UX Content Strategist

| Greater NYC Area
This position is also available for remote workers across the US.

Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance to their customers. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands and retailers, but also improves customer experience and trust in warranty programs. 

We are hiring the first full-time UX Content Strategist for our product & design team. This position will report to the VP of Product. The ideal candidate has at least 3+ years of experience as a UX Content Strategist in a product-focused organization; strong preference for insurance, fintech, or ecommerce industry experience; working across website and app experiences; and is a strong communicator who enjoys working cross-functionally to create cohesive experiences. Having experience as a creative copy strategist with an ad agency is a plus. 

What You'll Do:
- Collaborate with design, product, and marketing teams to understand requirements, identify users' content needs, and align on business goals.
- Create content strategy deliverables including (but not limited to) content models, journey maps, content audits, and copy docs
- Advocate for content discovery and planning, ensuring the right content activities are prioritized and executed on cross-functional teams.
- Serve as a connected point between Product & Marketing and other functions in the company such as Sales, Partnership, Customer Experience to create connected content experiences, including messaging strategy, voice and tone, across the customer journey.
- Develop and communicate content strategy recommendations to project teams, including audit findings, sourcing plans, content types, template requirements, sitemaps and taxonomies, traffic analyses, etc.
- Test and refine content based on analytics, user feedback, and other performance data; present findings to leadership.
- Present work and effectively communicate methodologies to a broad audience, including peers, cross-functional teams, and executive leadership

What We're Seeking:
- You have 3+ years experience as a content strategist in a product-focused environment. Other related experiences such as creative copy strategist, copywriter, designer, UXA/IA may also be considered, but not preferred. 
- You have an ability to translate complex concepts into content that is clear, concise, and human
- You have an understanding of user experience and content optimization principles across channels (web, app, email, performance marketing, brand marketing, and social media) and devices, including basic SEO principles
- You have experience working with content management systems
- You have strong communication, collaboration, and problem-solving abilities
- You have familiarity with principles of information architecture and wayfinding
- You have knowledge of Google Analytics or other analytics platform

Benefits and Perks:
- Competitive Salary 
- Strong, vibrant, and fun culture, with lots of (virtual) events
- If you are converted to full-time, you will also be eligible for equity and unlimited pay time off
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Apache AirflowFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • SendGridEmail

Location

New York, NY 10018

An Insider's view of Mulberry Technology

What’s the vibe like in the office?

The Mulberry office is the epitome of work hard, play hard. Everyone is hands on in getting things done, all ideas are welcome and learning is always encouraged. But there’s always time for a laugh and they make sure we have plenty of opportunity to connect with each other and understand the “bigger picture” we contribute to.

Christine

Partner Success Manager

What does your typical day look like?

Mornings are for black coffee & reading. We start the day with creating new features while other times we address feedback. Being in a product-driven environment, I work in our customer application by constantly improving to provide polished & effective tooling. The team is great, we crack many jokes and have plenty of fun in our new challenges.

Eloy

Frontend Engineer

How does the company support your career growth?

I made the transition to the startup space two years ago. In the last two years, Mulberry has given me the opportunity to grow both personally and professionally. Furthermore, I have learned how to work in a fast-paced environment, work cross-functionally, and work with a diverse group of people.

Gina

Operations Associate

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.

Ashley

Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development
-Equity
-Medical, Dental, & Vision Health Benefits
-Unlimited Paid Time off
-Strong, vibrant, and fun culture, with lots of virtual outings and team building events!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Mulberry has a culture council that comes together bi-weekly to plan and execute company-wide events that promote our values and culture. Most recently we hosted a game night!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Team workouts
Mulberry's team fitness initiatives include weekly team workouts and run challenges.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

Although we aren't in a physical space at this time all of these perks are geared towards connecting our employees regardless of distance. Our goal is to strengthen our culture and keep the spirit of Mulberry alive!

More Jobs at Mulberry Technology24 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Content
Data + Analytics
new
New York
Developer
new
Remote
Sales
new
New York
Sales
new
New York
Sales
new
New York
Marketing
new
New York
Product
new
Remote
Sales
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
Remote
HR + Recruiting
new
New York
HR + Recruiting
new
New York
Finance
new
New York
Content
new
New York
Developer
new
Remote
Data + Analytics
new
New York
Operations
new
New York
Sales
new
New York