Data Operations Manager

| New York, NY, USA | Remote | Hybrid
Employer Provided Salary: 100,000-125,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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COMPANY: Canoe Intelligence
WEBSITE: https://canoeintelligence.com/
TITLE: Data Operations Manager
LOCATION: Hybrid in New York City or London, or Remote in the UK, Ireland, or East Coast US
SALARY:
UK: 80,000 GBP - 100,000 GBP base salary, plus bonus
US: $100,000 USD - $125,000 USD base salary, plus bonus (based on NYC area, adjusted for geographic location)
The Role:
As a member of our Canoe Data Operations Team, the Data Operations Manager will focus on driving subject matter expertise to the execution of new products. You will apply your expertise in private market data points to build, define, and execute product and service, while managing delivery through our onshore and offshore teams to provide accurate, timely data with broad coverage. You will also work closely with product managers to define future product roadmap. This is an exciting opportunity to work on core functionality and manage scope of offering, service delivery, and ongoing product improvements.
What You'll Do:

  • Own Quality: Take charge of ensuring the highest standard of output for a data operations team specializing in the review and structured data output from private market documents
  • Advocate for Standards: Champion of best practices, perform quality checks and drive the standard of practice to ensure a culture of excellence and consistency
  • Derive Insights: Performs analysis on data trends to identify root causes of problems and enable effective resolutions
  • Continuous Improvement: Identifies technology and process improvements to efficiently and effectively process data


What We're Looking For:

  • Proven experience in managing service delivery
  • Prior people management experience
  • SQL, Excel, and data visualization skills
  • Proven experience working on complex projects within a fast-paced software development environment
  • Strong attention to detail, excellent time management, and exceptional organizational skills
  • Deadline-oriented and a proven ability to self-manage in a remote / hybrid work setting
  • Ability to balance collaboration with the team and focus on individual work
  • Strong communication, presentation, and interpersonal skills
  • Prior experience refining operating processes and planning product development
  • Comfortable with ambiguity and uncovering answers to complex product development questions


What You'll Get:
US:

  • Medical, dental, vision benefits
  • Flexible PTO
  • 401(k)
  • Flexible work from home policy
  • Home office stipend + wifi reimbursement
  • Employee Assistance Program
  • Gym reimbursement
  • Education assistance
  • Parental Leave
  • Commuter benefit


UK:

  • A stipend for benefits, including medical, dental, vision, & commuter benefits
  • Flexible PTO
  • Pension contribution
  • Flexible work from home policy
  • Home office stipend + gym/wifi reimbursement
  • Employee Assistance Program
  • Gym reimbursement
  • Education assistance
  • Parental Leave
  • Commuter benefits


    Our Values:

    • Client First -> Listen, and deliver client-centric solutions
    • Be An Owner -> Take initiative, improve situations, drive positive outcomes
    • Excellence -> Always set the highest standard for yourself and others
    • Win Together -> 1 + 1 = 3


    Who We Are:
    Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe's technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe's AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
    Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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    Technology we use

    • Engineering
    • Sales & Marketing
    • People Operations
      • JavaLanguages
      • JavascriptLanguages
      • PHPLanguages
      • PythonLanguages
      • SqlLanguages
      • ReactLibraries
      • VueLibraries
      • Angular.JSFrameworks
      • LaravelFrameworks
      • MySQLDatabases
      • WordpressCMS
      • HubSpotCRM
      • SalesforceCRM
      • SlackCollaboration
      • ZoomCollaboration

    Location

    Canoe is located in the trendy SoHo district of downtown Manhattan, easy to get to by train or ferry (and even easier now since we're remote!).

    An Insider's view of Canoe

    What’s the vibe like in the office?

    A healthy mix of cold brew on tap, snacks and quiet spaces to get work done. On most days the office is typically pretty quiet, except when the remote folks are in town! Bring your pool cue or ping pong paddle as fresh competition is wanted. Friendly office banter is welcome is an added bonus.

    Drew

    Full Stack Developer

    What makes someone successful on your team?

    There are three key qualities that drive success on our team: independent & resourceful, organized, and self-motivated. As a small team, we wear multiple hats and are often handling all aspects of the sales process in any given day. It's critical to be self-reliant & organized, while maintaining a high degree of persistence and discipline.

    Maggie

    Sales Executive

    How do your team's ideas influence the company's direction?

    Canoe is an incredibly collaborative and flat organization. New ideas and perspectives from our team are critical to the company’s continued growth and evolution and are valued deeply. At Canoe, the impact you have on the company’s trajectory is direct and tangible, and in my mind, that’s one of the things that makes Canoe so special.

    Mike

    Partner and Chief Revenue Officer

    What are some things you learned at the company?

    I've learned so much at Canoe not only about the alternative investments space, but also the essential skills needed to succeed individually and as a team within a startup. Our collaborative, fast-paced culture allows for growth based on interests and skills while our diverse team allows us to learn from and contribute to each other's development.

    Minoo

    Client Success Manager

    What are Canoe Perks + Benefits

    Canoe Benefits Overview

    At Canoe, we provide our team with a full benefits package, including medical, dental, vision, 401k, commuter benefits, gym/wellness reimbursements, and more. While the whole team is currently remote, our development team continues to conduct daily stand-ups to regularly touch base. We have monthly company-wide meetings, semi-annual Town Halls, and weekly virtual games for the team to hang out away from work.

    Culture
    Team based strategic planning
    Open office floor plan
    Remote work program
    Diversity
    Mandated unconscious bias training
    Diversity manifesto
    Hiring practices that promote diversity
    Health Insurance + Wellness
    Dental insurance
    Vision insurance
    Health insurance
    Wellness programs
    Financial & Retirement
    401(K)
    Company equity
    Performance bonus
    Child Care & Parental Leave
    Generous parental leave
    Family medical leave
    Vacation + Time Off
    Unlimited vacation policy
    Paid holidays
    Paid sick days
    Canoe offers unlimited sick days for all employees.
    Office Perks
    Company-sponsored outings
    Company-sponsored happy hours
    Fitness stipend
    Canoe reimburses each team member up to $100 per month for health and wellness activities.
    Home-office stipend for remote employees
    Canoe employees receive a $200 stipend to cover the cost of remote work accommodations (Canoe provides employees with computers and computer peripherals separately).
    Professional Development
    Promote from within
    Continuing education stipend
    Canoe offers education reimbursement for all full-time employees of $1,000 annually.
    Continuing education available during work hours

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