WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Citi, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 1.8 billion active users through Braze. 

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists

WHAT YOU'LL DO

As a documentation manager and technical writer, your work will be collaborative, working across teams to get the right information to create written training resources, some technical, some navigational, and some strategy. This is a player/coach type of role; you will be regularly contributing to our documentation yourself, but also will be expected to think about the structure of how we roll out information, the process by which we collect information, and the technology we use to optimize documentation (single source, dynamic content, interactive API, etc). You'll be writing documentation about our SaaS marketing tool, as well as develop training on how to use it effectively.

Your content will not only shape how our Fortune 500 clients learn to use our platform, your work will also inform how they drive their marketing programs forward in general. Effective documentation and training is a massive part of SaaS product support and the business's bottom line revenue. Working with the client education team, you'll be exposed to various creative projects and get to explore visually interesting ways to layout information.

• Researching/crowd-sourcing information on our engagement tool by using available resources and having conversations with subject matter experts
• Writing documentation articles for our User Guide and Developer guide (documentation)
• Owning documentation structure, its evolution, and content roadmap
• Take part in the docs community and become a thought leader.

WHO YOU ARE

• You have at least +3 years experience with technical writing for SaaS
• You are solid with time management, over-communication, and delivering on time
• Meticulous attention to detail when creating/QAing content
• Takes and gives feedback constructively, in a supportive way

Abilities required:

• The ability to take in large quantities of information and organize/distill accordingly
• Strong technical writing background
• Strong working knowledge of Github 
• Taking complex concepts and making them seem simple
• Documentation layout structure

BONUS:

• Any knowledge of marketing technology and the martech ecosystem of products
• Coming from a SaaS/Support background

WHAT WE OFFER

• Competitive compensation that includes equity
• Flexible time off policy to balance your work and life, including paid parental leave
• Free daily lunch, including snacks and beverages
• Competitive medical, dental, and vision coverage for you and your dependents
• Collaborative, transparent, and fun loving office culture

In addition, this position is non-exempt and is eligible for overtime under the provisions of the Fair Labor Standards Act.

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