Customer Strategy Lead

Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Overwhelmed with a flood of customer data, companies are looking for analytics software that will go beyond just reports and dashboards. They’re seeking platforms that will help them take action. Enter Custora.

The Customer Success team represents Custora by supporting, strategizing, and executing with retail marketing teams to optimize their marketing actions through the use of our software. Customer Success team members are also responsible for applying their understanding of customer needs and the e-commerce landscape to help Custora develop new features and improve the utility of the product. We are excited to work with some of the smartest retail and ecommerce marketing teams in the business (J.Crew, Tiffany, Dermstore and more), and are passionate about building the future of marketing!

Things you’ll do:

• Lead key enterprise customer relationships while ensuring a productive partnership.
• Perform analysis and develop insights to help customers launch effective marketing campaigns.
• Educate customers on new features and changes in the product.
• Work closely with sales, marketing and product teams to deliver a cohesive customer experience.
• Become an expert in digital marketing (or maybe you already are!) and stay current on cutting edge developments in the field.
• Provide guidance to junior team members and support development of long-term strategy initiatives.

Things you have:

• 4-6 years of professional experience in retail, e-commerce, marketing, management consulting, or a related field.
• Maybe you're a fresh MBA grad, or a marketing manager, perhaps at a retail or e-commerce company, or you've been working in management consulting for the last few years, or you're a marketing strategist at a SaaS MarTech company. We’re looking for enthusiasm and mindset.
• Top notch analytical skills. You love data and have experience producing in-depth analysis that produce meaningful business outcomes.
• Outstanding communication skills. You love interacting with customers and thrive in cross-functional team environments.
• Leadership skills. You enjoy leading teams and mentoring junior team members.
• Positivity and awesomeness. You are excited about being an integral part of a fast moving start-up and consider no job too small.

The perks

• We’re a flexible work environment.
• Competitive salary and meaningful equity
• Health, dental and vision insurance (100% covered)
• Free lunch every day, plus free water — hot and cold!
• Unlimited vacation: take as much time as you need (we recommend at least 3 weeks)
• Monthly unlimited MetroCard.

Custora is an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.