Customer Success Manager, Compliance

Posted 8 Days Ago
Hiring Remotely in US
Remote
5-7 Years Experience
Edtech • HR Tech • Information Technology • Software • Consulting
We help democratize learning with powerful cloud-based tools and unmatched enterprise-wide smarts and skills.
The Role
The Compliance Customer Success Manager at Skillsoft is responsible for managing a portfolio of complex customers, ensuring customer retention and satisfaction, and driving ongoing account strategy to meet customer goals and desired outcomes in compliance digital learning programs.
Summary Generated by Built In

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

At Skillsoft, we are all about making work matter.  We believe every team member has the potential to be AMAZING.   We are bold, sharp, driven and most of all, real.  Join us in our quest to democratize learning and help individuals unleash their edge. 

OVERVIEW:

The Compliance Customer Success Manager at Skillsoft has a passion for digital learning to enable organizations to take a risk-based approach to compliance learning and measure its effectiveness. They manage a portfolio of more complex customers across all market segments and are responsible for customer retention and satisfaction.

The Compliance Customer Success Manager works closely with the customer’s learning leader(s) after the purchase of Skillsoft Compliance solutions to ensure the customer’s desired outcomes are met through onboarding, adoption, expansion, and renewal. The Compliance Customer Success Manager plans and drives ongoing account strategy working with the customer to establish critical Compliance program goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. The Compliance Customer Success Manager collaborates with Skillsoft Account Executives and other internal partners to ensure expansion and high renewal rates.

OPPORTUNITY HIGHLIGHTS & RESPONSIBILITIES:

  • Ensure customer success by consulting during the process of defining, implementing, launching, promoting, and continually evaluating the Compliance digital learning program
  • Provide guidance or advise customers on Skillsoft Compliance content, platform solutions, and service offerings using Skillsoft’s Digital Learning Principles and other frameworks
  • Build relationships by being a customer advocate while Developing and enhancing customer Compliance learning initiatives and facilitate the resolution of customer problems and concerns
  • Guide customers to develop and enhance their Compliance digital learning program by providing relevant tools and other resources
  • Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement
  • Conduct business review meetings with customers to measure progress, assess key trends and ensure value realization, as well as, analyze white space and identify up-sell and cross-sell opportunities
  • Drive retention and growth among customers by understanding customer’s business needs and helping them succeed by achieving targeted activity and renewal goals on a monthly, quarterly, and annual basis
  • Take proactive steps to address potential issues before they become larger setbacks to success and manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external) and respond to activities and create follow up tasks in a timely manner
  • Keep current on new Compliance trends and regulations and makes recommendations to Skillsoft development on customer content needs
  • Monitor and document account health and identify and mitigate risk within your assigned accounts

SKILLS & QUALIFICATION REQUIREMENTS:

  • 5+ years of professional compliance customer success experience or equivalent sales experience with a Bachelor’s degree or commensurate experience
  • Solid understanding of the regulatory environment and the relevance to the organization's training needs and risk reduction goals. Continually expands knowledge of content areas as they are incorporated into the Skillsoft library.
  • Knowledge of current Compliance Legal, ES&H and DE&I Skills. Ability to advise customers on Compliance content, based on the Skillsoft library
  • Salesforce CRM and Customer Success tools (e.g., Gainsight or other) experience
  • Ability to and experience in building relationships and establishing influential relationships with diverse customers, including business owners in consulting, listening and communication skills
  • Excellent facilitation and presentation skills for meetings and groups, both virtual and live, demonstrating the ability to guide individuals and groups, listen and question effectively

Desirable Requirements 

  • Advanced Excel and PowerPoint skills and proficient in Word and Outlook
  • Experience in analyzing data, visualizing success, and demonstrating value

Target base salary range for this job requisition is anticipated to be approximately $93,000 to $120,000 annualized.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

OUR VALUES:

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS

  • ONE TEAM
  • OPEN AND RESPECTFUL
  • CURIOUS
  • READY
  • TRUE




MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

What the Team is Saying

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The Company
New York, NY
2,800 Employees
Remote Workplace
Year Founded: 1998

What We Do

Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective.

Why Work With Us

We are all about “Making Work Matter” and strongly believe in the life changing impact of learning. Our team is passionately focused on helping people achieve their fullest potential through learning and development. We are always looking for game changers wanting to make an incredible impact within a purpose driven environment.

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Skillsoft Offices

Remote Workspace

Employees work remotely.

Typical time on-site: None
New York, NY

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