About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

IT Analyst

We’re looking for a AV Analyst to join our team in New York. This position will be on the front lines of providing all Audio-Visual (AV) support DailyPay’s New York HQ as well as supporting remote offices. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical department and users. The primary tasks of this position will be to maintain and resolve endpoint issues related to DailyPay’s AV infrastructure.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

The Role:

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and systems.
• Design, test, and troubleshoot the technology and configurations in conference rooms and other spaces with audio-visual equipment.
• Act as a Subject Matter Expert (SME) for Zoom rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure.
• Provide onsite realtime meeting support with Audio Visual, Audio, and Video Conferencing equipment and systems.
• Perform analysis, diagnosis, and resolution of AV hardware and software issues for end-users and conference rooms, and recommend and implement corrective solutions.
• Lead AV testing practices to ensure upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes to build and operate our AV systems.
• Create and maintain published end user support documentation and 1-sheet guides.
• Drive initiatives to continuously improve our end-users experience based on user feedback and monitoring data.
• Manage enterprise AV systems and leverage scripting to automate activities when possible.
• Collaborate with members of the IT team and, IT Security teams to ensure our AV setup meets user requirements as well as aligns with the overall IT processes, security, and procedures.
• Troubleshoot and diagnose issues pertaining to IT hardware when they are integrated into AV infrastructure.
• Field incoming support requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices.
• Participate in an On-Call AV rotation schedule. Occasional requires off-hour support and build outs which may include nights and weekends.
• Maintain records of all AV inventory in the Inventory Database.
• Document network changes in AV wiki. 

What You Bring to The Team:

• Bachelor's degree with a minimum of 3-4 years in a AV Support role. Bachelor’s Degree in IT or Business Management preferred.
• Experienced in providing professional and courteous customer service.
• Deep knowledge of variety of AV hardware and systems.
• Extensive knowledge with online meeting platforms and connection types (i.e. Zoom, Teams, WebEx, etc.)
• Strong knowledge of signal flow, AV signal types, cabling, connectors related to AV hardware.
• Working knowledge of computer software, operating systems, hardware and networking.
• Ability to interface with Executive Leaders when AV support  is required.
• Able to work in a team as well as independently.
• Ability to read, write, speak and understand the English language in a business environment.
• Physical ability to lift and install equipment (TV, computers and AV peripherals) in conference rooms and storage units. 

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

As part of our commitment to health and safety, DailyPay requires all colleagues holding in-office positions, or who will be attending any in-person company meetings, be fully vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to submit proof of your vaccine status.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.