Haven Technologies has built deep capabilities in the life, annuity and disability insurance spaces. And now, our tech is your tech.

The same purpose-built platform and expertise that have helped us delight customers, transform complex, advisor-driven businesses, and launch groundbreaking products with speed are available to everyone as a SaaS offering. Insurance carriers can use our advanced solutions for new business, in-force management and product development.

But Haven Technologies is not just, well, all about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.

As a team made of over 300+ dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!

Let’s change the future of life insurance. Together.

ABOUT THIS ROLE: 

As a growing SaaS company, we are looking for a Technical Writing Manager. As part of the Client Success operations Haven Tech, you will support your team by helping to create an environment in which they can succeed. Experience with technical writing and expertise with the range of work that Technical Writers perform, most of your time will be spent supporting the team. You will still contribute by writing some technical documentation yourself. You will own the delivery of technical writing commitments, create measurements for effectiveness, and always look to improve productivity and process.

WHAT YOU’LL DO:

• Hire, manage, and support a world-class team of expert Technical Writers (currently 3 FTE). This includes:
• A desire to learn as well as lead. Promote open dialogue, discussion, and 360 feedback while being ready to take on the responsibility to make necessary decisions and provide accountability.
• An eager inclination to promote the work of the team and its members outwardly, while shielding them from unnecessary distractions so they can perform to the best of their individual abilities. 
• An excitement to get the best from your team by understanding them as individuals, by bringing your authentic self to work and encouraging them to do the same, and by embodying the value, “we matter to each other”.
• Work from a detailed project plan. You will promote both a results-focused approach and work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing.
• Ensure the Technical Writers effectively prioritize high-priority feature release work with other content, experience, and process improvements.
• Help the Technical Writers refine their writing skills by spot-checking content and providing editorial feedback.
• Encourage efficient collaboration by defining processes that align with the rest of the product teams.
• Create practices that encourage keeping documentation up to date and easily discoverable.
• Enhance our team’s processes to enhance the quality, efficiency, and impact of what we deliver as a technical writing team.
• Write, as needed and in support of the team, and review internal and external documentation for a range of audiences from highly technical to non-technical.
• Work very closely with technical and non-technical teams to understand the subject matter.
• Use a variety of tools - Confluence, a structured authoring tool, a diagramming tool, GitLab Pages, and Swagger and API documentation tools, etc. - based on the needs of the projects.

REQUIREMENTS:

• 3+ years of leadership experience, leading a technical content experts and help center writers
• Have experience in managing individuals (and creating and managing online documentation) in an Agile environment.  This is a mandatory requirement for this role.
• Demonstrate your experience in managing, mentoring, and training teams that deliver technical documentation or technical education materials.
• Be self-motivated and have robust organizational skills.
• Display substantial written and spoken communication skills.
• Provide examples of experience engaging with a wide range of stakeholders across a company, its customers, and/or open-source communities.
• Be entrepreneurial minded, intellectually curious, and a driven self-starter, with a natural desire to learn new things, seek feedback, and drive improvements.
• Experience with a majority of the following:
• Working on production level documentation.
• Designing technical documents.
• Building frameworks for documentation across different layers of the tech stack.
• Understanding different paradigms of software and object/data model documentation.
• Understanding modern web development architectural concepts and frameworks.
• Understanding interface and data dictionary definitions.
• Deriving and documenting logic and interfaces based on requirements, reverse-engineering of code, and interviewing subject matter experts.
• Authorized to work in the US without sponsorship now or in the future. 

BENEFITS:

We have a stellar team of co-workers, a really cool office, a flexible hybrid work schedule and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).

We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#11 Best Workplaces in New York, #15 Best Workplaces in Financial Services and Insurance) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!

As part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination or regular testing, mask-wearing, social distancing, and daily health checks. Requirements may change in the future with evolving public health landscape. Haven Technologies will consider all legally required exemptions and accommodation requests.

Notice for Colorado applicants as required by the Equal Pay for Equal Work Act: Target annual salary for this role performed in Colorado is $130,000 + a target bonus of up to 100% of annual base salary + benefits (including medical, dental, vision, accident and life insurance, paid days off, 401(k), and education reimbursement).

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