Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee.
Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of ANGI Homeservices (Nasdaq: ANGI), the world’s largest home services marketplace including brands like HomeAdvisor and Angie’s List. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals.
About the role
This is a people manager role with individual contributor responsibilities on the Analytics & Business Insights team at Handy. We’re a “full stack” analytics team supporting the full spectrum of data-and-analytics needs at Handy, and what makes data-and-analytics at Handy so unique is our highly decentralized approach to development and democratized access to everything. In this role, in addition to coaching individual analysts, you will also work directly with business stakeholders to ensure they are never blocked by an unmet data-and-analytics need.
What you’ll do
Capability Development
- Manage the performance and ongoing professional development of 2-4 analysts on the team
- Help analysts to set priorities and manage their backlog of requests in Jira
- Partner with the Head of Analytics on the roadmap to make the Analytics team more productive and increase the value of our contributions to Handy’s success
- Draft product specification documents for improvements to our tooling that will help analysts do their jobs more efficiently and effectively
- Help manage communications and drive adoption for tooling and process changes across all stakeholder groups (both business and technical)
- Ensure we measure the impact of our work and value added to the business
Business Intelligence
- Advise analysts on data modeling methods and best practices for building and maintaining end-to-end reporting pipelines
- Design, build and maintain trusted data sources - in the form of dbt transformations, Snowflake tables and Looker views - that others can use in turn to build their own novel reporting pipelines and endpoints
- Review and approve ETL/ELT and LookML code submitted by others prior to merging changes into production
- Troubleshoot and help to resolve disruptions to business critical reporting
Data Analysis
- Advise analysts on the scope and methods of their analyses
- Provide feedback to analysts on their deliverables, insights and recommendations back to the business
- Act as a “utility player” in supporting the business, stepping in to directly deliver work whenever and wherever there’s a spike in demand for help from the Analytics team
Training and Enablement
- Help to onboard new hires at Handy
- Act as a subject matter expert on Handy’s data assets and analytical tools when interfacing with the business
- Contribute to data-and-analytics related documentation, including but not limited to data dictionaries, data lineages, and process and systems diagrams
- Host weekly office hours to teach business stakeholders to self-serve with SQL, dbt, Snowflake and Looker
What we're looking for
- Minimum 7 years experience in a data or analytics role, working with significant autonomy and managing teams in either a formal or informal capacity (i.e. direct reports or cross-functional project teams)
- At least one year of intensive experience in data modeling and/or pipeline development; experience with dbt is a plus
- Advanced proficiency in SQL
- Intermediate-to-advanced proficiency in LookML
- Experience with Git in a terminal CLI
- Some proficiency in Python preferred
- Strong business acumen; good written and verbal communication skills; and adept at creative problem-solving
- General understanding of two sided marketplaces
- Comfort interfacing across all organizational levels and functional roles
- A commitment to promoting and building diverse teams
- Alignment with Handy’s Values
Compensation & Benefits
- Competitive salary and equity commensurate with experience and performance
- Full medical, dental, vision package to fit your needs
- Monthly Handy credits
- Flexible vacation policy; work hard and take time when you need it
- A fun office in the heart of the Flatiron district, always stocked with coffee, snacks and drinks; catered lunch and dinner, foosball, office events and team outings
- Ground floor opportunity with the team
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world