About Managed by Q:

Managed by Q is the platform for office management, helping thousands of offices nationwide run their workplace operations more seamlessly by combining technology, expertise, and high quality service. As today’s leading companies are increasingly aware of the need for an excellent workplace experience, they are turning to Managed by Q to deliver it.

The facilities and office services industry represents a more than one trillion dollar opportunity globally, and has seen little to no innovation driven by technology prior to Managed by Q. Today, thousands of companies -- ranging from high growth start-ups to the Fortune 500 -- are using Q to discover, book, manage, and pay service providers across hundreds of service categories including cleaning, maintenance, IT, security and administrative staffing. By combining all of these services onto one frictionless platform, Q is changing the way the world works.

Founded in New York City in 2014 with a vision to build the operating system for offices, Managed by Q has been a powerful voice in the national conversation around the future of work. Heralded as the “standard bearer of good jobs in the on-demand economy,” Managed by Q has built a reputation for championing employee ownership and creating good jobs with opportunities for career growth for workers of all backgrounds. Today, Q employs over a thousand people across 5 cities and works with hundreds of small businesses, many of whom are introducing technology to their business for the first time to improve service quality and grow their bottom line.

Managed by Q is headquartered in Manhattan’s SoHo neighborhood, and has offices in San Francisco, Chicago, LA, and Boston. The company is backed by the world's leading investors including Google Ventures, RRE, Homebrew, Greycroft and Staples.

About the role:

Tens of thousands of people go to work every morning in a workspace that is managed by Q. An office services marketplace, Q connects companies to the services necessary to managing a workspace, including cleaning, maintenance, office administration, IT and security. A combination of highly-trained service providers and sophisticated technology enable seamless office management, unlocking productivity within businesses and their employees.

The Associate Category Manager position is tasked with working on one or several (depending on size) service verticals. We are looking for early career business leaders who have the skillset to grow a business. This role sits on the Category team and will work alongside Category Managers, Fulfillment, Partner Acquisition and Customer Experience. Since our Marketplace is new and evolving, this position will also have the opportunity to work with other functions to improve the success of our product and the expansion of a service.

About you:

• You believe in Q’s mission of economic empowerment and would like to help small businesses grow and receive reliable payments.
• You love to work directly with customers and partners on a regular basis - you’re not afraid to pick up a phone because we all do the little things to win.
• You excel in a cross-functional role: product, operations, and/or growth.
• In a perfect world, you and data analytics would have a secret attraction in knowing what data is important and how to draw insights.
• Your don’t shy away from ambiguity and love to solve tough problems.
• You know how to work with stakeholders from other teams and view it as an opportunity to influence and lead.

Responsibilities:

• Manage the P&L and operations of a category or set of sub-categories depending on their size
• Manage partner relationships (analyze performance, hold business review meetings, and craft growth)
• Manage a few horizontal team projects (including Merchandising, Business Intelligence, etc).
• Work with Category Manager to define a category lifecycle and move its development through research, seeding and scaling
• Identify and establish promising new services within a category through deep data analysis, strong understanding of customer needs, and great business judgement
• Define service pricing and fee structure
• Establish appropriate partnerships within categories for category improvement and distribution

Qualifications:

• 2-5 years of experience in a category management, supplier management, operations or a similar role within a high-output, challenging environment
• 2 years of strategy development experience as part of an internal strategy team or a top tier consulting firm would be a plus
• Robust analytical and problem solving toolkit – you love to dig into data to identify problems and root causes that are not easily observable
• Strong execution – you know how to lead multiple projects at once and keep them on track, and you don’t give up easily when things don’t go your way
• Proven track record of research, ideation, testing and building
• Excellent communication skills – our business is about people, so to understand our business you need to understand and empathize with the people running it
• Passion for technology – you believe in the promise of technology to help people work smarter and better. When confronted with a challenge, your first thought is how to solve it with technology
• Good business sense – you are curious about what makes a company run well or not, and understand how seemingly small changes can affect the future health and sustainability of a company
• Experience building and scaling a business is a plus

Benefits:

• Ground floor opportunity at one of the fastest growing companies in the world
• Competitive salary
• Generous Stock Options
• 401(k) with matching
• 100% coverage for medical, dental, and vision insurance
• An insanely supportive, hardworking team, building something BIG