BI Analyst

| Greater NYC Area | Remote | Hybrid
Employer Provided Salary: $90,000-$110,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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USE DATA TO ASSIST AND OPTIMIZE THE NEXT GENERATION OF SAAS CUSTOMER SUCCESS PROFESSIONALS
As a BI Analyst, you will seek opportunities to apply data to the business to improve our strategic business outcomes. You'll develop and implement business dashboards, data models and drive business decisions around company performance. You will expertly use KPIs and data insights to drive operational excellence within the organization and for executive leadership.
This will involve:

  • Partnering with stakeholders in Customer Success, Business Operations, Product, and Finance to identify data and analytics opportunities.
  • Designing, building, and maintaining BI models and dashboards for on-going and ad-hoc analysis.
  • Identifying data quality and process improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal teams


We're looking for an expert in quantitative and qualitative analysis, who is passionate about data, reading the nuances of the business, and constantly curious about how it can be used to drive business decisions. Initially, we view this role as a trusted advisor to our Customer Success team to help them make informed decisions around strategy, priorities, and tactics, with an eventual transition to support other internal business partners.
WHY YOU SHOULD JOIN OUR TEAM:
Our team's mission is to be the source of actionable intelligence for all Sisensers. The team partners with business leaders and users to add value through data, make data-informed decisions, discover insights, and share knowledge. Our Customer Success leadership team are SaaS industry veterans who are hyper-focused on running a data-driven business.
Our company and product are focused around serving you. Being on the data team means you get early access to cutting edge technology & are a north star for data teams.
WHAT YOU'LL DO:

  • Drive results through the implementation of scalable data products to inform the strategic direction for internal business partners at Sisense
  • Build and maintain business intelligence dashboards and data models to make informed decisions quickly while also enabling others to self-serve insights from your products
  • Research and identify impactful business problems and translate them into structured analysis, actionable insights and / or business intelligence solutions
  • Develop strong relationships and collaborate with cross-functional teams across the company (Business Operations, Finance, Product, Customer Success, Sales, Marketing, R&D)
  • Constantly be on the lookout for ways to improve efficiency, clarity and deliver increased value to the organization
  • Collaborate with leadership and end users to identify needs and opportunities for improved data management and delivery


HOW YOU'LL RAMP:
By Day 30

  • Understand our internal business systems and data structures, specifically the Sisense elasticubes and Snowflake data models heavily leveraged by the business today
  • Learn the fundamentals of Customer Success - our KPIs, workflows and business systems.
  • Get to know the stakeholders in Customer Success, Finance and Business Operations who you'll be working with


By Day 60

  • Utilize and maintain our existing Sisense dashboards for analysis and start building your own
  • Become increasingly familiar with our current data warehouse and BI models.
  • Have regular meetings with other stakeholders to learn, share information, and prioritize initiatives.


By Day 90 ,

  • Reach a high level of proficiency with the Sisense platform to build dashboards for both long-term departments use and for one-off ad-hoc analysis.
  • Work directly with leadership and internal business partners and to execute the strategic analytics roadmap


WHAT YOU'VE ACCOMPLISHED...SO FAR:

  • You have worked in a start-up or tech company and are familiar with the inside customer success structure and affiliated tech stack.
  • You have superior analytical, critical thinking, and quantitative skills with a passion for digging deeper and discovering the next insight.
  • You have the ability to forge strong relationships with business partners at all levels of the organization.
  • You have demonstrated an ability to understand business drivers, collaborate with leaders, and diagnose business problems that can be addressed through data and analytics
  • You have an affinity to drive strategic direction through insightful analysis.
  • You are flexible, adaptable, and able to learn on the fly. You thrive in a fast-paced, ever-changing work environment.
  • You work with a high sense of urgency and rigorous attention to detail.
  • You have excellent oral and written communication skills.
  • You have a high level of proficiency with BI tools
  • You have strong, hands-on experience with SQL
  • You have a strong understanding of dimensional modeling best practices
  • You have a good level of proficiency with Excel
  • You have experience in Customer Success analytics/business analytics/business intelligence
  • Familiarity with information systems such as: Salesforce, Snowflake, GainSight, Zendesk


ABOUT SISENSE

  • We are a radically innovative BI company focused on redefining every aspect of business analytics.
  • We're an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
  • We've been recognized as a leading visionary in Gartner's Magic Quadrant for Analytics and Business Intelligence.
  • We're on-boarding rapidly! We have over 700 employees with offices in New York, San Francisco, Tel Aviv, Kyiv, and London.
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We've been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.


CO Posting: The base pay range for candidates located in Colorado is $90,000-$110,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This position may be considered a promotional opportunity. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.
NYC and CA Posting: The base pay range for candidates located in New York City and California is $90,000-$110,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

1359 Broadway 4th Floor, New York, NY 10018

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
We recently launched The Sisense Foundation that helps empower NGOs by providing them with our product for free! Color of Change, MyChoices Foundation and she codes; are a few examples.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability insurance
Sisense's provides short-term and long-term disability.
Dental insurance
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision insurance
Sisense's Vision Service Plan is covered by VSP.
Health insurance
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Team workouts
Mental health benefits
Sisense offers access to licensed professional counselors (health advocates).
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
We have Team Thursdays in our US offices that provide catered lunches.
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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