THE ROLE

OBJECTIVE:

As a Customer Service Specialist, your innate confident and caring sensibilities will join the ranks of our rapidly-developing team. Customer Service Specialists at Hello Alfred are on the front lines, supporting our animated and vibrant clientele base, as well as our All-Star Alfred Squad, to ensure that each and every one them feels taken care of. With one hand you'll be fielding phone calls, emails, and SMS; with the other, you’ll be supporting our account management and sales teams to create unique, groundbreaking customer experiences. The role requires an empathic ability to think on your feet, be proactive, and tackle several projects at once. Additionally, the role requires pitch-perfect communication skills and sound judgement, even under pressure.

You will:

• Receive, review, manage, and execute inbound customer requests and communications, across multiple channels.
• Manage and drive multiple requests simultaneously.to execution (aka: get things done for customers.)
• Manage multiple vendors across different service types
• Capture and solve service errors
• Make “yes / no” calls on requests based on on cost-efficiency

QUALIFICATIONS

• Excellent written and verbal communications skills
• Bachelor’s degree
• Team-oriented: Works well as part of the team. Willing to pitch-in on non-core tasks
• Thoughtful, rational decision-maker: can manage different stakeholders and weigh different options and optimize choice based on client and business. Authoritative enough to manage vendors, and be the client advocate
• Ability to execute quickly and with high quality
• Enjoy a start-up culture
• Mission-driven: passionate about the Alfred mission, product and helping others

BENEFITS

• Competitive annual salary 
• Your choice of computer
• Roof deck
• Great benefits
• Tell us what you need to be successful

THE COMPANY

We imagine that if you’re reading this, you may be like us and have a notable obsession with the Conundrum of Time. Where does time go? How do we make it last? How can we maximize it successfully, supremely, spectacularly? You sound like a particular brand of superhero, and we’ve been searching far and wide to meet you.

Hello Alfred is quickly establishing itself as one of the most disruptive commerce channels around, trusted to deliver services and goods past your door. Block-by-block, city-by-city, we’re building a marketplace, lighting up homes with the Alfred OS and service promise: to ensure Alfred members always Come Home Happy.

We are looking for the next generation of leaders in CX, Engineering, Ops, Marketing, and more. Our priority and path to success has always been putting people first and we've nurtured a culture that challenges us to be our collective best, while balancing life and work. We hire driven, detail-oriented, ruthlessly efficient, positive, excellent communicators. Our team members have backgrounds that include experience in a similar startup environments, operations, consulting, hospitality, or folks who thrive in challenging and ambitious settings.

As a superhero, we will expect you to eclipse tall expectations every day. We set a high bar for ourselves, and we’re looking for folks who inherently have a high bar for themselves.

Side note: we only hire extremely polite and hospitable people.