Haven Technologies has built deep capabilities in the life, annuity and disability insurance spaces. And now, our tech is your tech.

The same purpose-built platform and expertise that have helped us delight customers, transform complex, advisor-driven businesses, and launch groundbreaking products with speed are available to everyone as a SaaS offering. Insurance carriers can use our advanced solutions for new business, in-force management and product development.

But Haven Technologies is not just, well, all about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.

As a team made of over 300+ dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!

Let’s change the future of life insurance. Together.

ABOUT THIS ROLE: As a growing SaaS company, we are looking to expand our Technical Writing Team. As a lead member of this team, you will help create industry-leading external-facing product documentation and technical blogs as well as work with engineering teams and many other stakeholders to ensure that we have up-to-date internal information about our platform available to our technical and non-technical team members.

WHAT YOU’LL DO:

• Work very closely with technical and non-technical teams to understand the subject matter.
• Write and review internal and external documentation for a range of audiences from highly technical to non-technical.
• Create or update technical and entity relationship (ER) diagrams
• Create and update API documentation for a developer audience.
• Use a variety of tools - Confluence, a structured authoring tool, a diagramming tool, GitLab Pages, and Swagger and API documentation tools, etc. -  based on the needs of the projects.
• Create or expand the use of tools that enable engineers to contribute content via their codebase and review the engineers’ related merge requests.
• Evangelize a culture of documentation across the organization, supported by better processes and tools.
• Enhance our team’s processes to enhance the quality, efficiency, and impact of what we deliver as a technical writing team.

REQUIREMENTS:

• 5+ years experience in a role with a significant portion of time spent on technical writing.
• Breadth of experience including the following:
• 2+ years of experience in authoring content for a SaaS company’s external clients.
• 2+ years of experience working in an Agile development environment with a release frequency between 1 and 4 weeks.
• 2+ years of experience in leading or mentoring technical writers and working with other functions to create a culture of documentation.
• Exemplary communication skills (written and oral).
• Ability to work effectively with diverse teams and to hold self and others accountable towards shared goals.
• Highly detail-oriented, with the ability to translate detail into useful and easy-to-understand content for the target audience.
• Entrepreneurial minded and driven self-starter, with a natural curiosity and drive to learn, seek feedback, improve
• Experience with a majority of the following:
• Designing technical documents.
• Building frameworks for documentation across different layers of the tech stack.
• Understanding different paradigms of software and object/data model documentation.
• Modern web development architectural concepts and frameworks.
• Understanding object and data modeling.
• Understanding interface and data dictionary definitions.
• Deriving and documenting logic and interfaces based on requirements, reverse-engineering of code, and interviewing subject matter experts.
• You embody a team player mentality by modeling professional behavior, supporting a culture of collaboration and inclusion, while staying humble.
• You are intellectually curious, proactively seeking to learn new things and drive improvements.
• Authorized to work in the US without sponsorship now or in the future

PREFERRED:

• 5 -10+ years experience in a role with a significant portion of time spent on technical writing.
• Experience as a programmer or experience with JS frameworks in a programmer or technical writer capacity.
• Experience working in a company going through significant growth and associated maturing of processes.
• Familiarity with insurance, financial services, or a similar industry.
• BA / BS in an engineering discipline or a technical writing program with computer science coursework.

BENEFITS:

We have a stellar team of co-workers, a really cool office, and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).

We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#11 Best Workplaces in New York, #15 Best Workplaces in Financial Services and Insurance) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!

As part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination or regular testing, mask-wearing, social distancing, and daily health checks. Requirements may change in the future with evolving public health landscape. Haven Technologies will consider all legally required exemptions and accommodation requests.

Notice for Colorado applicants as required by the Equal Pay for Equal Work Act: Target annual salary for this role performed in Colorado is $115,000 + a target bonus of up to 100% of annual base salary + benefits (including medical, dental, vision, accident and life insurance, paid days off, 401(k), and education reimbursement).