Technical Writing Lead

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Haven Technologies has built deep capabilities in the life, annuity and disability insurance spaces. And now, our tech is your tech.

The same purpose-built platform and expertise that have helped us delight customers, transform complex, advisor-driven businesses, and launch groundbreaking products with speed are available to everyone as a SaaS offering. Insurance carriers can use our advanced solutions for new business, in-force management and product development.

But Haven Technologies is not just, well, all about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.

As a team made of over 300+ dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!

Let’s change the future of life insurance. Together.


ABOUT THIS ROLE: As a growing SaaS company, we are looking to expand our Technical Writing Team. As a lead member of this team, you will help create industry-leading external-facing product documentation and technical blogs as well as work with engineering teams and many other stakeholders to ensure that we have up-to-date internal information about our platform available to our technical and non-technical team members.


WHAT YOU’LL DO:

  • Work very closely with technical and non-technical teams to understand the subject matter.
  • Write and review internal and external documentation for a range of audiences from highly technical to non-technical.
  • Create or update technical and entity relationship (ER) diagrams
  • Create and update API documentation for a developer audience.
  • Use a variety of tools - Confluence, a structured authoring tool, a diagramming tool, GitLab Pages, and Swagger and API documentation tools, etc. -  based on the needs of the projects.
  • Create or expand the use of tools that enable engineers to contribute content via their codebase and review the engineers’ related merge requests.
  • Evangelize a culture of documentation across the organization, supported by better processes and tools.
  • Enhance our team’s processes to enhance the quality, efficiency, and impact of what we deliver as a technical writing team.

REQUIREMENTS:

  • 5+ years experience in a role with a significant portion of time spent on technical writing.
  • Breadth of experience including the following:
    • 2+ years of experience in authoring content for a SaaS company’s external clients.
    • 2+ years of experience working in an Agile development environment with a release frequency between 1 and 4 weeks.
    • 2+ years of experience in leading or mentoring technical writers and working with other functions to create a culture of documentation.
  • Exemplary communication skills (written and oral).
  • Ability to work effectively with diverse teams and to hold self and others accountable towards shared goals.
  • Highly detail-oriented, with the ability to translate detail into useful and easy-to-understand content for the target audience.
  • Entrepreneurial minded and driven self-starter, with a natural curiosity and drive to learn, seek feedback, improve
  • Experience with a majority of the following:
    • Designing technical documents.
    • Building frameworks for documentation across different layers of the tech stack.
    • Understanding different paradigms of software and object/data model documentation.
    • Modern web development architectural concepts and frameworks.
    • Understanding object and data modeling.
    • Understanding interface and data dictionary definitions.
    • Deriving and documenting logic and interfaces based on requirements, reverse-engineering of code, and interviewing subject matter experts.
  • You embody a team player mentality by modeling professional behavior, supporting a culture of collaboration and inclusion, while staying humble.
  • You are intellectually curious, proactively seeking to learn new things and drive improvements.
  • Authorized to work in the US without sponsorship now or in the future

PREFERRED:

  • 5 -10+ years experience in a role with a significant portion of time spent on technical writing.
  • Experience as a programmer or experience with JS frameworks in a programmer or technical writer capacity.
  • Experience working in a company going through significant growth and associated maturing of processes.
  • Familiarity with insurance, financial services, or a similar industry.
  • BA / BS in an engineering discipline or a technical writing program with computer science coursework.

BENEFITS:

We have a stellar team of co-workers, a really cool office, and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).

We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#11 Best Workplaces in New York, #15 Best Workplaces in Financial Services and Insurance) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!

As part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination or regular testing, mask-wearing, social distancing, and daily health checks. Requirements may change in the future with evolving public health landscape. Haven Technologies will consider all legally required exemptions and accommodation requests.

Notice for Colorado applicants as required by the Equal Pay for Equal Work Act: Target annual salary for this role performed in Colorado is $115,000 + a target bonus of up to 100% of annual base salary + benefits (including medical, dental, vision, accident and life insurance, paid days off, 401(k), and education reimbursement).

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

Location

We're located in the heart of Manhattan's Flatiron district, surrounded by tons of great food and hangout spots. Close to the subway and the park.

An Insider's view of Haven Technologies

How would you describe the company’s work-life balance?

The work life balance here is defined by the ability to not have to choose between work and life. I don't have to choose between being successful at work and being successful in the things that make me happy. It's fulfilling to be at a place where you can put in the work and also enjoy the fruits of your labor.

Nick

Developer

How do you collaborate with other teams in the company?

At Haven, we believe the best ideas can come from anywhere. Cross-functional collaborations with other teams happen in meetings or over Slack. Engineers, PMs, Actuaries, & designers contribute in the realm of delivering the best product. Whatever the challenge of the day is, I get to work with ingenious minds towards building a great solution.

Binal

Developer

How does the company support your career growth?

During my first week at Haven Tech I was immediately entrusted with high-impact projects. I was given the opportunity to tackle difficult problems and engineer solutions. Career growth at Haven Tech is learning-based, if you have a passion for learning, your managers and team will support your goals.

Natasha

Head of Risk

What unique initiatives do you have that encourage innovation?

In 2019 we hosted the Innovation Challenge, a year-long contest to develop employee-generated innovations in the life insurance space. By design, the challenge brought together employees to brainstorm ideas, pitch product ideas, develop proof of concepts, and later build the winning products in a way that was self-driven yet internally encouraged.

Todd

CTO

What makes someone successful on your team?

A successful person on a Haven Tech team is open to tackling new challenges and sees them as opportunities rather than obstacles. We're growing quickly as a business, plus the conventional industry needs updating, so a Haven Tech team member needs to be flexible and be okay with a little bit of ambiguity.

Khuyen

Product Manager

What are Haven Technologies Perks + Benefits

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, our parent company, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Friends outside of work
Eat lunch together
Intracompany committees
Haven Life has People & Culture committees that work on our efforts around diversity, inclusion, community volunteer efforts, recruiting best practices and planning fun company events!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
The company pays for basic long-term disability coverage that provides for payments of up to 50% of base pay. Employees may elect to pay for an additional 20%
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/ employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/ employee_benefits.pdf
Wellness Programs
Team workouts
Mental Health Benefits
Counseling and resources are available to employees and all members of their household. This benefit includes up to six free face-to-face visits per issue per year.
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
We bring our team together during the summer and end of the year.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Since remote we've hosted virtual themed happy hours.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Lunch and learns on various topics from insurance 101 to nutrition.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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