Business Analyst, Data & Product Insights

| Greater NYC Area | Hybrid
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Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
 
For the 30th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2019, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2019. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

We have an exciting Business Analyst opportunity within the Division of Health Informatics (DHI) at MSK. This new role will focus on leading projects for the Consumer Health Informatics team as we help develop and improve the way we use patient-facing technology in clinical care.  

  

The Division of Health Informatics at Memorial Sloan Kettering Cancer Center manages clinician and patient-facing health information technology, including the institutional electronic health record, ancillary clinical systems, and tools that enable decision support, health information exchange, knowledge management, and patient engagement. Beyond working with the technology itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.  

  

Role Overview:   

MSK has developed and implemented numerous patient-facing Informatics solutions. Significant growth in these areas is anticipated in the coming years including expansions of existing systems, as well as deployments of new solutions.  

  

In this role, you will support the product management of clinical systems used by the department of Health Informatics, primarily focusing, but not limited to, the domains of patient engagement, consumer health & Patient Generated Health Data (PGHD). This presently includes product management related to our patient-reported outcomes tool (MSK Engage), patient portal application (MyMSK), and work with consumer devices and wearables.  

   

You Will: 

  

  • Support the product management of a suite of patient-facing digital products, including gathering and prioritizing product requirements, defining product roadmaps and vision, and leading efforts to identify user needs and drive improvements to user experience;  
  • Work closely with engineering, designers and other institutional stakeholders to execute development and builds against the product roadmaps;  
  • Consult and liaise with the clinical, informatics, IT, strategy and operations leadership on issues related to the assigned product portfolio, including supporting the implementation of research, pilots and deployments of products in the team portfolio;  
  • Support ongoing maintenance, upgrades, enhancements, interfaces and integration with existing and new systems, including supporting go-live activities in clinical settings;  
  • Work directly with clinical/business users of the products in the team portfolio, conducting field observations and informational sessions to educate around these systems capabilities and understand needs while being able to provide workflow recommendations and best practices;  
  • Create and maintain documentation for workflow, operating procedures, quality control and system administration;  
  • Monitor all activities associated with the daily operation and data reporting of all systems within the team portfolio to ensure data integrity, consistency and accuracy;  
  • Support on-site SEO initiatives via content updates 
  • Support aspects of data flows to ensure an optimal customer experience 
  • Develop best practices and approaches to answer ad hoc questions on online user behavior, customer journeys, engagement, conversion data and multi-channel attribution 
  • Assist various testing and optimization efforts and special initiatives by performing in-depth and ad-hoc analysis of information from multiple data sources (web analytics data, marketing data, newsletter data, subscription data, alternate platforms as well as external data) to assist data informed decision making at all levels 

  

You Are: 

  • An effective communicator, capable of determining how best to reach different audiences, especially clinicians, and executing communications based on that understanding  
  • Capable of building strong customer relationships and delivering customer-centric solutions  
  • An individual with strong analytical aptitude, capable of understanding data and using data to tell a story  
  • Adept at planning and prioritizing work to meet commitments aligned with organizational goals  
  • A good decision-maker, with proven success at making timely decisions that keep the organization moving forward  
  • Able to work effectively in an environment notable for complex, sometimes contradictory information  
  • Consistently achieving results, even under tough circumstances  
  • Adept at building partnerships and working collaboratively with others to meet shared objectives and goals  
  • Resilient in recovering from setbacks and skilled at finding detours around obstacles  
  • Able to operate effectively, even when things are not clear or the way forward is not obvious  
  • Adept at learning quickly, applying insights from past efforts to new situations  
  • Motivated by the idea of improving the lives of patients with cancer and supporting the work for those who provide their care  
  • Data-driven mindset and working knowledge of website analytics tools and some familiarity with basic web development and design concepts 
  • Hands-on and comfortable with end-to-end execution; able to work under pressure, monitor KPIs, recognize problems and find solutions in a fast-paced environment 
  • Good analytical, troubleshooting and problem-solving abilities, along with an ability to collaborate cross-functionally with strong attention to detail 

 

  

You have: 

  • Bachelor’s Degree required, Master’s preferred  
  • 4-7 years operations, patient/provider user experience, any telemedicine or data exposure a plus  
  • quick learner, able to comfortably engage with key stakeholders, patients, etc. for user feedback and navigate your way through independently.  
  • Experience with Healthcare Systems highly desired  
  • Knowledge of patient-facing technology and consumer health products would be a huge bonus  

 #LI-POST 

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Location

1275 York Avenue, New York, NY 10065

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