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Training Operations & Content Associate

| Greater NYC Area

Flatiron’s mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our company is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. The Training Operations and Content team is responsible for driving the standardization, learning, and documentation of the OncoCloud™ Suite of products for our users and employees. Specifically, this will be accomplished through engaging, accessible, effective, and positive experiences/resources.

We are looking for a Training Operations and Content Associate to support the development and maintenance of Flatiron’s training content. You will assist in the creation, review, and editing of content and supporting the development of online curriculum so that overall both internal and external users can access helpful product information as they engage with our software throughout their journey.

Responsibilities:

  • Learn new features to support creating training content for product and process rollouts
  • Work with various teams across the organization (e.g., clinical, product, implementation) to capture in-depth knowledge of workflows from content contributors
  • Translate knowledge into various documentation formats (e.g., articles, videos, in-app notifications)
  • Handle regular updates and ad hoc requests to maintain the accuracy and quality of Flatiron’s training content
  • Review and edit content to ensure high quality and accuracy of documentation
  • Suggest areas for change or improvement with training content
  • Ensure documentation and resources are timely, accessible, and usable

Requirements

  • 1-2 years of relevant work experience or coursework
  • Experience in customer-facing communications and writing
  • Ability to collaborate in teams to meet objectives
  • Excellent interpersonal and communication skills; Ability to give and receive feedback effectively
  • Superior organizational skills and attention to detail
  • Demonstrated ability to adapt to situations and prioritize tasks; Ability to manage multiple deadlines for documentation
  • Quick-learner and able to work with self-direction and autonomy

Nice to Have:

  • Interest in creative training techniques, adult learning, accelerated learning, L&D best practices, and evaluation standards
  • Experience in content management systems and/or help tools (e.g., Confluence, Zendesk).
  • Basic knowledge of photo and video editing
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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