with product engineering teams to assess what the highest impact areas for our customers are. If you are a server-side engineer who enjoys or is interested in working on platform scalability, reliability, and performance, we want to hear from you! You will report to the V6 Foundations Engineering Manager in our New York City headquarters.

Marketing Operations Strategist

Squarespace
Greater NYC Area
3 weeks ago
Squarespace is looking for a passionate Marketing Operations Strategist to help us improve how we measure marketing and build our martech stack. You will partner with marketing channel teams to develop a comprehensive and flexible plan for improving our measurement capabilities while adapting our data and tracking practices for the broader privacy and brand safety landscape. You will also contribute to our martech roadmap and working

Senior Software Engineer - Internal Products

Squarespace
Greater NYC Area
3 weeks ago
Internal Products creates and maintains rich, modern applications, services and integrations that power the growth of Squarespace. We partner with teams across the company to define and solve complex problems. Join our exploratory, iterative, and customer-focused team. Contribute by helping shape our tech stack, and improve our processes and practices. Broaden yourself and others by mentoring developers and breaking challenging problems into

Product Insights Analyst

Squarespace
Greater NYC Area
3 weeks ago
We're looking for Product Insights Analysts to join the Products Analytics team to lead integrating data and insights into our product decisions. Working with Product Managers, you will guide product development with relevant insights based on analysis. You'll create data sets, design analysis, provide rigorous reporting and make recommendations based on this to help determine our product roadmap. You are focused on impact, and have the skill to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a passion for driving decisions based on data.

Analyst, Adaptive Insights

Squarespace
Greater NYC Area
3 weeks ago
The Squarespace Finance team is looking for an eager Adaptive Insights Analyst, to join our New York team. You will partner with the FP&A team to assist our business partners in developing and maintaining management reporting to improve decision-making. We expect this Analyst to be a member of the finance team with a focus on process improvement. You will also coordinate data structure and process workflow changes to the planning process. This is

Enterprise Business Strategy Lead

Squarespace
Greater NYC Area
3 weeks ago
Squarespace is looking for a Business Strategy Lead to help develop and expand the new Enterprise program. In this role, you will be responsible for delivering business analytics, identifying efficiency opportunities, and supporting the development of new enterprise offerings and businesses.  You will be based in our NYC headquarters and report into our Enterprise Director.  All Squarespace employees are working remotely at this time. We are

Senior Software Engineer - Video Editing

Squarespace
Greater NYC Area
3 weeks ago
Squarespace is looking for a Senior Software Engineer - Video Editing to join our small, collaborative team responsible for the end-to-end development of our video editing applications and the long-term vision of video editing at Squarespace. You will work under the guidance and mentorship of our Lead Video Engineer, pushing the boundaries of video content creation for millions of people with our advanced iOS mobile applications and beyond.

HR Systems Analyst

Squarespace
Greater NYC Area
3 weeks ago
As the HR Systems Analyst, you will play a key role in supporting the day to day operations and executing the overall strategy for all HR-related technologies at Squarespace. You will work across the People team to ensure that our HRIS, compensation, performance, and other systems work together efficiently and meet current and future business needs. You will also launch and support projects that require HR technology expertise and cross-functional partnerships within the People team, IT & Business Systems. 

Senior Software Engineer - Networks

Squarespace
Greater NYC Area
3 weeks ago
The Site Reliability Engineering (SRE) teams are looking for experienced and passionate infrastructure engineers to help in ensuring that customers around the world can access Squarespace sites, that they load quickly, and that all of the features work. We work together with the product teams to maintain the reliability of our features that are backed by a fleet of microservices, with the infrastructure teams to grow our current data centers and build new ones, with the data teams to tackle challenging “big data” issues, and the security teams to keep a close eye on the latest vulnerabilities and protect our product, infrastructure and networks.

Part-Time Customer Support Associate

Squarespace
Remote
3 weeks ago
Customer Support Associates are working with our customers every day to ensure that issues with billing or their account are resolved in a timely manner. You will use your system knowledge and commitment to an exceptional customer experience to not only solve problems for our users, but advocate for our brand.

HR Business Partner [parental leave cover]

Squarespace
Greater NYC Area
3 weeks ago
Squarespace is looking for a Senior HR Business Partner to provide temporary leave coverage for our Engineering and Product Management leaders from July 2021 - January 2022. In this role, you will: provide leadership and employees with guidance on performance management, career development planning, compensation planning, employee relations, and other HR programs and policies; locally execute People team programs; and support our Engineering and

Benefits Specialist

Squarespace
Greater NYC Area
3 weeks ago
Squarespace's Total Rewards team is seeking a Benefits Specialist who has a passion to learn all things benefits while providing administration and support for all employee benefit plans, programs, and policies. In this role, you will manage employee benefit inquiries, execute our benefit programs, manage compliance related needs, monitor benefit eligibility, and support all other ad-hoc projects.  You will report to our Global Benefits Manager

Software Engineer - Product Backend

Squarespace
Greater NYC Area
2 hours ago
Squarespace is looking for passionate backend engineers to build the services powering our highly interactive web and mobile applications. We firmly believe that design is not merely “how it looks” but “how it works.” With this in mind, our backend engineers work on Product Engineering teams, which are dedicated to creating the most seamless, integrated products possible. If you are a server side engineer who enjoys taking ownership of product in

Programmatic Marketing Coordinator, Video

Squarespace
Greater NYC Area
2 hours ago
Squarespace is looking for a Marketing Coordinator to support our growing video team and assist in planning and executing in-house video advertising campaigns. You are comfortable working with data and determining actionable next steps by working hands-on within our programmatic platforms and directly with partners. You will sit on the Media & Acquisition team, and collaborate across marketing, creative and analytics to deliver on both team and