The Customer Education Program Manager will create and deliver training content, customize LMS, collaborate cross-functionally, and enhance content quality through analysis and feedback.
Position Description:
Tenna is searching for a creative and collaborative Customer Education Program Manager. In this role, you will shape the Customer Education experience through a variety of training opportunities and platforms to developing customized content, in both written and video formats. From concept to execution, you'll be the driving force behind our customer's experience, coordinating resources as necessary. Your skills will shine as you assist in creating and delivering customer and employee training, the materials for those experiences, and collaborate with various teams to ensure consistent and accurate materials across the board.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
Responsibilities
- Meet with Customer end-users in person and virtually to determine needs (scope) of custom training content.
- Primary lead for customization of LMS to meet customers needs.
- Create learning materials including but not limited to courses, guides, presentations, videos for primarily external end-user customers, and internal employees.
- Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives.
- Proactively seek and integrate feedback from stakeholders to continually enhance content quality.
- Host and/or deliver training sessions to customer end-users and employees both in-person or virtually.
- Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy.
- Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials.
- Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.
Job Requirements
- Bachelor’s degree in business, marketing, digital technologies, or related major.
- 5+ years managing, building, and delivering training programs.
- 5+ years of experience creating and executing content development strategies.
- 5+ years of experience writing, editing and finalizing content (technical subject matter) for marketing/sales and education purposes - presentations, sales materials, etc.
- Strong writing and editorial skills. Experienced in understanding what and how audiences consume content and creates it accordingly.
- Strong experience using Content Management Systems / tools ( i.e., HubSpot, Help Scout, Docebo, Zen Desk, etc.) and implementing best practices
- Experience with content creation programs (i.e. Articulate)
- Experience with Design & video programs and platforms (i.e. Adobe Programs: InDesign, Photoshop, and Illustrator, VEED)
- Strong experience using narratives and storytelling to build loyalty and awareness amongst customers.
- Strong experience building relationships with internal stakeholders and external customers.
- Strong experience collaborating cross functionally with varying departments such as Engineering, Product, Customer Success, Sales, etc.
- Experience with leveraging data to deliver and report out on ROI driven results.
- Strong Project Management Skills
Benefits, Perks, & Additional Information:
- Full-time opportunity
- Location: Remote – nationwide
- Travel is required - 30 - 40%
- Competitive compensation packages offered
- Opportunities for growth and personal development within a highly dynamic team
- Robust, low-cost benefit packages offered
- Benefit coverage begins on the first date of employment
- Dependent Care offered
- 401k match
- Employee referral bonuses
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.
Tenna Edison, New Jersey, USA Office
2045 Lincoln Highway, Edison, NJ, United States, 08817
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