Back-Office Platform | Business Analyst

| Greater NYC Area | Remote | Hybrid
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This role is remote, with one required visit to your designated home office per quarter.

Remote option is available for employees located in the following states: NY, NJ, CT, MA, PA, MD, TX, WV, GA, FL, LA, MI, IA, IN, IL, MI, CO, NV, AZ, Washington D.C. (States subject to change at any time)

Home Office: Jersey City, NJ

With William Hill now a part of Caesars Entertainment, we plan to lead the pack by delivering products our customers love to use! As Caesars/William Hill, we operate sports betting in 18 U.S. jurisdictions and have partnerships with the biggest leagues and media companies in the country including, the NFL, MLB, NBA, NHL, ESPN, and CBS Sports. Marking a major milestone in American sports history, we opened the first-ever sports betting venue within a professional United States sports facility, the William Hill Sportsbook at the Capital One Arena in Washington D.C. Partnerships like this are positioning our business to skyrocket as sports betting continues to expand across the country and our customers get a taste of the action.

On the Technology side, we’ve built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We’re looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!

What You Will Do:

  • Work as a critical member of the Caesars Digital team to drive our exciting technology expansion 
  • Build and maintain a vast knowledge base on gaming regulations 
  • Become a subject matter expert in our Caesars Digital and retail platform's capabilities  
  • Craft high-quality user stories in JIRA with comprehensive acceptance criteria to feed product development teams
  • Partner with the Business to understand their operational processes and pain points in order to identify enhancements.
  • Lead key analysis initiatives across sports, gaming, player account, bonus, payments, and more
  • Perform detailed analysis on key regulatory and Compliance requirements needed to support the back office platform
  • Address and resolve product development questions and concerns raised by members of the team to support project timelines 
  • Gather and create detailed requirements and provide thorough documentation to support both Product Development and Business Operations teams
  • Collaborate across teams to create user journeys to support and inform changes requested by stakeholders
  • Serve as a subject matter expert and source of information for colleagues across Caesars Digital
  • Demo new functionalities for team members and stakeholders
  • Remain up to date on prevailing US Regulatory and Compliance matters related to Online Gaming

What You Will Need:

  • 4+ years of experience working in successful digital product development teams
  • 3+ years experience in requirements gathering and must be able to write comprehensive user stories. 
  • Experience in / knowledge of Agile software product delivery and/or a continuous improvement mindset
  • Experience in US regulation and compliance in Gaming or Financial Services industries is a plus
  • Track record of quality analysis and team collaboration where you enable the Product Dev teams
  • Will see things through to the end and set the example for their team to follow
  • A creative approach to problem-solving while keeping solutions as simple as possible
  • A bias for action, an appreciation for urgency, and unafraid to work outside of your comfort zone


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Location

Partnered with a panoramic view of downtown Manhattan, Caesars' Hybrid office is located in the heart of Jersey City's Business District.

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