Customer Support Coordinator
When was the last time you were planning a business trip and really tried to save your company money? If your company allowed you to stay in a fancy hotel, would you ever volunteer to stay at an Airbnb or at a friend's house? How about flying coach instead of business class? The vast majority of employees optimize for comfort and convenience, spending at the high end of their company policy limits, because, well, why not? So how can a company get its employees to care about expenses without implementing draconian policies, creating friction and frustrating employees? How can a company motivate its employees to save?
The answer is Rocketrip. We're a NYC-based startup that rewards business travelers for cost-sensitive behavior. It's a win-win: companies save, while employees cash in with real rewards.
We're looking for a Customer Support Coordinator to manage customer-related tasks and interact directly with our customers. You should be extremely organized, helpful, and collaborative. This is a fantastic opportunity to take ownership over key operational processes, interact with customers and colleagues from across the company, and proactively solve problems. This role will work closely with our Customer Success team to ensure our customers love using Rocketrip.
- Interact directly with existing customers via Rocketrip's instant chat (Intercom), email, and occasional phone call
- Oversee operational processes including receipt ingestion, Rocketrip reward approvals, and BPO team management
- Work with the Product team to proactively resolve client inquiries
- Take on ad hoc projects and assignments
- Bachelor's degree or equivalent
- Customer support experience
- Excellent attention to detail
- Exceptional organization skills
- Ability to be a team player
- A "do what it takes" attitude
- Strong verbal and written communication skills
- Ability to juggle multiple tasks at once
- Ability to work a rotating schedule including nights and weekends
- Are in high growth mode, and you will have the ability to make a huge impact
- Offer great benefits, including medical, dental, and optical
- Provide employees with a 401k plan
- Believe it's important to rejuvenate and offer a "take what you need" vacation policy
- Have a dog-friendly office
- Provide access to gym membership discounts
- Also give access to a range of other discounts including Citibike and Zipcar
Founded in 2013 and headquartered in New York City, Rocketrip is aiming to revolutionize business travel by introducing the motivation to save. We're a group of tech innovators who looked at the current state of business travel, became frustrated by the antiquated employee and employer experiences, and decided to do something big about it. Our team is focused on utilizing technology, design and data to align employee and company interests.
Rocketrip is backed by a renowned set of investors and advisors, including Bessemer Venture Partners, Canaan Partners, Genacast Ventures, and Y Combinator.